This was the fourth car I've bought and shopping at Bourne's was the least stressful experience. I appreciate the one-price policy, as their price on the make/model I was interested in was less than at franchiuse dealers. The best was dealing with Sue, who did everything she promised and was very pleasant and professional. I never felt I was being B.S.ed by her. In fact, Sue had helped a good friend find the right car a few weeks before and based on my friends glowing endorsement, I asked to work with Sue. Where I would ding Bourne's practices is when it comes to financing. Here they are just like every other dealership. For example, Matt "had" to tell me about all the extended service contract options although I had already said I wasn't intrerested. I udnerstand that as workers we are often told that there are things we "have" to do and appreciate that he was pleasant and respectful. I wish Bourne's could find a way to manage the financing process that matches their less-stressful sales approach. For example, giving the customer the documents to review instead of expecting that buyers should sign 10 different pieces of paper in fast sequence just because they put it in front of you. This is typical dealer behavior and it takes away from the atypical image of trust and transparancy that Bourne's tries to create on the front-end. I would have preferred to be given the documents all at once and taken 5-10 minutes to read and digest them. In fairness, whenever I questioned something in the docs, Mark was able to stop and go over the information with professionalism and even kindness. Finally, I think the front desk could be better organized. There seemed to be a lot of movement there, but it didn't seem to be doing anything to help customers or even to help their own sales people sale cars.