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Bob Hook Chevrolet - Service Center

Louisville, KY

4.0
76 Reviews

76 Reviews of Bob Hook Chevrolet - Service Center

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March 05, 2021

Would not recommend taking anything with an engine here for service! They had my camaro there for a month! They might be able to repair a bicycle in a timely manner... But idk More

by Unhappy customer
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Ralph Slucher
January 06, 2021

The best customer service I have ever experienced. I wish Ralph could be duplicated, he is great at explaining everything!! The BEST service department!! This dealership will be the only one I bring my vehic More

by Tmontgomery
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ralph Slucher
Jan 06, 2021 -

Bob Hook Chevrolet responded

Thank you for sharing your experience, Tmontgomery! We're so happy that Ralph provided you with the Best Service. Your loyalty means everything to us and we're looking forward to working with you again soon!

December 12, 2020

Great people to work with. They were friendly and had my vehicle ready in a short period of time. They knew what had to be done and had my vehicle looking new again. Bob Hook Chevrolet goes way beyond exp More

by bassngal2005
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Hook Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amy Edwards
Dec 14, 2020 -

Bob Hook Chevrolet responded

Thank you for the compliments, bassngal2005! It was a pleasure to work with you, and we hope to work with you again soon.

December 07, 2020

Dear Mr. Hook....you have a great group of people working at your dealership, and that is why we drive 55 miles to have our vehicles worked on for routine maintenience or any repairs. Mr. Bill Dabney is our More

by jtrklr88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Dugger
5.0
This rating includes all reviews, with more weight given to recent reviews.
William Dabney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Hook Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Gahimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : thanks to all who cleaned up our new 2021 Silverado LT on Saturday 12/5/2020, Tim Sanders
Dec 08, 2020 -

Bob Hook Chevrolet responded

Thank your for making the 55 mile drive to visit us. It's so rewarding to hear that so many of our team members take such care in providing you with a great experience. Your 5-star rating and loyalty is appreciated and we look forward to any future visits.

November 17, 2020

Employees courteous and polite.car repaired in a timely mannor.Cleaned and buffed car,looked great! I will recommend bob hook chevrolet in the future. More

by terrymccage
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amy Edwards
Nov 18, 2020 -

Bob Hook Chevrolet responded

Terry, we appreciate your 5-star rating and are so glad our team has provided you with courteous, polite and timely service. Congratulations and we hope to see you again down the road.

November 02, 2020

Wouldn’t go anywhere else. Always take great care of me and my family friendly people. Great work. Best body shop and service department thanks More

by Jenmatjes
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Moneypenny
Nov 02, 2020 -

Bob Hook Chevrolet responded

Thank you for your loyalty and trust. It's so gratifying to hear such wonderful feedback. We're so glad we could be of service to you and your family and we look forward to our next visit.

Nov 02, 2020 -

Bob Hook Chevrolet responded

Thank you for the great review, Jenmatjes! We are happy to know that you enjoyed our services. We can't wait for your next visit!

Nov 02, 2020 -

Jenmatjes responded

My family and I are very pleased to do business with the hook family. Always get great service both from sales and the service departments. Wouldn’t want to do business with anyone else. Thanks for a great job on our car Sincerely Shari Cox and family

October 30, 2020

John and Clay both have been an absolute pleasure to work with I have brought my vehicle up here two times for body work I have also brought my car up here for oil changes as well I purchased my equinox from More

by Vann_Christina24
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Clay works with John and Amy, Amy Edwards
Oct 30, 2020 -

Bob Hook Chevrolet responded

Thank you for taking the time to share your overall great experience, Vann_Christina24! We appreciate your feedback for John and Clay and look forward to your return.

October 29, 2020

My experience with this dealership begins with John Mathis and his computer buddy...I like how they work together. My dealings have made me trust; good workmanship and honest prices. Friendliness and More

by rymaropat
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2020 -

Bob Hook Chevrolet responded

Thank you for your trust. It's be an honor assisting you with your car repairs and we're so glad John provided you with a great experience. Thanks for the perfect score and we are always glad to help should you need anything in the future. Have a fantastic day!

October 15, 2020

You can’t beat Bob Hook. They have the BEST service department in town. Great people you can trust. I wouldn’t buy a car anywhere else because service is important. Bryan, Howie, Tim, and Ralph are More

by Anita
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bryan Cook
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard , Tim Sanders, Ralph Slucher
Oct 15, 2020 -

Bob Hook Chevrolet responded

Hi Anita, thank you so much for the five-star review! We're glad to hear Bryan, Howie, Tim and Ralph have given you outstanding service. It was a pleasure working with you and we truly appreciate your recommendation.

October 12, 2020

I have never been to a friendlier or more efficient dealership than Bob Hook Chevrolet! They are so easy to work with and their service department is amazingly fast! ! Keep up the good work!! More

by TheCrawfords
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Higdon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ralph Slucher, Matt Cooper
Oct 13, 2020 -

Bob Hook Chevrolet responded

Thank you for choosing Bob Hook Chevrolet as your preferred dealer. We appreciate your perfect rating and can't wait to serve you again soon.

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