Bridgewater KIA

My name is La-Tarso Muhammad and it was an absolute pleasure doing business with Karen Mateo at Bridgewater Kia. She made the process so relaxed and fast. This is now my second vehicle purchase at Brid pleasure doing business with Karen Mateo at Bridgewater Kia. She made the process so relaxed and fast. This is now my second vehicle purchase at Bridgewater Kia and with Karen Mateo. Not only did I purchase a new vehicle on Saturday, 8/22/20; my husband also purchased his vehicle. If you're looking for someone who is very professional, attentive, and honest...ask for Karen Mateo when you walk in...She's is AWESOME. More

It is an absolute pleasure doing business with Jim and with Bridgewater Kia! They make the process relaxed, fast, all together positive! Thank you thank you!!! with Bridgewater Kia! They make the process relaxed, fast, all together positive! Thank you thank you!!! More

Courteous, straightforward and efficient! We appreciated Jimmy’s approach to selling us a car. He kept his word about contacting me as soon as my hard-to-find vehicle became available at the dealership. Fro Jimmy’s approach to selling us a car. He kept his word about contacting me as soon as my hard-to-find vehicle became available at the dealership. From there, the process was quick, professional and relatively easy. We were pleased! One small detail: For everyone’s health and safety, please train all members of your staff to keep their face masks over their mouths *and* noses, at all times! Just covering the mouth is insufficient, and a mask does nobody any good when worn on one’s chin! More

Jimmy was a pleasure to work with and would highly recommend him. He created different scenarios for me so that I made the most informed decision. recommend him. He created different scenarios for me so that I made the most informed decision. More

Vehicle was taken in on time. Service done as expected. People are respectful. Car came back cleaner than when I bought it in. No worries here. People are respectful. Car came back cleaner than when I bought it in. No worries here. More

No follow up/Ignored for too long Friday, August 7, 2020. I purchased a Certified PreOwned Sportage through Jim Kuschner at Bridgewater Kia. I drove an hour to go there because they of Friday, August 7, 2020. I purchased a Certified PreOwned Sportage through Jim Kuschner at Bridgewater Kia. I drove an hour to go there because they offered a wider selection in my range. Test driving was a snap and the assistants were great. The transaction was lengthy and the financials a bit complicated but better blamed on COVID19 and it was a rainy Saturday. However, the next morning when I went to put my things in the car and figure out all the new bells and whistles, I found only three floor mats with the driver's side missing. Aside from my bill of sale and temp registration, there was nothing in the glove compartment; nothing about the tires, no directions for the sound system and NO manual. Keyless entry was new to me and I had spent thousands more for the high end trim. I called my rep and he said he would look into it. After over a week I called again and left a message. I emailed twice and called two more times. NOTHING. In the interim I realized my temporary registration had expired without any notification or contact from Bridgewater Kia. I had to call and "luckily" the registration and plates were "just" in. They said they would mail them to me and when I asked about the other missing elements, I was told a manual was easily obtained but that they would not mail it to me. Why not? Slip it in with the plates! For the third time I asked to have Jim call me to settle these issues. And still no word on the missing driver's side all-weather mat that matches the other three! Crickets. These are not high demands. Is it asking too much to expect small basic elements to come with the car when I spent over $24,000 on a USED vehicle?! A very disappointing lack of follow up service. More

this dealership is so great Rj helped me through the process and he was professional from the start i would recommend this dealership to all my family and friends process and he was professional from the start i would recommend this dealership to all my family and friends More

The Service Department is great. I started bringing my Kia Nero here after purchasing it from another dealership. They are easy to work with to setup a service appointment. The service work gets done qui Kia Nero here after purchasing it from another dealership. They are easy to work with to setup a service appointment. The service work gets done quickly and efficiently. I’ve been so impressed with the service department and overall operation, that when I’m ready for my next vehicle It will probably be bought at Bridgewater Kia. More

The Service Department and mechanics have been good so far. It’s the car I have issues with. The transmission was replaced but it has issues. far. It’s the car I have issues with. The transmission was replaced but it has issues. More

Was an easy purchasing experience. And I respect that the dealership is not charging over sticker for the Telluride, unlike a lot of other dealers. dealership is not charging over sticker for the Telluride, unlike a lot of other dealers. More