Bonneville and Son Chrysler Dodge Jeep Ram

Good buying experience, Awful service department Great place to buy a vehicle but an awful service department. I dropped off my vehicle on the evening prior to an early morning service appointment t Great place to buy a vehicle but an awful service department. I dropped off my vehicle on the evening prior to an early morning service appointment the next day (installation of a backup camera). They provided me with a loaner/rental vehicle and I was told that I could pick up the vehicle the following evening at 5 when I planned to return. I arrived at 5 and as I walked in to the service department I noticed a voicemail message that had been left 10 minutes earlier. It was “Rick” from the service department telling me that my vehicle would not be ready for pickup that day. I live an hour away from the dealership and asked why it had taken them more than 9 hours to contact me to tell me the vehicle wasn’t ready. “Rick” told me that he called as soon as he found out. I asked why he didn’t know sooner and said again that he had just found out. He added “I’m not going to call a customer at noon and tell them that their vehicle might not be ready”. I guess the alternative of a wasted 2 hour round trip for the customer is their preferred way of doing business. I asked to get my vehicle back because I needed it for business the next day (towing) and he told me that I could not have it back because it was not put back together. So I was stuck with a rental vehicle not equipped for the work that I needed to do, essentially losing money to lost work the next day. “Rick” said “Sometimes things happen”. I asked who his supervisor was and he said that he wasn’t there. I asked for his supervisor’s name again and he rolled his eyes and said again that the supervisor wasn’t there. Finally I asked him for his supervisor’s card and he gave it to me. I asked for my rental vehicle back so that I could get home and he said to go get it again from the rental agent. He only accompanied me to the rental agent to explain how to bill the second day of the rental car when I asked him to. Never once did he apologize for the situation (until I asked him for an apology…which got me another eye roll) and behaved as though I was wasting his time. The sales person that originally sold me the vehicle saw me on the way out and offered me a truck for the day so that I could take care of my scheduled business and he also offered to bring my vehicle to me when it was finished. But because of insurance reasons I could not use a vehicle other than my own and frankly I had such a poor experience I just wanted to get out of there. I’d buy from them again but will never trust them with repairing my vehicle. If they can’t be courteous an honest at the service desk how can I know that my vehicle is being repaired properly and is safe to operate once I get it back. Disappointed doesn’t begin to cover it. I won’t go back. More

Recent Purchase of Used Car from this Dealer I had an excellent experience in my recent purchase of a Volkswagen EOS from this dealership. The sales representative, Gloria Prosper, was extrem I had an excellent experience in my recent purchase of a Volkswagen EOS from this dealership. The sales representative, Gloria Prosper, was extremely responsive to my inquiries. She was knowledgeable on the history of this used vehicle, which was important to me in deciding whether to purchase it. Further, the service manager, Norm Boulin, was very helpful and cordial as well. He gave me the best value for my used car trade-in as possible and when there was an issue concerning the maintenance of the vehicle, he was able to resolve the issue in a very expedient fashion. Overall, this purchase was a very positive experience for me and I would highly recommend Bonneville and Sons and their staff for their honesty, integrity and good service. Very truly yours, Paul M. Sushchyk More

Bonneville rocks! We had the greatest experience with the team at Bonneville in Manchester. They treated us like family and did what they could to help us in every way We had the greatest experience with the team at Bonneville in Manchester. They treated us like family and did what they could to help us in every way. The entire staff was friendly and welcoming! I'm definitely going back and recommending Bonneville to my family and friends. Thanks so much Danny, Dan and Ron! More

buying made easy I was impressed with the ease I had purchasing this truck. Rodney and Gloria were very helpful in making the sale painless. I would recommend them to I was impressed with the ease I had purchasing this truck. Rodney and Gloria were very helpful in making the sale painless. I would recommend them to anyone. More

Great place to buy a car Bonneville and Son was great to us. I plan on going back the next time I'm in need of a car. Awesome, friendly dealership! Bonneville and Son was great to us. I plan on going back the next time I'm in need of a car. Awesome, friendly dealership! More

Great Experience Car Shopping Got a Jeep Patriot today and the buying experience was exceptional. Thank you Matthew Chagnon. I will be going back very soon to see you. Got a Jeep Patriot today and the buying experience was exceptional. Thank you Matthew Chagnon. I will be going back very soon to see you. More

Another great experience We have purchased 3 new vehicles from Bonneville and each time it has been a great experience! We have recommended them t friends and even out of stat We have purchased 3 new vehicles from Bonneville and each time it has been a great experience! We have recommended them t friends and even out of state family and will continue to do so! We will be back when it is time to buy again! More

Leasing a Jeep Cherokee My wife and I had a tremendous leasing experience at Bonneville and Son with Mike Raymond. Mike and his assistant Lisa made us feel very comfortable My wife and I had a tremendous leasing experience at Bonneville and Son with Mike Raymond. Mike and his assistant Lisa made us feel very comfortable and Mike went out of his way to provide us with a great deal. Bill the sales manager was also great to deal with during the leasing process. My daughter also had a positive experience at Bonneville with Mike Raymond who is a true professional. More

Thank You Mike Duval I thank You Mike Duval I recently bought a car with Bonneville & Son and Mike not only treated us like family but helped me make a well informed d I thank You Mike Duval I recently bought a car with Bonneville & Son and Mike not only treated us like family but helped me make a well informed decision comparing cars from all around running features and numbers with no pressure to make sure I got what I really wanted thank you again Mike More

Poor Service and lot's of Excuses I have purchased a few cars over the years from this dealership and the sales staff is okay. However, the service department is VERY DISAPPOINTING! O I have purchased a few cars over the years from this dealership and the sales staff is okay. However, the service department is VERY DISAPPOINTING! On three occasions in the past year I've dropped off a car in the early morning, yet the service department hadn't started work on it until late in the day. On two of these visits, I essentially ordered them to stop any work and return my vehicle. I should also mention that the ONLY reason that I would re-visit them was due to warranty related items. My latest visit was for basic service (i.e. oil change, inspection, minor warranty for noisy brakes); but after having my vehicle for over seven (7) hours I learned that they hadn't started any work on it. Also, a relative dropped off a vehicle for a minor fluid leak and later discovered that the mechanic broke the radiator in error. STAY AWAY from this dealership's service department. Their full of excuses, false starts, and poor management. More