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Cadillac of Norwood

Norwood, MA

Overview
Employees
Reviews
Vehicles
4.7
463 Reviews
At Cadillac of Norwood, sales and service go hand in hand. Whether you're in the market for a new Cadillac or certified pre-owned, our dealership offers a wide selection of new and quality pre-owned models to suit every lifestyle. Conveniently located on Route One in Norwood, MA, we’ve proudly served the community for decades and recently completed a modern facility remodel to enhance your experience. Our knowledgeable and professional sales team is here to help you purchase a vehicle you love, while our highly trained, certified and master technicians are ready to keep it running at its best. From routine oil changes and multi-point inspections to complex transmission repairs, we offer comprehensive automotive services with a strong focus on top-tier customer care. Whether you're buying, leasing, or maintaining a Cadillac, Cadillac of Norwood is your trusted destination for quality and expertise.
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700 Providence Highway - Route 1

Norwood, MA

02062

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Showing 463 reviews

March 16, 2026

The experience was not good. I was quoted a cost before I came for appointment but this was changed significantly when I came. Also I felt like was was being pressured and hustle More

by BISBAY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
George Touma
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 16, 2026 -

Cadillac of Norwood responded

Thank you for your feedback. We’re glad you took the time to share your experience. We certainly understand wanting to take advantage of available service offers. In this case, the oil change promotion you referenced is a Cadillac-specific offer and is limited to Cadillac vehicles, which is why our team was unfortunately unable to apply it to your Mercedes. We always try to be as transparent as possible about the terms of our service specials to avoid any confusion. That said, we truly appreciate you visiting our service department and hope you’ll consider us again in the future. If there are ever any questions about current offers or services, our team is always happy to help clarify before your visit.

March 15, 2026

From Lindsay communicating immediately back and forth with great detail to Dorian being extremely professional and insightful this was a top shelf experience. Both of them get 5+ stars as well as the dea More

by chrispeterhancock
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lindsey Iacabbo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dorian
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Mar 24, 2026 -

Cadillac of Norwood responded

Thank you so much for your kind words! We’re delighted to hear that you had such a top shelf experience with our team. Lindsay and Dorian will be especially happy to know their communication, professionalism, and attention to detail made such a positive impact. We truly appreciate you taking the time to share your experience and for recognizing both of them with 5+ stars. It means a lot to all of us. We’re grateful for your support and look forward to assisting you again in the future!

March 14, 2026

Al was simply the best! Great experience overall from start to finish. He had us in and out and into an amazing car! More

by hfdavidson
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Al Piacitelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Treseler
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 24, 2026 -

Cadillac of Norwood responded

Thank you for the fantastic review! We’re so glad to hear you had a great experience from start to finish. Al will be happy to know he made the process smooth, efficient, and enjoyable while helping you get into an amazing car. We truly appreciate your feedback and your business. Enjoy your new ride, and we look forward to seeing you again down the road!

March 14, 2026

Only problem was having to wait almost 2 hours when I had an appointment for 8 o’clock More

by PONTOON102
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Treseler
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 24, 2026 -

Cadillac of Norwood responded

Thank you for your feedback - we really appreciate you bringing this to our attention. We sincerely apologize for the longer than expected wait, especially with an 8:00 AM appointment. We understand how valuable your time is, and this is not the experience we aim to provide. Your comments help us identify where we need to improve, and we’ll be addressing this with our service team to ensure better scheduling and communication moving forward. We appreciate your patience and hope to provide you with a much more efficient visit next time.

March 14, 2026

I live out of state and found online a preowned vehicle in their inventory that I liked. Communication was prompt and accurate. I was transferred from the initial contact to a sales manager, then a sales c More

by kenmarsh0
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Al Piacitelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lindsey Iacabbo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sean Daggett and Omar Adem
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Mar 24, 2026 -

Cadillac of Norwood responded

Thank you for sharing your experience! We’re so glad to hear that everything went smoothly, even with the challenges of coordinating an out-of-state purchase and weather delays. It’s great that our team provided prompt, accurate communication and made the process seamless..from the initial contact to the virtual walkaround and final paperwork. We’re also happy to know the vehicle arrived just as described and that the remote buying process worked well for you. We truly appreciate your trust in us and hope you’re enjoying your new vehicle. Please don’t hesitate to reach out if we can assist you in the future!

March 12, 2026

My experience all through my service visit was excellent. Paul was professional, knowledgeable, and courteous. The waiting room was nice and included coffee and tea. The technician had me in and out in about More

by SHEIKABABIN07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Treseler
5.0
This rating includes all reviews, with more weight given to recent reviews.
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March 03, 2026

Working with Al was a pleasure he was very helpful and professional and that’s why I would go back to dealership More

by mikeytheplumber617
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Al Piacitelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
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March 01, 2026

Very knowledgeable and helpful. Everything was explained in detail, and there was never pressure. They made the process very easy. More

by PWEIZER
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Aldo Morelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 24, 2026 -

Cadillac of Norwood responded

Thank you for your kind feedback! We’re glad to hear that our team was knowledgeable and helpful, and that everything was explained clearly along the way. Providing a no-pressure, easy experience is always our goal, so it’s great to know we delivered that for you. We truly appreciate your support and look forward to assisting you again in the future!

February 25, 2026

Service was quick and complete. Paul was very good at explaining the details and the car was ready earlier than promised. More

by MIKE@MFWALSH.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Treseler
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 24, 2026 -

Cadillac of Norwood responded

Thank you for your great feedback! We’re glad to hear your service visit was quick and thorough, and that your vehicle was ready even earlier than expected. Paul will appreciate the recognition for clearly explaining everything and taking good care of you. We truly appreciate your business and look forward to helping you again at your next visit!

February 23, 2026

Best dealership in the northeast, hands down. Shea & Mike Midea are the best in the business. Me & my family have had bought many vehicles hear thru the years. Every experience is top notch!! M More

by Patriotalarm
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shea Sullivan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 24, 2026 -

Cadillac of Norwood responded

Thank you so much for your incredible feedback and continued loyalty! It means a lot to us that you and your family have chosen us time and time again over the years. We’re glad to hear that every experience has been top notch, and we truly appreciate your kind words about Shea and Mike. It’s great to know their dedication and hands-on approach have made such a positive impact. Thank you again for your trust and support. We look forward to continuing to serve you and your family for many years to come!

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