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Bourne's Auto Center

South Easton, MA

Overview
Employees
Reviews
Vehicles
4.9
4,760 Reviews
Our partnership with DealerRater has allowed us to take our customers feedback and continue to improve our operations everyday. You may find dealers that have more reviews than Bourne's Auto Center but we can assure you that not only do we sell more pre-owned cars than any other dealer, new or used, our reviews are REAL! What do we mean? We don't pressure our customers to write review. For example we don't setup a kiosk at our dealership to pressure our customers into writing a review, we don't compensate our sales associates or customers to write reviews, and we don't tell our customers to give us all 5's. Lastly, we respond to EVERY review! If you had a positive experience write about it and tell your friends and family. If you didn't have the experience we demand of ourselves, call us!
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135 Belmont Street

South Easton, MA

02375

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Showing 4,760 reviews

December 31, 2021

All the staff that helped us with the purchase of our vehicle were great. We felt no pressure and thanks for the experience well definitely be using you for the future. More

by Chagnon1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Machado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mario Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 01, 2022 -

Bourne's Auto Center responded

Thank you for taking the time to write this review! Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Bourne's Auto Center are glad to have you as a customer. Mike Kelley General Manager

Helpful
December 31, 2021

Kevin Lima was amazing! He was so polite and kind. He made purchasing a vehicle which is a big commitment easy and stress free. I would recommend him to any of my friends and family. More

by Amanda
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevy Lima
Report | Print
Jan 01, 2022 -

Bourne's Auto Center responded

Thank you, Amanda, and congratulations on your new vehicle! We are so glad that Kevy had the opportunity to work with you, and that our team could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future! Mike Kelley General Manager

Helpful
December 30, 2021

We had a great experience with Bournes. The dealership is clean, the staff is pleasant, and everything from purchase to tags and plates is done in house! We were able to take our car home the same day. Jose More

by Kristi.scaccia
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Olson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Molina
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 01, 2022 -

Bourne's Auto Center responded

Thank you, Kristi! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Bourne's Auto Center. Mike Kelley General Manager

Helpful
December 23, 2021

Kevy Lima was awesome! He was attentive and help my transaction smooth on a cold rainy day! Call him for your next car purchase!’ More

by tarawinborne
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Mead
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevy Lima
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Dec 27, 2021 -

Bourne's Auto Center responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience with Kevy. Congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Mike Kelley General Manager

Helpful
December 23, 2021

I would love to thank everyone at Bournes Auto, they’ve been very helpful. Especially Jose M. Also David in Finance. They were responsive and professional. I felt completely comfortable throughout my entir More

by Gawainnormil
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Molina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David in Finance
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Dec 27, 2021 -

Bourne's Auto Center responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Jose and David met your expectations. Thank you again for choosing Bourne's Auto Center. We look forward to having you as one of our valued customers for many more years to come! Mike Kelley General Manager

Helpful
December 21, 2021

Greg was super helpful and a great salesman. I found a car I loved the first day I got there and couldn’t be happier with the service and staff. More

by Caitlin
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Cummings
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Dec 22, 2021 -

Bourne's Auto Center responded

We are very happy to hear that Greg provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Mike Kelley General Manager

Helpful
December 19, 2021

They didn't stand behind the vehicle. Overall horrible experience with everyone involved. Would not recommend to anyone. More

by Al
Recommend Dealer
No
Employees Worked With
Michael Kelley
1.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Machado
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Greg Cummings
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Jan 02, 2022 -

Bourne's Auto Center responded

We are incredibly disappointed that the vehicle needed mechanical repair work and couldn't be delivered in a timely fashion. I totally disagree that we do not stand behind what we sell. This is an example of a vehicle that had an issue and we would NOT deliver it until it was resolved, most of our customers would appreciate that. Best of luck in your search for a pre-owned vehicle. Michael Kelley General Manager

Helpful
December 18, 2021

This is close to the 10th vehicle I have purchased from David Pair of Bourne’s in the last 13 years. The whole experience remains amazingly pressure and stress-free. Great trade in offer, great vehicles, a More

by Steve13
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Pair
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tara Braddock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kris Tetreault
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Dec 19, 2021 -

Bourne's Auto Center responded

Thank you so much for your kind words, Steve, and for taking the time to leave us this wonderful feedback. It's great to hear that David has been so helpful to you over the years. We look forward to working with you again! Mike Kelley General Manager

Helpful
December 18, 2021

Bourne’s made navigating the used car market during Covid easy. The entire process was smooth and pressure free. More

by Johnnyg1105
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Mead
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Greg Cummings, Kevy Lima
Report | Print
Dec 19, 2021 -

Bourne's Auto Center responded

Thank you, Johnny! Here at Bourne's Auto Center, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Mike Kelley General Manager

Helpful
December 17, 2021

Great and easy experience so far. Will refer others to this location in the future. More

by wooooo
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevy Lima
Report | Print
Dec 19, 2021 -

Bourne's Auto Center responded

Thank you so much for choosing Bourne's Auto Center! Congrats on your new purchase, and let us know if we can be of any more assistance! Mike Kelley General Manager

Helpful
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