Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Bill Utter Ford
Denton, TX
4,347 Reviews
Bill Utter Jr. was 14 when he started working at Bill Utter Ford. With his new driver's license, Bill began delivering parts for the family dealership. Bill and Virginia Utter opened the doors to their new Ford dealership in 1956 in downtown Denton. It was the beginning of a family tradition of offering the best Ford products and services to North Texas families.
In the early days, they were simply concerned with making ends meet from day to day and treating each customer with courtesy and respect, as they would any friend. Many of those customers became lifelong friends, and the business grew from one referral to another to serve generations. Fifty-eight years later, Bill Utter Jr.'s dedication to his parents principles has made Bill Utter Ford one of the most respected names in North Texas. Bill Utter Ford has always treated customers and employees as family. Many of the dealership employees have worked with the Utter family for decades, a direct reflection of the "family atmosphere" the Utters have fostered from the very beginning.
What differs today from 1956? Ford's designs and technology have changed, but at heart, Bill Utter still remains the same as it was in 1956. Bill Utter Ford prides itself in being Deal Country Texas. Always offering the best deals, service and inventory in Texas. From finding you the most affordable vehicles, parts and accessories to securing the lowest financing rates, Bill Utter Ford won't let you down. If you're looking to purchase a new or pre-owned certified vehicle, you can bet that you'll drive off the lot in your dream car, truck or SUV, with more money still in your bank account than any other dealership. The family of Bill Utter Ford invites you to stop by and experience the difference a family-owned and operated dealership can make and allow us to treat you to the "Utter Experience!"
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 12:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 4,347 reviews
November 07, 2018
Oil change Went yesterday for an oil change and tire rotation. I got to the dealership around 8am and didn’t leave until after 11am. The man helping me said “jus Went yesterday for an oil change and tire rotation. I got to the dealership around 8am and didn’t leave until after 11am. The man helping me said “just about done” several times when I asked about it. More
by juliem004
Verified CustomerEmployees Worked With
Other Employees :
Randy Owen, Greg Hall, Regina McGinn, Erin Bostick, Dillon Love, Don Swift, John Witt, Summer Miller
November 06, 2018
No communication! Tired of the same old B.S. no communication on what is going on with our truck. The truck sits at the dealer for over a month before I have to go down Tired of the same old B.S. no communication on what is going on with our truck. The truck sits at the dealer for over a month before I have to go down there and confront the service writer Eddy to get answers. It should have never gone this far. Find out that the service bulletin came out in 2012 for my truck and was not addressed until the 2nd visit for the same problem and then the service dept wants me to pay full price for both visits when it wasnt repaired or quality control checked before Ibwas notified that it was ready. What a JOKE of a place! More
by matt.hashimoto
November 06, 2018
The Works and complete detailing Great service as usual. Very prompt with The Works and the detailing was terrific. Danny has always prodided timely, professional advice and service. Great service as usual. Very prompt with The Works and the detailing was terrific. Danny has always prodided timely, professional advice and service. He coordinates with other members of the Utter team splendidly. More
by PILOTS6960
Employees Worked With
November 06, 2018
Outstanding Experience From start to finish of our vehicle purchase, the service from everyone was outstanding. From the moment we walked in the dealership, it was an envir From start to finish of our vehicle purchase, the service from everyone was outstanding. From the moment we walked in the dealership, it was an environment of individuals who TRULY cared about you and what vehicle was best for us. We definitely will be returning customers! More
by JACEEKIEFER
Employees Worked With
Other Employees :
Carl Anderson and Craig Bowen, Tom McGarvey, Bill Hesters, Mike Lewis
November 06, 2018
Awesome I would like to recommend the collision center to anyone that needs work done. Jeffrey and Colby were great to work with. Great Job on repairing my tr I would like to recommend the collision center to anyone that needs work done. Jeffrey and Colby were great to work with. Great Job on repairing my truck. More
by rgarcia181
Employees Worked With
Jeffrey Rigsby
November 06, 2018
Reasonable price, quick turn-around I went in for the works oil change, asked about brakes squeaking. It turns out my brakes are OK and they did not take the opportunity to do unnecessa I went in for the works oil change, asked about brakes squeaking. It turns out my brakes are OK and they did not take the opportunity to do unnecessary work. I go to Bill Utter because I trust them. Not much up-sell, and no unnecessary work. More
by M.ANDREASEN
Employees Worked With
Regina McGinn, Erin Bostick, Dillon Love, Summer Miller
November 06, 2018
Didn't waste any time Everyone was friendly and courteous. They took the time to explain the two recalls on my truck. They were quick in getting me in and out. Everyone was friendly and courteous. They took the time to explain the two recalls on my truck. They were quick in getting me in and out. More
by BSCOLWELL
Employees Worked With
Erin Bostick
November 06, 2018
Warranty work Craig Bowen, DannyvMorris and his team always go above and beyond what I expect when servicing my truck. What a great experience. I tell everyone tha Craig Bowen, DannyvMorris and his team always go above and beyond what I expect when servicing my truck. What a great experience. I tell everyone that will listen what a wonderful dealership Bill Utter is. More
by tuxedodale
November 05, 2018
Friendly and Professional Service I will only go to Bill Utter to have my vehicle serviced. They are always so ready to answer questions I may have. I appreciate the friendliness and I will only go to Bill Utter to have my vehicle serviced. They are always so ready to answer questions I may have. I appreciate the friendliness and professionalism I encounter with each employee. More
by Martha1226
Employees Worked With
Dillon Love
November 05, 2018
Beyond my expectations I am always treated with professional courtesies when bringing our Ford vehicles to the dealership. BILL UTTER FORD is utterly amazing ! I will contin I am always treated with professional courtesies when bringing our Ford vehicles to the dealership. BILL UTTER FORD is utterly amazing ! I will continue this relationship for years to come ! More
by GTZ95
