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Bob Johnson Buick GMC South

Henrietta, NY

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405 Reviews
It is our goal to provide you with an excellent purchase and ownership experience. Let us introduce you to our staff, show you some of our special vehicle offers, and take you through our complete line of new and pre-owned inventory. We can help you find exactly what you are looking for. We know your time is valuable. We are sure you will find our site a fast and convenient way to research and find a vehicle that's right for you. If we can be of any assistance while visiting us online, send us an email and we will promptly reply.
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4700 W Henrietta Rd

Henrietta, NY

14467

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Showing 405 reviews

February 13, 2019

Review of experience Johnathan collister was very professional and made the experience of buying my car a pleasurable one. I called him today at 11:30 inquiring on a certa More

by Lmb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jonathan Collister
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kasey Chudy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 26, 2019 -

Bob Johnson Buick GMC South responded

Thank you so much for your business & wonderful comments. I'm very pleased that you were treated so well. I'll pass this onto Jonathan and the entire sales team. They love reading these every day. Enjoy the new ride and thank you for the 5 star recognition as well. Mark Pennella VP Patrick Buick GMC

February 01, 2019

Vehicle shopping We worked with Tom Hawn and had a great experience. He was professional at all times and represented any concerns we had to reach an agreement. More

by CarShop
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Coleman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Hawn
Feb 04, 2019 -

Bob Johnson Buick GMC South responded

That's great to hear! I'll forward this onto Tom and the entire sales team. They'll love it. Enjoy the new ride and thank you for the 5 star recognition. It's much appreciated. Mark Pennella VP Patrick Buick GMC

January 25, 2019

Easy Sales Experience I've purchased a car from Patrick in the past (2002 Pontiac G6 convertible). They were easy to deal with then and the service department was top notch More

by dragontattoo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Coleman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Brick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Houser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 28, 2019 -

Bob Johnson Buick GMC South responded

That's great to hear and exactly what we train. Thank you for your business & wonderful comments. I'm pleased that you noticed. Enjoy the new TourX and thank you for the 5 star recognition as well. I'll pass this onto to Mark, Tony, Dave and the entire team. They'll love it . Mark Pennella VP Patrick Buick GMC

January 17, 2019

Awesome experience! Bob was extremely helpful and patient with all my questions and needs. I sent the Pastor of the church I work for to inquire about a last year model E More

by kjfuller
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Gordon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kasey Chudy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 18, 2019 -

Bob Johnson Buick GMC South responded

Thank you so much for your business & wonderful story. I'll pass this onto Bob and the entire sales team. They love reading these every morning. Enjoy the new Encore and thank you for the 5 star recognition as well. Mark Pennella VP Patrick Buick GMC

December 20, 2018

Great time in purchasing a new car Johnathan was great at helping me out with the purchase of my new Buick Encore! Was not rushed and went through 3 different financing scenarios to se More

by Dgpjr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Brick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Collister
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 18, 2019 -

Bob Johnson Buick GMC South responded

That's really great to hear! I'll forward this onto Jonathan and the sales team. They'll truly appreciate it as well. Enjoy the new Encore and thank you for the 5 star recognition. Mark Pennella VP Patrick Buick GMC

December 17, 2018

Best experience ever. Loving my new Terrain and Mike was the best from start to finish. Was so thoughtful and accomodating to my needs. Reviewed the whole car with me when More

by Debbie28
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Coleman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Pultorak
Dec 18, 2018 -

Bob Johnson Buick GMC South responded

Thank you so much Debbie for your business & wonderful comments. It's truly appreciated. Mike and the entire sales team really love reading these every morning. Enjoy the new Terrain and thank you for the 5 star recognition as well. Mark Pennella VP Patrick Buick GMC

December 14, 2018

Excellent My salesman was Tom Hawn, very nice gentleman. Easy to work with, no high sales pressure and no non sense best of all... Jim Perrin, Dave(finance) g More

by Mike Roberts
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Coleman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Brick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jackie Little
5.0
This rating includes all reviews, with more weight given to recent reviews.
Francesca Ideman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Perrin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Hawn
Dec 14, 2018 -

Bob Johnson Buick GMC South responded

Thank you so much Mike for your business & spectacular comments. Tom, Dave & Jim will truly appreciate it. Enjoy the new ride and thank you for the 5 star recognition as well. Mark Pennella VP Patrick Buick GMC

November 29, 2018

Pleasurable Buying Experience Bob Gordon was friendly and professional from start to finish. He also had a lot of attention to the details. I highly recommend Bob Gordon & Patri More

by Mike Caceci
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Gordon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Perrin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2018 -

Bob Johnson Buick GMC South responded

Thank you Mike for your wonderful comments & business. Bob & Jim will love it as well. Enjoy the new ride and thank you for the 5 star recognition. It's much appreciated. Mark Pennella VP Patrick Buick GMC

November 29, 2018

What a poor choice I made... again. Worked with a terrible salesman who sold me a 2016 Buick Encore in June and have already had it in the shop going on 3 times. 2 of which relate to th More

by Ekt428
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mario Maimone
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Hawn
Dec 14, 2018 -

Bob Johnson Buick GMC South responded

Ethan, we're sorry for any inconvenience that we may of caused. After reviewing this with your sales associate, sales managers and Mario in our service center, your vehicle was repaired per the insurance estimate and we paid your $250 deductible for you. The AWD issue that your other facility could not repair was also completed by our service center at no charge and a free loaner vehicle was supplied as well. Hopefully this demonstrates that we do care about our clients. Again, we're sorry for any misgivings you may have and wish you the best in the future. Patrick Management

November 15, 2018

Excellent dealership with quality and professional staff. It was my first experience at Patrick and it was terrific . My sales person ( Jonathan Collister) was knowledgeable,friendly and extremely personable More

by Mike Dee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mario Maimone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Collister
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kasey Chudy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 19, 2018 -

Bob Johnson Buick GMC South responded

Awesome to hear Mike! Thank you so much for your business & spectacular comments. Jonathan, Mario and Kasey along with the entire sales and service team will love it as well. Enjoy the new ride and thank you for the 5 star recognition. Mark Pennella VP Patrick Buick GMC