Brent Brown Toyota

My service advisor, Lani is the best! She is so great to work with and does a great job communicating with me. She is so great to work with and does a great job communicating with me. More

It took a lot longer than we had anticipated but at least we did get the work done and a second key. Thank you for the shuttle service. we did get the work done and a second key. Thank you for the shuttle service. More

The dealership is fine and treats customers well. My aggravation lies in the "idiot light" on my 2021 Highlander. The "service needed contact your dealer" message has been on since November. I finall My aggravation lies in the "idiot light" on my 2021 Highlander. The "service needed contact your dealer" message has been on since November. I finally had time to bring it in yesterday, 1/4/24 only to find the tech telling me the light comes on every 5k miles and I wasn't due for an oil change for another 5k miles. They rotated my tires since I was there, but I had no real reason to take off work for this. So, please tell Toyota to chill on the idiot light and if it will turn on no matter what, maybe the "smart" vehicle can be more specific as to why the warning is on every time the car is started. Just seems like it's designed to lure you into the dealership for ~something~. More

I have a very good experience working with Isaiah who helped me find a car at Brent Brown Toyota. Isaiah offered me different options and worked with me to purchase a car that fit into my budget and the helped me find a car at Brent Brown Toyota. Isaiah offered me different options and worked with me to purchase a car that fit into my budget and the one that I really like. Thanks, Isaiah and I will certainly consider purchasing another car from Brent Brown Toyota in the future. More

I really appreciated how quick and straightforward the process was; both Denton and Kaleb were super helpful. This was my first time buying a car, and other dealerships were kinda slimy and not straightfo process was; both Denton and Kaleb were super helpful. This was my first time buying a car, and other dealerships were kinda slimy and not straightforward, whereas this one was super helpful for answering my questions, following up, and making sure everything was in order, including doing my emissions test for free. I will say the finance portion felt rushed and did not answer my questions very well but was still nice. More

Great help, great visit! I was impressed with the speed and quality of service Drew had. I was impressed with the speed and quality of service Drew had. More

I have bought about five or six vehicles from Brent Brown. Whenever I go in to either get a service done on my vehicles or to just browse around. I’m always welcomed with friendliness and kindness. I a Brown. Whenever I go in to either get a service done on my vehicles or to just browse around. I’m always welcomed with friendliness and kindness. I always feel like I’m part of a family. Andrew, my service advisor did an outstanding job and teaching me more things about my new tundra that I bought. he helped me understand some of the functions and even some functions that I didn’t know I had. More

I am under whelmed that the service is not so great. I only received one key for car and it’s broken . I am having to get new key and replace the broken one. This shows dealer flaw❗️ I only received one key for car and it’s broken . I am having to get new key and replace the broken one. This shows dealer flaw❗️ More

As soon as I got my new Tacoma home I started hearing noises coming from the engine after the ignition was turned off. I notified my salesman and asked for help. I've tried to get information from the noises coming from the engine after the ignition was turned off. I notified my salesman and asked for help. I've tried to get information from the service manager also and am not happy with the responsiveness or knowledge. I would appreciate someone contacting me for resolution! More

Very unprofessional atmosphere. The other sales reps made it feel like a frat house while I waited. The other sales reps made it feel like a frat house while I waited. More