Carl Black Chevrolet Buick GMC

Bought a 2020 Chevy Traverse, Premier edition from the dealer. Overall buying experience was really good. Follow up for missing items/service REALLY BAD. My wife went to the dealership on 6/25/2020 to dealer. Overall buying experience was really good. Follow up for missing items/service REALLY BAD. My wife went to the dealership on 6/25/2020 to have 3 things looked at/serviced; The passenger side tail light has condensation; per the service manager the seal is leaking/broken – needs to be replaced The 2nd row sunroof shade does not latch; when the vehicle was manufactured the latch was not installed or was removed. The 3rd row floor mats do not fit in this vehicle. They appear to be made for another vehicle. – I asked to have this mailed to me as we live in Pinellas county, half way access the state. Received NO RESPONSE after both talking to JR who said he would call me back. Also emailed him two times. I called the service department Friday, 6/25/2020 to indicate that I didn’t want them to order the taillight parts or the roof shade clip/latch as we live on the other side of the state (as it was going to take about a week to get parts in), and if it’s a warranty claim, we can have the vehicle serviced in Clearwater. After calling back, I wanted to ask for part #’s so that when I called the dealership in Clearwater (AutoNation) I could provide them with part numbers and that way they wouldn’t need to diagnose the vehicle all over again and me have to make 2 trips for a practically brand new vehicle. I was told (by the service department at Carl Black) that she needed manager approval to release the part #’s to me. Really????! Come on man. This is really poor service. As if this was some top secret thing. I can find them online! At the very least, she could have/should have offered to call over to the dealership in Clearwater and provide that information to them so they could simply order the parts and make my trip to them once. I’ve bought many cars before and have lots of clients in the car industry. From GMs, to dealership owners, to service managers and sale a people. Never have I experienced such poor follow through. Adam McKay 727-686-2142 More

Jack was awesome and he was able to accommodate our needs. I was just helping mom chose her car and I ended buying one for myself. needs. I was just helping mom chose her car and I ended buying one for myself. More

Very happy with the service I was provided. Very happy with my new vehicle. They follow up and follow thru and I’m very pleased. Definitely a return customer over here. Josh and Leo are the best in their with my new vehicle. They follow up and follow thru and I’m very pleased. Definitely a return customer over here. Josh and Leo are the best in their field. More

Great Experience Had a great experience at Carl Black GMC. My sales guy was great and knowledgeable. I would definetly come to this location again! Thanks for the e Had a great experience at Carl Black GMC. My sales guy was great and knowledgeable. I would definetly come to this location again! Thanks for the experience. More

Wonderful! Everyone at this location was professional and really worked to get me into my first new car! I only had 1000 to put down a lower credit score and I w Everyone at this location was professional and really worked to get me into my first new car! I only had 1000 to put down a lower credit score and I work as a vet tech no finances were not high but the finance manager,Mr.Leon , and our consultant Jeffrey Johnson worked for 3-4 hr with the finance company but got me into my 2020 Spark the same day.I would highly recommend them! More

We had a great experience. Jeff did his absolute best to get us into a vehicle that we wanted! Everyone was very accommodating and friendly. get us into a vehicle that we wanted! Everyone was very accommodating and friendly. More

Carl Black is a great dealership!! Dwight, the sales rep, is a Rock Star!! He is very knowledgeable and works hard to make sure customers are happy. rep, is a Rock Star!! He is very knowledgeable and works hard to make sure customers are happy. More

Detail team could have done a better job. All past purchases have had a full tank of gas, this one was under half a tank. purchases have had a full tank of gas, this one was under half a tank. More

Len was awesome going overboard to help me with my new truck. Also everyone else at Carl black was very helpful . I highly recommend them to anyone looking for a new or used vehicle truck. Also everyone else at Carl black was very helpful . I highly recommend them to anyone looking for a new or used vehicle More

My husband & I purchased cars here & Raheim took care of the paperwork. He was so great going over the paperwork with us. He took his time answering all of our questions. He really cares. the paperwork. He was so great going over the paperwork with us. He took his time answering all of our questions. He really cares. More