Bob Hook Chevrolet - Service Center

I was Visting From Alabama. Had trouble with Brakes on 2021 Silverado, called dealership for help. John and the service dept went out of there way to get me back on road. had to Had trouble with Brakes on 2021 Silverado, called dealership for help. John and the service dept went out of there way to get me back on road. had to get parts overnight and got me in the next day to repair my truck. Even made sure I had a way back to where I was staying.Worked over the next day to finish the repair. Thanks for getting me back on road. I wish to thank the Service Dept and Parts Dept. for there Help. More

This was a wonderful dealership Bob Hook Chevrolet on bardstown road Mr Bill took care of me and my husband wonderful thank you for everything. bardstown road Mr Bill took care of me and my husband wonderful thank you for everything. More

I have a 2016 Chevy Equinox and a Zurich Service Warranty that I bought from Bob Hook Dealership in 2019, mileage is 47485. The vehicle developed a leak from the sun roof when it rains. Water will pool under that I bought from Bob Hook Dealership in 2019, mileage is 47485. The vehicle developed a leak from the sun roof when it rains. Water will pool under the glove compartment in the floor well when it rains. I took the car in to Bob Hook for repairs and on 08/18/2022 service person Keith King said the leak was repaired. Zurich service warranty paid $884.23 and I paid $126.50. Two days later it rained and this time the sun roof was leaking under the steering wheel in the floor well. I took the vehicle back in to Bob Hook. On 08/29/2022 Keith King in the service dept. said the second leak was fixed. Keith explained to me there would be no charge because the second leak was their(Bob Hook's) fault due to some adjustment to the sun roof frame/cage that was not done correctly when fixing the first leak. Today's date is 09/05/2022 and the leaks(now two leaks) are still happening. On 09/06/2022 I will be calling Bob Hook about the leaks not being fixed. Is there some way you can contact Bob Hook and insist he fix the leaks. Thank you. More

I've purchased multiple vehicles from Bob Hook Chevrolet. Recently, I took my Silverado truck in for routine service including new tires and new brakes. My service advisor, John Gahimer, was terrific. He Recently, I took my Silverado truck in for routine service including new tires and new brakes. My service advisor, John Gahimer, was terrific. He kept me informed about the progress on my service appointment and explained everything perfectly. After I left, my truck drove like a brand new vehicle!! I couldn't be more satisfied by the expert and professional service I received from John Gahimer in the service department and the entire team at Bob Hook Chevrolet. I recommend this dealership with 5 stars!!! Mark Tussey, MD More

My name John Mitchell had car repair in Sept 2021 happen again in Jan 2022 feel like they done half xxx job first time then they overcharge me again feel like I got rip off the first job lasted only four m again in Jan 2022 feel like they done half xxx job first time then they overcharge me again feel like I got rip off the first job lasted only four months More

John was very courteous & helpful! Told me everything that was done so in a timely manner! Thanks! that was done so in a timely manner! Thanks! More

My visit was disappointing. Didn’t look at my car the day of appointment. Prices👎🏻 day of appointment. Prices👎🏻 More

Great service on my damaged Equinox. Looks great!!!! Had it back within two weeks of my accident!!!! many thanks for your workmanship and excellent care! it back within two weeks of my accident!!!! many thanks for your workmanship and excellent care! More

We have been dealing with Matt Cooper for a few years now, and would highly recommend him for a great experience! He goes above and beyond to make sure that you are happy and get the vehicle you desire! now, and would highly recommend him for a great experience! He goes above and beyond to make sure that you are happy and get the vehicle you desire! Bob Hook has always provided a great environment to purchase any of your vehicle needs! More

Great service department ! Got my vehicle in quick and kept me Updated. I love the free shuttle service to work and they even pick me up kept me Updated. I love the free shuttle service to work and they even pick me up More