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Capital Toyota, Inc.

Chattanooga, TN

Overview
Employees
Reviews
Vehicles
4.9
1,377 Reviews
Capital Toyota has been serving Chattanooga, TN and the surrounding Hamilton County area since 1967. In fact, we were the very first Toyota dealer in the state of Tennessee. We specialize in the full line up of Toyota and Scion products including the best-selling car in the world, the Toyota Camry. Other Toyota cars include the Corolla, Highlander, Tacoma, and the Tundra. And if you are considering a pre-owned vehicle of any make or model, then you have come to the right place. We have one of the largest inventories of Pre-Owned Vehicles in the area. Capital Toyota is one of the most complete car dealerships around. If you have an automobile need of any kind, we can deliver! Please visit our Service Center, Parts Center, Collision Center, Detail Center, or Finance Center for more information. Here at Capital Toyota, we strive to treat each customer as we would a guest in our home. Furthermore, Capital Toyota treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!
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5808 Lee Highway

Chattanooga, TN

37421

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Showing 1,377 reviews

March 11, 2024

I was met by a very nice and helpful service rep as I parked in the service area who explained the check in process. Inside the dealership another very nice gentleman explained the work for today and poi More

by stevemcdonough
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Lundeen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 11, 2024 -

Capital Toyota, Inc. responded

Thank you for choosing Capital Toyota for your service needs! Your kind words bring us immense joy! 🌈 We're thrilled to hear about your positive experience with our service team, from the warm welcome in the service area to the efficient check-in process. Our dedicated team is committed to providing excellent service, and we're delighted that your visit was both pleasant and painless. It's great to know that the work on your car was completed promptly, allowing you to get back on the road hassle-free. Thank you for your trust and choosing Capital Toyota for your automotive needs. We look forward to serving you again in the future!

Helpful
March 11, 2024

Purchased first Toyota in 1969, first dealing with my 1963 TR3B for service in 1964. I have also purchased several other autos and various services over the years. I have never had a bad experience with More

by John
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
AJ Turner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 13, 2024 -

Capital Toyota, Inc. responded

Thank you so much for your continued loyalty and for choosing Capital Toyota throughout the years! We are honored to have been your trusted dealership since your very first dealing with us back in 1964. It's incredibly rewarding to hear that you've never had a bad experience with us and that you're enjoying your 2023 Highlander. Your satisfaction is our top priority, and we're grateful for your kind words and support. If there's anything else we can assist you with or if you have any questions about your Highlander, please don't hesitate to reach out. Here's to many more years of happy driving with your Toyota!

Mar 13, 2024 -

John responded

I have recommended Capital highly over the years and will continue to do business with the Best of the Best!

Helpful
March 09, 2024

Donnie was great to work with! Everyone that works there is always polite and friendly. More

by cindyunderwood1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donnie Thacker
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 11, 2024 -

Capital Toyota, Inc. responded

Thank you for your kind words about Donnie and our team! We're thrilled to hear that Donnie made your experience exceptional! 🌈 At Capital Toyota, our team takes pride in providing excellent service, and it's heartening to know that Donnie's efforts stood out. Your compliments about our team's politeness and friendliness mean the world to us! 🌟 We're committed to creating a welcoming atmosphere for our customers, and it's wonderful to hear that you felt that during your visit. Thank you for choosing Capital Toyota, and we look forward to serving you with the same level of excellence in the future!

Helpful
March 08, 2024

We bought my 2022 Toyota Corolla in June 2022 I absolutely love my Toyota Corolla. Jake Davis works so patiently and fast with us getting the best interest rate possible. Thank you Jake Davis for a More

by Misssouthernbell81
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jake Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 11, 2024 -

Capital Toyota, Inc. responded

Thank you for choosing Capital Toyota and sharing your wonderful experience with Jake Davis! We're overjoyed to hear that you absolutely love your 2022 Toyota Corolla! 🌈 It's fantastic that Jake Davis made your car-buying experience not only awesome but also efficient, working patiently and quickly to secure the best interest rate for you. Your recommendation of Jake for future Toyota purchases is truly appreciated. We're grateful for your trust and thrilled to have you as part of the Capital Toyota family. If there's anything more we can assist you with, don't hesitate to reach out.

