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Carl Black Chevrolet Buick GMC

Orlando, FL

4.6
1,565 Reviews
Owning a new or a used vehicle is an investment. In order to protect your investment, you need to keep your car, truck or SUV in proper working order with regular vehicle maintenance. The Carl Black Chevrolet Buick GMC Orlando service center provides quality service from highly trained technicians for drivers in Orlando, Kissimmee, and the surrounding areas. We use genuine GM parts and a variety of service specials to help you save money. You can easily schedule a service appointment or order parts online.
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11500 East Colonial Drive

Orlando, FL

32817

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Showing 1,565 reviews

September 19, 2018

Awesome! It was great working with John P. Very professional and informative. His Response to my questions were very print. He made me feel that he went the ex More

by GLOLEW158
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Palko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kamau Wilson
Sep 20, 2018 -

Carl Black Chevrolet Buick GMC responded

We are happy to hear that your time spent at the dealership with John P. was a positive one! Your recommendation and five-star rating are greatly appreciated!

September 16, 2018

Outstanding Customer Service! Thank You So Much Josh Patterson and Hector Jiménez for your outstanding Customer Service I Love the Car ! My wife and I will be back for service in More

by James717
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Josh Patterson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hector Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 17, 2018 -

Carl Black Chevrolet Buick GMC responded

James, we are elated to hear that you had a fantastic car buying experience at the dealership with Josh, Hector and, Jimenez! Congratulations on your new vehicle! We can't wait to work with you and your wife in the future. Take care!

September 15, 2018

i have already referred a co-worker Friendly took time to explain things. I did not feel rushed or pushed at any time. Plenty of vehicles and colors in stock. After purchase Jordan to More

by MEMECHICK92
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hector Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Louis Leon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jorden Mesenbourg
Sep 17, 2018 -

Carl Black Chevrolet Buick GMC responded

We thank you for taking the time to leave feedback with us on your time spent at the dealership! We pride ourselves in great Customer Service and your fantastic review reflects that. Thank you for the recommendation and five-star rating. We hope to see you again soon.

September 14, 2018

Excellent Service Whent above and beyond to get me in the truck I wanted. They were very patient and not pushy. Third vehicle I have purchased from Carl Black. More

by THBSMITH.TS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raheim Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dowain Nunes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Louis Leon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dana Curcuru, Kamau Wilson
Sep 17, 2018 -

Carl Black Chevrolet Buick GMC responded

Thank you for taking the time to leave such great feedback with us on your time spent at the dealership. Congrats on your third purchase! We thank you for always choosing Carl Black. We look forward to working with you again in the future! Take care.

September 13, 2018

Screwed Nice sales person but didnt help after sale. Buick manager forced me to purchase car that day & finance guy didnt take GAP insurance off when asked. D More

by DENIE2013
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Hector Jimenez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : none, Will Theiss, Razvan Matei
Sep 13, 2018 -

Carl Black Chevrolet Buick GMC responded

Denie, we are sorry to hear that you had a negative experience at the dealership. We value your feedback as it helps us improve. Please personally contact GM - Omar Rodriguez - 407-426-3000 - orod@carlblack.com. Thank you.

September 12, 2018

A++++ Service Everyone at this Carl Black dealership treat customers with genuine respect and sincere kindness. We have been at this dealership many times, whether More

by NONE3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hector Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Louis Leon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dylan Pellegrino
Sep 12, 2018 -

Carl Black Chevrolet Buick GMC responded

We are so happy to hear about your A+ experience at the dealership! Your great feedback reflects how much we take pride in our Customer Service! Thank you kindly for the recommendation and five-star overall experience! Take care.

September 12, 2018

Good attention and service My English is not very good looking but the service and the courtesy are very good. Mi experiencia fue muy buena y salí complacido con la compra de m More

by Carlos A
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dowain Nunes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hector Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sam Brutus
Sep 13, 2018 -

Carl Black Chevrolet Buick GMC responded

Carlos, your feedback is greatly appreciated! Thank you for the recommendation and five-star rating!

September 12, 2018

I'll recommend Carl black to friends and family. Emily the point of contact who initiated this visit to Carl black was awesome. The initial visit went well but the communication went left from there, More

by DARIAN651
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Louis Leon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Emily, Jorden Mesenbourg, Dylan Pellegrino, Kamau Wilson
Sep 13, 2018 -

Carl Black Chevrolet Buick GMC responded

Darian, thank you kindly for the great feedback you left on your time spent at the dealership! We take pride in our Customer Service and your great review reflects that! Thank you for the recommendation and five-star overall experience! We hope to see yo again soon.

September 12, 2018

Short and sweet Matt and Travis did everything they needed to do to get me in this cartravis worked his magic on getting me the best price and deal More

by SLACKDADDY8
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Travis Hanes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hector Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2018 -

Carl Black Chevrolet Buick GMC responded

We are happy to hear that you had a great experience at the dealership with Matt and Travis! Congrats on your purchase! If you ever need anything, please let us know. Take care!

September 11, 2018

Undeniably incredible customer service! From start to finish, we were well ppeased with our car buying experience. Great salesman with a calm dosposition and extremely knowledgeable. We di More

by BRIANTRACE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Louis Leon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : J.R. ...he was our salesmen., Kamau Wilson
Sep 12, 2018 -

Carl Black Chevrolet Buick GMC responded

Hi Brian! Thank you for taking the time to leave feedback with us! We are thrilled to hear that you had a positive car buying experience. We take pride in our Customer Service and your feedback really reflects that! If you ever need anything, let us know.

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