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Byers Mazda

Columbus, OH

Overview
Employees
Reviews
Vehicles
4.8
879 Reviews
Byers Mazda is your All Things Mazda Dealer in Columbus, Ohio. The Byers family has been in business in Central Ohio since 1897 providing Columbus and it's transportation needs before the automobile existed.. We pride ourselves in being a No Pressure Dealership that's here to assist you during your Buying or Servicing Processes. We appreciate feed back from our Guests as we strive to meet the expectations that our customer have of us. We look forward to working with each and every customer in ways that make you want to be part of the "Hometown Team for Life".
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2435 Billingsley Rd.

Columbus, OH

43235

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Showing 879 reviews

September 13, 2025

So far my car is working great after the repair. The repair was all covered under warranty so no cost to me and I was given a loaner car for the whole time. Only complaint is I had to come back in a More

by BRADBURY.20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stevie Ballinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 15, 2025 -

Byers Mazda responded

Thank you for taking the time to share your feedback with us. We are so glad to hear that your car is running great after the repair and that we could provide you with a loaner vehicle at no cost to you. We sincerely apologize for the inconvenience of having to return to sign a new loaner agreement. We understand that this was an extra step for you, and we will be reviewing our process to ensure this doesn't happen again. We appreciate your business and hope to see you again in the future.

September 13, 2025

Excellent sales. Poor experience beyond that level. I have not yet had service done on the vehicle. More

by Juggernaut
Recommend Dealer
No
Employees Worked With
Ray Snapp
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 15, 2025 -

Byers Mazda responded

Thank you for taking the time to share your feedback with us. We're delighted to hear that you had an excellent experience with our sales team - they work hard to help customers find the perfect vehicle. I'm sorry to hear that your experience beyond the sales process didn't meet your expectations. Your feedback is valuable to us as we continuously work to improve all aspects of our service. We'd love the opportunity to discuss your concerns and ensure your future experiences with us are positive. Please feel free to reach out to me directly so we can address any specific issues you encountered. We appreciate your business and look forward to serving you better.

September 10, 2025

We always receive fantastic service at Byers Mazda! The people there are amazing - always friendly, courteous, and knowledgeable!!!! More

by oneblanket
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Waddell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stevie Ballinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 12, 2025 -

Byers Mazda responded

Thank you so much for this wonderful review! We're thrilled to hear that our team continues to provide you with fantastic service. Your kind words about our staff being friendly, courteous, and knowledgeable truly make our day. We appreciate your continued trust in Byers Mazda and look forward to serving you again soon!

September 06, 2025

Byers Mazda took care of routine maintenance issue and located and fixed an oil leak. They also discovered another problem and took care of that too. Service advisor Stevie was great. She kept me informe More

by mikef
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stevie Ballinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 08, 2025 -

Byers Mazda responded

Hi Mike, we are happy to hear that Stevie and the team went above and beyond to get the job done early. Thank you for choosing Byers Mazda, and please don't hesitate to reach out if we can be of service again!

September 04, 2025

Michael O'Brien has good communication skills and is very approachable. We found him to be knowledgeable and easy to work with. Byers Mazda provided a hospitable setting for purchasing a car. More

by prof
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael O'Brien
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 05, 2025 -

Byers Mazda responded

We're thrilled to hear that Michael and our team provided you with such a positive car-buying experience. Thank you for choosing Byers Mazda and for sharing your feedback! Safe travels!

September 02, 2025

Friendly, fast, efficient. Thorough. Helpful video review. For a survey to require a minimum number of words seems like poor methodology More

by hughclark0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Schwaeber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stevie Ballinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 03, 2025 -

Byers Mazda responded

Thank you for sharing your feedback with us, Hugh! We hope to see you again next time here at Byers Mazda!

August 29, 2025

Fast, convenient It was very organized, fast, time limited and they provided me good place for waiting with good service. More

by Dinaismail614
Recommend Dealer
Yes
Employees Worked With
Stevie Ballinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stevie Ballinger
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Aug 29, 2025 -

Byers Mazda responded

Thank you so much for taking the time to share your experience with us! We're thrilled to hear that our service was fast, convenient, and well-organized for you. It's wonderful to know that our waiting area and service met your expectations. Your feedback truly means a lot to our team and motivates us to continue providing excellent service. We look forward to serving you again soon!

August 27, 2025

Did what I asked, recommended some other needs, did only what I requested , no complaints More

by pignose7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carrie Pezzutti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Schwaeber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stevie Ballinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 27, 2025 -

Byers Mazda responded

Thank you so much for taking the time to share your experience! We're thrilled to hear that we delivered exactly what you requested and that you were happy with our recommendations. Your satisfaction means everything to us, and we truly appreciate your trust in our services. We look forward to helping you again in the future whenever you need us.

August 23, 2025

It was ok. Oil change and tire rotation took an hour and 20 minutes. Too long. More

by dnjbus
Recommend Dealer
Yes
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Aug 25, 2025 -

Byers Mazda responded

Thank you for your feedback. We appreciate you choosing us for your oil change and tire rotation. We understand that your time is valuable, and we apologize that your service took longer than expected. We're always working to improve our efficiency and hope to provide a quicker experience on your next visit.

August 16, 2025

Friendly, Concerned about your needs, Quick to complete the work, Excellent Customer Service Waiting Rea More

by Moody
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stevie Ballinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 18, 2025 -

Byers Mazda responded

Thank you for your kind words! We’re so glad to hear you found our service friendly, attentive, and efficient. Your satisfaction is our priority, and we look forward to assisting you again in the future.

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