Carl Black Roswell

Good Afternoon, The process was a few hours I had Good Afternoon, The process was a few hours I had already told them I was approved through my credit Union but I still was told to see if they cou Good Afternoon, The process was a few hours I had already told them I was approved through my credit Union but I still was told to see if they could get me a better deal even after the day before filling out the online application I had to fill it out again. I was not pleased with the extra $1600 that was added in fees and was told it was taken off yet when asked for the bill of sale saw that the price had been moved into the online price. Which I addressed. Once the price was negotiated to a better rate I asked if they could hold it for me being that I was headed to obtain the check and was told no it may or may not be here when you get back. And was told that I would need to put something down . Then after asking why they do not allow someone to take the car for a day like other dealerships he then had me sign a paper and I was able to take it. Also I noticed the car had a cracked fog light which they said they could not repair and a cracked windshield which they said they they could take care of by scheduling an appointment because the glass guy was not answering the phone. But I have yet to hear back from them. Overall the car is nice but I can’t say I was ecstatic with the service. I was not even provided a car fax or maintenance list. I know that buying a car is a process but all the run around and not being thorough is not acceptable. More

The staff of this dealership is top notch! Was on top of everything I wanted, ordered the truck and delivered way faster than expected! While other dealerships couldn't even get what I wanted in! Thank you everything I wanted, ordered the truck and delivered way faster than expected! While other dealerships couldn't even get what I wanted in! Thank you for everything, I will be back!! More

Excellent service. Was not rushed into making a decision. Sold me exactly what I was looking for. Top rated dealer and friendly staff. Would recommend to anyone decision. Sold me exactly what I was looking for. Top rated dealer and friendly staff. Would recommend to anyone More

At Carl Black, people were informative, but not pushy. They worked with our schedule and were very timely. We have used this dealership for years, but explored other products before deciding on our Buick They worked with our schedule and were very timely. We have used this dealership for years, but explored other products before deciding on our Buick. Overall, we had a great experience! We More

Horrible on paperwork extremely slow paying off car costing more interest and no response when asking why the car wasn’t paid off in a timely fashion costing more interest and no response when asking why the car wasn’t paid off in a timely fashion More

Lamont did a great job! The Yukon Denali is the nicest car I’ve ever owned. Very luxurious and fun ride! Thx Lamont! Well done! car I’ve ever owned. Very luxurious and fun ride! Thx Lamont! Well done! More

They are straight forward and they know their product. The sales process thru financial closing was simple and easy. They are sensitive to my buying objectives The sales process thru financial closing was simple and easy. They are sensitive to my buying objectives More

Very Proffessional at all levels!!! There was no pressure in choosing the vehicle we selected. The sales team asked questions and helped us find exactly what we were looking for. Highly recommend working wi in choosing the vehicle we selected. The sales team asked questions and helped us find exactly what we were looking for. Highly recommend working with Carl Black Dealership! More

Enjoyed the process and working with them as I built out my Denali truck. Steve Jarrett in parts that did my truck and made sure it was done correctly and in a timely fashion was great to work with. my Denali truck. Steve Jarrett in parts that did my truck and made sure it was done correctly and in a timely fashion was great to work with. More

Nice, courteous, helpfulness;Erick gave me a lot of Nice, courteous, helpfulness; Erick gave me a lot of financial advices to keep my car running forever. Victoria would do her best trying to squeeze Nice, courteous, helpfulness; Erick gave me a lot of financial advices to keep my car running forever. Victoria would do her best trying to squeeze me in for an appointment. More