Bourne's Auto Center

great customer service, quality cars We purchased a car from Bourne’s and we are very happy with the experience. Our sales person, Greg, was extremely helpful and professional.We describe We purchased a car from Bourne’s and we are very happy with the experience. Our sales person, Greg, was extremely helpful and professional.We described what we were looking for and Grag delivered the perfect vehicle to meet our needs. The pricing and condition of the vehicle was exactly as noted on the website. More

Less Stressful and More Respectful! This was the fourth car I've bought and shopping at Bourne's was the least stressful experience. I appreciate the one-price policy, as their price on This was the fourth car I've bought and shopping at Bourne's was the least stressful experience. I appreciate the one-price policy, as their price on the make/model I was interested in was less than at franchiuse dealers. The best was dealing with Sue, who did everything she promised and was very pleasant and professional. I never felt I was being B.S.ed by her. In fact, Sue had helped a good friend find the right car a few weeks before and based on my friends glowing endorsement, I asked to work with Sue. Where I would ding Bourne's practices is when it comes to financing. Here they are just like every other dealership. For example, Matt "had" to tell me about all the extended service contract options although I had already said I wasn't intrerested. I udnerstand that as workers we are often told that there are things we "have" to do and appreciate that he was pleasant and respectful. I wish Bourne's could find a way to manage the financing process that matches their less-stressful sales approach. For example, giving the customer the documents to review instead of expecting that buyers should sign 10 different pieces of paper in fast sequence just because they put it in front of you. This is typical dealer behavior and it takes away from the atypical image of trust and transparancy that Bourne's tries to create on the front-end. I would have preferred to be given the documents all at once and taken 5-10 minutes to read and digest them. In fairness, whenever I questioned something in the docs, Mark was able to stop and go over the information with professionalism and even kindness. Finally, I think the front desk could be better organized. There seemed to be a lot of movement there, but it didn't seem to be doing anything to help customers or even to help their own sales people sale cars. More

Awesome place, awesome customer service Bourne's is great because they have "no hassle" prices, so the cars are in the ballpark of market value already and you don't have to waste hours hagg Bourne's is great because they have "no hassle" prices, so the cars are in the ballpark of market value already and you don't have to waste hours haggling. On top of that, my sales reps Mark was extremely easy to work with, not at all pushy, and patient with the multiple cars I test drove. He even reserved a car in advance via a refundable deposit!! He also followed up with me days later and made sure I was happy with everything, and provided me a Carfax copy I requested. All in all, despite it being a busy Saturday when I visited the dealership, I was able to go in at noon and test drive multiple cars, select one I wanted to buy (at a good price), get the paperwork done and drive it home on the same day! Highly recommend this place- good service, good selection, and good prices! More

Amazing!! Always a wonderful , low pressure atmosphere at Bourne’s auto. Love them and absolutely in love with my car! My family always buys from Bourne’s ! Always a wonderful , low pressure atmosphere at Bourne’s auto. Love them and absolutely in love with my car! My family always buys from Bourne’s ! More

Awesome people I gave the rating i gave because i had from the first time walking in some who paid attention to wanting to help me. Even if just to answer a few ques I gave the rating i gave because i had from the first time walking in some who paid attention to wanting to help me. Even if just to answer a few question. Which to me is a great start of wanting to do business there. More

Awesome no pressure, easiest time I’ve ever had buying a ca! Mario was a wonderful no pressure informative sales person! He directed me right to the car I had been looking at on line. Everyone at the dealership Mario was a wonderful no pressure informative sales person! He directed me right to the car I had been looking at on line. Everyone at the dealership was professional and curtious, from the receptionist to Mario my salesperson to Dave the one who helped with financing and walked us through all our options. I would definitely recommend this dealership and if you look around they have the most reasonable prices!! I bought a 2016 Chevy equinox and I love it! More

