Branhaven Jeep Chrysler Dodge Ram

How the Mighty have Fallen. We purchased a wonderfully solid pre-owned vehicle from Branhaven four years ago without any issue - the experience was nothing but pleasant. This yea We purchased a wonderfully solid pre-owned vehicle from Branhaven four years ago without any issue - the experience was nothing but pleasant. This year I was enticed by the Spring incentives taking place, so I brought my car back to look into a new vehicle and into the financing being offered. I was somewhat confused when I was told I needed to place a deposit down on a vehicle in order to apply for a loan, however I was then assured the deposit would be refunded if the loan was denied. A deposit being needed to apply for financing isn't the usual with the dealerships in my part of the State with other vehicles we've purchased - but I was motivated and felt comfortable. My loan was denied; my deposit was never returned. It's now been over one month. I have contacted Bill several times to no avail, and Robert once to no avail. I have now spoken with the State's Attorney General office to step-in and alleviate this issue through legal channels. I'm so sorry this has taken such a turn, however I gave the Branhaven team one month to solve this problem and have not been given an answer since. I will of course update this when the problem is alleviated - because I feel every business requires a fair try. Bottom line - please be very cautious with this dealership and your deposit. They are good people, with seemingly poor business strategy. More

Professional family friendly operation. I will look forward to purchasing another vehicle from this team in the future. I plan on taking my Mopar vehicles to them for maintenance now that i have learne forward to purchasing another vehicle from this team in the future. I plan on taking my Mopar vehicles to them for maintenance now that i have learned what a customer focused friendly facility they operate. More

Had a friendly and relaxed experience at Branhaven. The guys were awesome and accommodating! I would definitely recommend to everyone. I love my new jeep already. guys were awesome and accommodating! I would definitely recommend to everyone. I love my new jeep already. More

interstate breakdown wheel seal failure Closest dealer from breakdown location on I 95 in New Haven Remarkable service! Staff was on point Delivered amazing timely service - and assiste Closest dealer from breakdown location on I 95 in New Haven Remarkable service! Staff was on point Delivered amazing timely service - and assisted above expectation More

My best car buying experience Went along with my son who was looking for a truck, wasn't expecting to buy a vehicle myself. While my son was discussing a trade in with Sales Manage Went along with my son who was looking for a truck, wasn't expecting to buy a vehicle myself. While my son was discussing a trade in with Sales Manager Bill Larson, I saw a Wrangler on the lot and went to look at it. Bill asked if I was interested in a Wrangler, I said no but I always liked them. He asked if I would like to drive it and I said sure. Needless to say, I bought the Wrangler. Bill was so easy going and non-pressure, personable, knowledgeable and likable. Overall, the entire transaction went seamlessly and entirely without stress. Business Manager Jonathan Minichino was also excellent and very personable as well. In addition, Branhaven will be performing all maintenance on the Wrangler and my Grand Cherokee as well. More

Pure professionalism! Jeff was very knowledgeable and such a great help, he took his time and made sure we had all the information we needed! We will be back in the future Jeff was very knowledgeable and such a great help, he took his time and made sure we had all the information we needed! We will be back in the future for sure. More

Salesperson took time to address all our needs I was very impressed with the professional care I received. I had very specific needs in a vehicle and the salesperson I worked with took the necessa I was very impressed with the professional care I received. I had very specific needs in a vehicle and the salesperson I worked with took the necessary time to understand our business and provide the best purchase price for us. More

Great Experience with Rocco Candela The entire process from our initial meeting, process and even calling after the purchase to ensure all is well was very well received and we had a gre The entire process from our initial meeting, process and even calling after the purchase to ensure all is well was very well received and we had a great experience all around. I strongly recommend Rocco, Carlos Vidal and Steve Lakomski to anyone looking to purchase a vehicle. More