Bob Rohrman Schaumburg Kia

Mark is the man. He was quick to respond while multitasking on a busy day! He was quick to respond while multitasking on a busy day! More

Working with what appeared to be minimal staff they were able to accommodate my needs, and fix the problem immediately. Great job service staff. able to accommodate my needs, and fix the problem immediately. Great job service staff. More

It was a good experience for me, it was my first time buying a car, so everything went great buying a car, so everything went great More

Very upfront staff with great communication skills. Excellent customer service as always! Will continue utilizing Schaumburg Kia for all maintenance activities. Christian Medina always goes out of his Excellent customer service as always! Will continue utilizing Schaumburg Kia for all maintenance activities. Christian Medina always goes out of his way to provide an outstanding customer experience! He is a great communicator and extremely customer focused allowing for a seamless enjoyable experience at Schaumburg Kia! More

Very nice and good help. Pleased with service. Back again when need more work done. Pleased with service. Back again when need more work done. More

I was very happy with the customer service and communication provided to me by Christian. He was very considerate and really listen to my not so good explanation of an issue my vehicle was having communication provided to me by Christian. He was very considerate and really listen to my not so good explanation of an issue my vehicle was having. My vehicle was ready on time and had all the salt and snow washed off when I arrived to pick it up. Thank you! More

Exceptional customer service. Very friendly and made everything seem less. Will always come back to give them my business. Very friendly and made everything seem less. Will always come back to give them my business. More

I was able to talk with someone right at the start of my appointment. I felt clear on what they were going to do first, appreciated the computer breakdown of the suggested services, felt like I had time to appointment. I felt clear on what they were going to do first, appreciated the computer breakdown of the suggested services, felt like I had time to ask questions and was pleased with the result. More

Recommendation wise the answer is maybe rather than No. I personally would tell buyer to review all paperwork. I repeatedly stated I didn’t want the extended warranties and believe I was signing refusal of I personally would tell buyer to review all paperwork. I repeatedly stated I didn’t want the extended warranties and believe I was signing refusal of such warranties. Two extended warranties which cost 3800.00 were slid in against my wishing. Although the deception pissed me the warranties likely will prove to be beneficial in the long run. The most costly was the wrap warranty that was nearly 3200 basically takes my Kia manufacturer warranties from 3yr, 5yr, and 10yr to 10, 10, and 10 years. Also, Kia’s comes with 3 year roadside service is now 7yrs. The second warranty covers the key fobs, tires, rims, and windshield which is a good investment. More

I could not have been happier with the service and the communication Isaac kept me updated on the diagnosis and when the car would be ready!! Great service communication Isaac kept me updated on the diagnosis and when the car would be ready!! Great service More