Bourne's Auto Center

Couldn’t have asked for a better experience! Everyone I worked with was extremely pleasant and helpful! What a breath of fresh air! Keep up the great work guys! worked with was extremely pleasant and helpful! What a breath of fresh air! Keep up the great work guys! More

I went there and I ask for a Spanish assistant and I met Jose. Not only he is knowledgeable but also he is very nice and efficient. He is the best and he help us with all our questions. Jose. Not only he is knowledgeable but also he is very nice and efficient. He is the best and he help us with all our questions. More

Great people nice environment very late selection of cars beat costumer services that you will find on the area! Really happy with my car thanks beat costumer services that you will find on the area! Really happy with my car thanks More

Needed a good reliable used car for our grandson. The selection was prolific. The people were all polite, professional and knowledgeable. Will buy again there selection was prolific. The people were all polite, professional and knowledgeable. Will buy again there More

Updated Review 2/12/20 Spoke w Carlos and he has done a wonderful job of fixing the issues. Even getting me a rental for a few days. I would happily recommend Bour 2/12/20 Spoke w Carlos and he has done a wonderful job of fixing the issues. Even getting me a rental for a few days. I would happily recommend Bourne's going forward! Service department is wonderful as well. I would absolutely return and recommend based of how this handled after connecting again w Carlos. Purchased a vehicle in early Dec 2019. Mario was great to deal with as I was extremely limited on the time I could spend on this. He was very low pressure. Test drove the car, loved it. The tire pressure lights were on (it was a frigid day) - I asked about this and was told it was because it was so cold. My current vehicle would do the same thing so I didnt think twice. Picked up the car 4 days later - all tire pressure lights were still on - again it was about 10 degrees out. I was also given HALF A KEY - just the remote and told I would have to go to a dealership and get the rest of it and Bourne's would reimburse me. I already barely had time to go there, never mind another dealership for a key! I immediately called and emailed Mario within 30 minutes of leaving the dealership- about the tire pressure. Never heard back. 3 days goes by - I put air in and the lights went out but came back on. I call AGAIN. No response. I call a true Kia Dealership about the key and am told it will be almost $400 between labor and parts. So I reach out to Carlos the manager - he says let me call you back in 15 minutes. 3 hours goes by before he calls. I explain the situation - he says bring the car in to have the tires looked at (more of my time) and let him look into the key situation. I explain I cant get into the glove compartment and I need the Manual.The following Saturday I spend an hour at service having them check the tires. They fully inflated and checked and no issues. The Service people were GREAT. Lights haven't come back on since - so they truly just needed air - I guess I am shocked the dealership would release the car to me and not put air in the tires to get the warning lights off! Anyway, Carlos gets back to a few hours later about the key and said you don’t need the whole remote, just the key part. I said I explained that to the dealer and they insisted it would be almost 400 because it was a service appointment. But again - WHY AM I DEALING W THIS???? Long story short - he orders the key for me and said he will let me know when it comes in. Few days later he calls and said its in and asks if I want him to mail to me. I said yes please- TWO + weeks go by - no key. Now I can't get into the glove compartment of the vehicle bc it is locked which was one of the reasons I told him I needed the key asap. Finally after over two weeks I reach out - "whats going on, the key hasn’t come yet". He responds telling me I will have it within the next 4 days.(almost three weeks to arrive by mail from the other side of town???). The key finally arrives(now almost a month after I purchased the vehicle) and IT DOESNT OPEN THE GLOVE COMPARTMENT. I reach out and ask about this as I am assuming the owner’s manual is in there and I need to reprogram the back hatch bc it doesnt open all the way - "let me consult my service department on this and get back to you" - That was almost 3 weeks ago. I have not heard back from him. So while I love the vehicle, and Mario was pleasant to deal with (he was actually out sick when I was leaving messages about the tires and I didnt realize that), I am not thrilled w the lack of follow through or making things right on the part of management (Carlos). Not happy at all and would have to think twice about returning or recommending. More

Dave was fantastic. I am a repeat customer and had a great experience. Thanks to Tori too. She was very helpful. I’m sure I will be back! great experience. Thanks to Tori too. She was very helpful. I’m sure I will be back! More

Excellent service, Jose Molina treated me well made sure that the vehicle that I inquired about had all the maintenance done, good automotive service the vehicle was pristine condition. No pressure from the that the vehicle that I inquired about had all the maintenance done, good automotive service the vehicle was pristine condition. No pressure from the salesman. Overall this dealership is great. More

Great Experience My children bought cars at Bourne's and finally I decided to take the trip over to Easton to see what they were talking about. Boy, was I glad I did. My children bought cars at Bourne's and finally I decided to take the trip over to Easton to see what they were talking about. Boy, was I glad I did. I dealt with David Pair who was a gentleman and well spoken guy who plainly explained everything I needed to know about the purchase. I've been looking online at their inventory and finally decided on something that caught my eye. Called ahead for a test drive. Loved the car, the low mileage and the price The no-haggling pricing or one price policy is a huge plus too, not having to deal with unscroupulous dealers and salespeople. David made the process so easy, answered every question and listened. Then I went into speak with Dave Olson to talk about financing and payment. Again, very pleasant, explained everything clearly and answered all my questions. Upon my return to pick up the car, Dave Pair was there with my new wheels with a smile. Let me tell you, the staff at Bourne's treats you like friends. More

I recently had the pleasure of working with Emmett in purchasing my 2017 Ford Explorer, his professionalism and responsiveness truly was the selling point for me! Thanks so much Emmett for making this pr purchasing my 2017 Ford Explorer, his professionalism and responsiveness truly was the selling point for me! Thanks so much Emmett for making this process run so smoothly! I have never had a better car buying experience from start to finish. More

The absolute BEST place! Mario is amazing!! Went above and beyond his job to help! 110% recommend him and bournes! Kindest,helpful honest, best place!!!! and beyond his job to help! 110% recommend him and bournes! Kindest,helpful honest, best place!!!! More