Capital Toyota, Inc.

Dmetcalf responded

Yes

Capital Toyota, Inc. responded

Thank you for taking the time to share your positive experience with us at Capital Toyota! We are thrilled to hear that you received a fair price for your vehicle and that everything was easy and straightforward without any hassle. At Capital Toyota, we believe in transparency and ensuring a hassle-free car buying process for our valued customers. We strive to provide fair and competitive pricing, and we are delighted that you found the price for your vehicle to be satisfactory. We understand the importance of simplicity and straightforwardness in every transaction, and we are glad that our team was able to provide you with a seamless experience. Your satisfaction is our priority, and we are grateful for the opportunity to have earned your trust and loyalty. If you have any further feedback or if there is anything else we can assist you with, please feel free to reach out to us. We are here to provide ongoing support and assistance. Thank you for choosing Capital Toyota. We appreciate your business and look forward to serving you again in the future.

Capital Toyota, Inc. responded

Thank you for taking the time to leave a positive review of Curry, our sales representative, at Capital Toyota. We greatly appreciate your feedback and are thrilled to hear that Curry provided you with excellent assistance in finding the car you were looking for. At Capital Toyota, we take pride in our knowledgeable and dedicated sales team who strive to understand our customers' needs and help them find the perfect vehicle. It's wonderful to hear that Curry's expertise and commitment made a positive impact on your car buying experience. We will make sure to pass along your kind words to Curry. He will be delighted to know that his efforts were recognized and appreciated. If you have any further questions or need additional assistance, please don't hesitate to reach out. We are here to provide ongoing support and ensure your satisfaction with your new car. Thank you once again for choosing Capital Toyota, and we hope you enjoy your new vehicle to the fullest!

Capital Toyota, Inc. responded

Thank you for your continued loyalty and for choosing Capital Toyota as your dealership for several years. We truly appreciate your kind words and are thrilled to hear that you have consistently received excellent service from us. At Capital Toyota, we strive to provide the highest level of customer satisfaction and to build long-lasting relationships with our valued customers. Your positive feedback is a testament to the hard work and dedication of our team. We are grateful for your trust in us and for allowing us to be a part of your automotive journey. Rest assured that we will continue to deliver the same exceptional service that you have come to expect from us. Thank you again for your kind support and for being a valued member of the Capital Toyota family. We look forward to serving you for many more years to come.

Capital Toyota, Inc. responded

Thank you for taking the time to leave us a positive review! We're thrilled to hear that our service team was able to pick up your truck and return it to you within an hour. Quick and easy service is something we strive for, and we're delighted that we met your expectations. We're also glad to hear that everybody you interacted with was pleasant to work with. Providing a friendly and welcoming environment is important to us, and we're thrilled that our team made your experience enjoyable. If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out. We're here to help. Thank you again for your kind words. We genuinely appreciate your business and look forward to serving you in the future.

Capital Toyota, Inc. responded

Thank you for leaving us a positive review! We're thrilled to hear that Curry took great care of you during your visit to our dealership. Providing exceptional customer service is our top priority, and we're delighted that Curry made your experience memorable. We're also glad to hear that the financing process was fast and easy for you. We understand the importance of streamlining the process and making it convenient for our customers. We look forward to serving you again for your next car purchase. If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out. We're here to help. Thank you again for your kind words. We genuinely appreciate your business and can't wait to assist you in the future.

Capital Toyota, Inc. responded

Thank you for leaving us a positive review! We're thrilled to hear that Curry, one of our salesmen, provided exceptional service and went above and beyond your expectations. Providing outstanding customer service is a top priority for us, and we're delighted that Curry made such a positive impression. We'll be sure to pass along your kind words to Curry as well. It's feedback like yours that motivates us to continue delivering excellent service to our valued customers. If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out. We're here to help. Thank you again for your kind words. We genuinely appreciate your business, and we'll be sure to let Curry know about your appreciation.

Capital Toyota, Inc. responded

We would like to express our sincere gratitude for taking the time to speak with our Service Manager, Marty, regaurding your recent visit to Capital Toyota. We greatly value your feedback and appreciate your willingness to share your experience with us. First and foremost, we apologize for any disappointment or frustration you may have encountered during your interaction with Richard. It is our utmost priority to provide exceptional customer service, and we deeply regret if we fell short of your expectations. Your concerns have been duly noted, and we assure you that we will take appropriate measures to address this matter. We understand your dissatisfaction with Richard's approach, and we apologize for any lack of care or genuineness you perceived during your conversation. We want to assure you that your satisfaction as a paying customer is of the utmost importance to us. We believe in fostering a warm and welcoming environment where every customer feels valued, and we regret any instances where we may have missed the mark. On a positive note, we are glad to hear that the other members of our team, including the friendly and helpful parts department team member in the parts area, were able to provide you with the assistance you needed. We appreciate your acknowledgment of their efforts and will be sure to pass along your kind words to them. We understand your decision to work with a different service writer in the future, and we respect your choice. We strive to continuously improve our services and ensure that every customer receives the highest level of care and attention. Your feedback plays a vital role in this process, and we genuinely appreciate your willingness to give us another opportunity to serve you in the future. Once again, we apologize for any inconvenience caused by your recent experience with our service department. Should you have any further questions or concerns, please do not hesitate to reach out to Marty directly at 423-892-0661. We value your patronage and hope to regain your trust during your next visit to Capital Toyota. Thank you for your understanding, and we look forward to serving you better in the future.

Capital Toyota, Inc. responded

Thank you for taking the time to leave us a positive review! We greatly appreciate your kind words and are thrilled to hear that your experience with Capital Toyota was top-notch. We're glad to know that Trevor, your salesperson, provided you with excellent service. Our team takes pride in delivering exceptional customer experiences, and we're delighted that everyone you interacted with at our dealership met your expectations. At Capital Toyota, we strive to create a welcoming and friendly environment for our customers. It's fantastic to know that our team members demonstrated their dedication to providing you with the best possible service. Thank you for choosing Capital Toyota as your dealership of choice. We appreciate your support and look forward to serving you again in the future. If there is anything else we can assist you with or if you have any further questions, please don't hesitate to reach out to us.

Capital Toyota, Inc. responded

Thank you for sharing your positive experience with us! We're thrilled to hear that scheduling your appointment online was a breeze and that our service person greeted you warmly and provided friendly assistance. At Capital Toyota, we understand the importance of convenience and strive to make the appointment scheduling process as easy as possible for our customers. We're glad that our online scheduling system met your expectations and allowed you to book your appointment hassle-free. We're also delighted to hear that our service person was friendly and welcoming. Our team is dedicated to creating a positive and enjoyable experience for our customers, and it's great to know that we succeeded in making you feel valued. Furthermore, we're pleased that your car was ready within 30 minutes. Timeliness is a priority for us, and we strive to complete our services efficiently without compromising on quality. We appreciate your trust in us and are grateful for your intention to return for future service appointments. If there is anything else we can assist you with or if you have any questions in the future, please don't hesitate to reach out to us. We look forward to serving you again and providing you with the same excellent experience.