Helpful
March 05, 2024

Terrible service today. Poor communication. Made appt to wait, got there was told I was a drop off. Husband got off work to come get me, as we got back home they said my car More

by kathyblevins78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gary McCulloch
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 05, 2024 -

Capital Toyota, Inc. responded

We're sorry to hear about your disappointing experience. Your feedback is important to us, and we sincerely apologize for the inconvenience and poor communication you encountered during your visit to Capital Toyota. We understand the frustration this may have caused, and we are committed to addressing and improving the areas that fell short of your expectations. Your concerns will be shared with the team to ensure we learn from this and make necessary adjustments to provide better service in the future. Please expect a call from our Service Manager.

Helpful
February 29, 2024

Very courteous service, I was early and was promptly taken care of. Very good experience. More

by Bswrinkle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Lundeen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 05, 2024 -

Capital Toyota, Inc. responded

We appreciate your kind words about the very courteous service you received. It's fantastic to hear that you were promptly taken care of even though you arrived early, and that you had a very good experience overall. Customer satisfaction is our priority, and we're delighted that we could make your visit pleasant. If there's anything more we can do for you or if you have any further feedback to share, please feel free to reach out. Thank you for choosing us, and we look forward to serving you again!

Helpful
February 28, 2024

This place was simply amazing to work with. So easy from the start to finish! More

by Hdlewis87
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chandler Capehart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Curry Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 28, 2024 -

Capital Toyota, Inc. responded

Thank you for your wonderful review! 🌟 We're thrilled to hear that your experience with us was simply amazing and easy from start to finish. Providing a seamless and enjoyable process for our customers is our goal, and we're delighted we could make your experience a positive one. If there's anything else we can do for you or if you have any further feedback, please feel free to reach out. We appreciate your kind words and look forward to serving you again in the future. Safe travels, and thank you for choosing us!

Helpful 1
February 28, 2024

Very efficient taking care of my car today. The staff was friendly & prompt in getting my car in & out for regular service More

by Joyepeppers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary McCulloch
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 05, 2024 -

Capital Toyota, Inc. responded

We appreciate your kind words about the efficiency and friendliness of our staff while taking care of your car during today's service. It's wonderful to hear that the process was prompt and that you had a positive experience with us. Customer satisfaction is our priority, and we're delighted that we could make your visit smooth and efficient. If there's anything more we can do for you or if you have any further feedback to share, please feel free to reach out. Thank you for choosing us, and we look forward to serving you again!

Helpful
February 28, 2024

Good, responsive service representative and service on the Tundra. Washed truck before it was returned. More

by Bear
Recommend Dealer
Yes
Employees Worked With
Donnie Thacker
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 05, 2024 -

Capital Toyota, Inc. responded

We appreciate your kind words about the good and responsive service representative, as well as the service on your Tundra. It's wonderful to hear that you had a positive experience with our team, and we're glad to know that your truck was washed before being returned. Customer satisfaction is our priority, and we're delighted that we could provide you with excellent service. If there's anything more we can do for you or if you have any further feedback to share, please feel free to reach out. Thank you for choosing us, and we look forward to serving you again!

Helpful
February 26, 2024

Very friendly and well organized. Bathrooms always clean and waiting room is nice. In and out very quick. More

by Jeff Moore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
AJ Turner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jamey Blevins
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 26, 2024 -

Capital Toyota, Inc. responded

Thank you for your positive feedback! We're delighted to hear that you found our team very friendly and well-organized. It's great to know that our facilities, including clean bathrooms and a comfortable waiting room, added to your overall experience. We appreciate your acknowledgment of our efficiency, and we're pleased that you were in and out quickly. If there's anything more we can do for you or if you have any suggestions, please feel free to let us know. We appreciate your support and look forward to serving you again in the future!

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