Superb Customer Service and Sales Experience I work at a corporate dealer myself and both the Sales & Service team at Bournes has exceeded my expectations, which are high when it comes to dealers I work at a corporate dealer myself and both the Sales & Service team at Bournes has exceeded my expectations, which are high when it comes to dealerships. They out performed the 3 large dealers I've worked at (Toyota and two Nissan Dealers). Kim, my sales and person Carlos, my finance consultant made my purchase pretty pleasant and quick. Then after my transmission went in my car a while after, Mike and Kory in service were great as well. They took care of getting my vehicle towed to their location, getting me in a loaner vehicle, and the warranty claim for my repair. After racking up over $16,000 for my transmission repair I walked out not paying a dime thanks to my extended warranty I purchased with the car, which I'd highly recommend to anyone to get when buying a luxury, performance, or higher model vehicle in a line up that is out of factory warranty. So far, I've loved my Evo X MR but I mean this in the nicest way, I hope not to have to go back any time soon unless I'm buying another car! (; More

Everyone here is very nice. Sales and service. I had a very unique situation I had no license but had to buy a car in order to get my license. My salesman Trevon Hubbard was AWESOME! 🤗 He was very I had a very unique situation I had no license but had to buy a car in order to get my license. My salesman Trevon Hubbard was AWESOME! 🤗 He was very helpful to my situation. He stayed in touch with me and made sure I got the things I needed. He even followed up after my service appointment to see how I made out. He needs a raise. Or at the very least can he get his picture on his business card. He should be appreciated and sometimes the small things show people appreciation. Carlos even delivered my plates to my house due to the fact I live about 40 miles away from S Easton. 👍🏼Thank you so much to everyone there who helped me to achieve my goal of purchasing a car and getting my license back. Thanks so much. The only reason you got 4 stars instead of 5 is because you had my car for a week and didn't make the repairs you said you were going to and I had to go back. And had you guys delivered the car you definitely would have 5 stars. But I do highly recommend this place they have a great selection of cars from high end to your everyday average car. And all the people there just make the experience that more pleasurable. More

Excellent to deal with! My husband and I purchased out third vehicle with Bourne's Auto Center this past weekend, and couldn't be happier. They are pleasant, efficient, and h My husband and I purchased out third vehicle with Bourne's Auto Center this past weekend, and couldn't be happier. They are pleasant, efficient, and have excellent vehicles and prices. We went there at 9am to test drive a car, and were driving off the lot in the new car before noon the same day. We have never once felt pressured by the staff. Highly recommend!!! More

JONNIES, BOURNE AUTO SUPREMACY EXPERIENCE TO WHOM IT MAY CONCERN.... THIS DEALERSHIP IS BY FAR THE BEST IN SERVICE ON ALL LEVELS MY SINCERE COMPLIMENTS ON MR. JASON BOURNES TASTE AND SELECTION TO WHOM IT MAY CONCERN.... THIS DEALERSHIP IS BY FAR THE BEST IN SERVICE ON ALL LEVELS MY SINCERE COMPLIMENTS ON MR. JASON BOURNES TASTE AND SELECTION OF HIS SERVICE ENTOURAGE..... IT IS A DEEP AND WARM PLEASURE TO BE SERVED AT THIS ESTABLISHMENT..... IM A VERY HAPPY MAN ... IM NOT ONLY A CUSTOMER , IM A “BOURNE CLIENT” THAT SAID WITH ALL THE AWESOME SERVICE GIVEN .... THE NAMES THAT SHOULD BE RECONIZED FOR THEIR HARD WORK AND PROFESSIONALISM IS NONE OTHER THAN THE FOLLOWING..... CARLOS , TREY, JARED, MIKE , GEORGE, TORI, MARISSA , SUE, KIM, AND OF COURSE ALL OF THOSE WHOM NAMES I DONT RECALL , HOWEVER I ALWAYS SAY A SINCERE HELLO WITH A COLGATE SMILE ......!!!! YOU ALL ARE THE BEST A BRIGHTEST...... IM JONNIE BRAZIER AND I APPROVE THIS MESSAGE..... AND LASTLY... TO ALL U FOLKS OUT THERE STRUGGLING WITH TRANSPORTATION OR DONT HAVE NONE ..... COME ON DOWN TO BOURNES AUTO FOR THE BEST IN AUTO IDENTITY .... SUPER IN CUSTOMER SUPREMACY........ GIVING YOU .... THE CLIENT THE ULITIMATE IN VEHICLE ULTIMATUM .... TO CONTINUE A LEGACY...... !!!! 👍👍👍👍👍👍👍👍👍👍👍👍👍LOVE AND RESPECT......!!! KEEP SMILING..... More