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Bill Utter Ford
Denton, TX
3,977 Reviews
Bill Utter Jr. was 14 when he started working at Bill Utter Ford. With his new driver's license, Bill began delivering parts for the family dealership. Bill and Virginia Utter opened the doors to their new Ford dealership in 1956 in downtown Denton. It was the beginning of a family tradition of offering the best Ford products and services to North Texas families.
In the early days, they were simply concerned with making ends meet from day to day and treating each customer with courtesy and respect, as they would any friend. Many of those customers became lifelong friends, and the business grew from one referral to another to serve generations. Fifty-eight years later, Bill Utter Jr.'s dedication to his parents principles has made Bill Utter Ford one of the most respected names in North Texas. Bill Utter Ford has always treated customers and employees as family. Many of the dealership employees have worked with the Utter family for decades, a direct reflection of the "family atmosphere" the Utters have fostered from the very beginning.
What differs today from 1956? Ford's designs and technology have changed, but at heart, Bill Utter still remains the same as it was in 1956. Bill Utter Ford prides itself in being Deal Country Texas. Always offering the best deals, service and inventory in Texas. From finding you the most affordable vehicles, parts and accessories to securing the lowest financing rates, Bill Utter Ford won't let you down. If you're looking to purchase a new or pre-owned certified vehicle, you can bet that you'll drive off the lot in your dream car, truck or SUV, with more money still in your bank account than any other dealership. The family of Bill Utter Ford invites you to stop by and experience the difference a family-owned and operated dealership can make and allow us to treat you to the "Utter Experience!"
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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Showing 3,977 reviews
December 07, 2020
Very impressed with the showroom, sales, and finance part. I have not dealt with service. Finance department was very personable. Everyone was helpful and attentive. part. I have not dealt with service. Finance department was very personable. Everyone was helpful and attentive. More
by ken.cline
Verified Customer
Helpful December 05, 2020
My expedition was fixed quickly. Johnny is a great service adviser. He is always friendly, listens, and takes care of the problem. I will continue to take my vehicle to him for service. service adviser. He is always friendly, listens, and takes care of the problem. I will continue to take my vehicle to him for service. More
by JILL12
Employees Worked With
Johnny Constancio
December 04, 2020
Always a great experience! Don Swift is the best and always takes good care of everything. I will say that I was disappointed with the new 3.99% service charge for paying with a debit or credit card. always takes good care of everything. I will say that I was disappointed with the new 3.99% service charge for paying with a debit or credit card. Between higher labor rates, higher parts prices, and the shop charges, it makes it a difficult choice to keep coming back versus going to an independent. More
by aldtim
Employees Worked With
Don Swift
December 04, 2020
Great experience start to finish. From Casey and Jacob to Denise for after-market items, each was professional, timely and easy to work with. Would highly recommend. Denise for after-market items, each was professional, timely and easy to work with. Would highly recommend. More
by joe.whitmarsh
December 03, 2020
Eddie Church gets 5 stars for his assistance in repairing and returning my Lincoln The entire Utter team was excellent in returning the car in 2 days Thank you and returning my Lincoln The entire Utter team was excellent in returning the car in 2 days Thank you More
by john.errea
Employees Worked With
Eddie Church
December 02, 2020
I had a great customer service experience - first oil change and tires rotated. However, the customer service advisor did not tell me his name - or even take my name. Not sure how they knew who the veh change and tires rotated. However, the customer service advisor did not tell me his name - or even take my name. Not sure how they knew who the vehicle belonged to. Overall I was satisfied, but would like to know the name of the people who are taking care of my car needs. More
by dbennett1965
Employees Worked With
No name given
December 02, 2020
Don Swift was fantastic! Very professional & had my problem fixed in less than an hour. I appreciated it so much , it was Saturday approaching lunch time & I was glad that I didn't have to wait until M problem fixed in less than an hour. I appreciated it so much , it was Saturday approaching lunch time & I was glad that I didn't have to wait until Monday! Thank you for great service!! More
by PATRICIA.PONSONBY
Employees Worked With
Don Swift
December 02, 2020
Great experience! Thank you Phil! Communication was quick & easy. Folks at the dealership were professional and polite. No pressure...didn’t feel rushed. Definitely recommend! quick & easy. Folks at the dealership were professional and polite. No pressure...didn’t feel rushed. Definitely recommend! More
by phyllisstout
December 02, 2020
I am a disabled veteran I took my truck into the collision shop at Bill order Ford to get my door fixed and they did a wonderful job on it everybody work this fast and good as possible so I can get collision shop at Bill order Ford to get my door fixed and they did a wonderful job on it everybody work this fast and good as possible so I can get my truck back on the road are use the Assessor Rees in my truck to get me through life life More
by ajreimer1
Employees Worked With
