Carl Burger Dodge Chrysler Jeep RAM World
La Mesa, CA
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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My previous review was more satisfactory however recent events have made me change my mind. The payoff of my trade in took them longer than 10 business days to complete which in turn required me to pay my events have made me change my mind. The payoff of my trade in took them longer than 10 business days to complete which in turn required me to pay my monthly loan amount. As a result the dealership's pay off was different (less) from the purchase amount I had with the dealership. In other words, the dealership owes me the money I paid for my old loan for a jeep no longer in my possession. I reached out to BOTH the sales manager and the finance person twice via email and have yet to get even a response of we will look into this, I'm totally being ignored; a total of 7 days of no responses). My next step is going to my bank, getting the pay off amount the dealership paid, taking my purchase contract in and asking in person for the difference and when I should expect this to be processed. Very bad business practice happening right now with ignoring two email in regards to monies being owned to a customer not being addressed. More
Well maintained dealership with enough people around to help with any process before or after buying a car. Normal process, but a bit more friendly than I have normally experienced. I’d buy here again. help with any process before or after buying a car. Normal process, but a bit more friendly than I have normally experienced. I’d buy here again. More
A little bit of a bumpy road which the dealership was able to correct to my full satisfaction. There were a couple of hiccups in the final purchase agreement price but they were willing to work with me able to correct to my full satisfaction. There were a couple of hiccups in the final purchase agreement price but they were willing to work with me until it was corrected. The jeep I ordered on 7/07 finally came in (2/19) yet when time to pick up it was not ready (was to be ready by 4:30 yet when I got there at 5:30 (2/20) it was still dirty and had not finished it's arrival at dealership process (blue grease pencil markings, some shipping stickers, etc); it was a rainy day so I was not expecting a detailed wash. Purchased/took possession and the next day they gave me a rental car while they did a deep detail and finalized the delivery process. All in all if I need to purchase another Jeep or a Dodge I will go back to Carl Burger Dodge Chrysler Jeep RAM World. More
Preston was f****** amazing! I was not confident walking in there. He made it happen , great customer service , friendly , didn’t pressure didn’t feel rushed worked with me in ma I was not confident walking in there. He made it happen , great customer service , friendly , didn’t pressure didn’t feel rushed worked with me in many ways to get it done. More
Gus was great support in closing the deal! ! Also, a shout out to David in Finance for having patience with the Lender. This is my second purchase, and first business vehicle with Carl Burge ! Also, a shout out to David in Finance for having patience with the Lender. This is my second purchase, and first business vehicle with Carl Burger. See you in two years. Thank you! RED-INC 619-748-8493 More
Wes and his team couldn't better. Made me feel right at home and I couldn't be happier with my purchase. Made me feel right at home and I couldn't be happier with my purchase. More
I’ve never had an interest in building a relationship with a dealer or a salesman before, but Brandon blew me away with his product knowledge. For the first time ever in the new car buying process, he wa with a dealer or a salesman before, but Brandon blew me away with his product knowledge. For the first time ever in the new car buying process, he was the first salesman that knew more than me! He was kind, and not high pressure to boot. I highly recommend Brandon and I will buy all of my new RAM vehicles from him. More
Very good customer service. Friendly and thorough. Followed up to make sure all was good with our new Grand Cherokee. Friendly and thorough. Followed up to make sure all was good with our new Grand Cherokee. More
Excellent service . . always about the customer first .. my third car with Carl burger .. I will always purchase there with Gary Theim . always about the customer first .. my third car with Carl burger .. I will always purchase there with Gary Theim More