Carl Burger Dodge Chrysler Jeep RAM World

I had a great experience at Carl Burger dealership from start to finish. The staff was professional, knowledgeable, and genuinely helpful without being pushy. They took the time to answer all my questions start to finish. The staff was professional, knowledgeable, and genuinely helpful without being pushy. They took the time to answer all my questions and made sure I felt comfortable throughout the entire process. The buying process was smooth, transparent, and efficient, which made a huge difference. I really appreciated their honesty and willingness to go the extra mile. Overall, I highly recommend Carl Burger dealership to anyone looking for a stress-free and positive car-buying experience. I would definitely return for future purchases. More

excellent and easy experience during what can feel like a difficult process with all of the staff i worked with. I couldn't have been happier with the team members and their assistance during this process difficult process with all of the staff i worked with. I couldn't have been happier with the team members and their assistance during this process More

1 star. Absolutely miserable experience with Carl Burger Jeep RAM, specifically with FRANCISCO DIMAS AND JESSE IN SALES. This dealership has some of the wors Absolutely miserable experience with Carl Burger Jeep RAM, specifically with FRANCISCO DIMAS AND JESSE IN SALES. This dealership has some of the worst customer service and sales attitude I’ve dealt with. Francisco Dimas and Jesse in sales were extremely smug, difficult to work with, and most importantly DISHONEST. This dealership will do the classic tactic of bait and switch on you, which they did to me. I made an offer on the car I was trying to purchase, a Fiat 500X that had been on their lot for over 100 days, and instead of negotiating professionally, I was met with rude, condescending responses, no meaningful counteroffer, and an overall attitude that made it seem like they were offended a customer would even try to discuss price. Then, they RAISED the price of the car by 4 THOUSAND DOLLARS. Seriously. And when I asked them about the price increase, I was given a bunch of excuses about market conditions, Blue Book values, and scarcity, all of which didn’t make any sense or were not true. The entire interaction felt slippery and arrogant. It did not feel like honest sales communication. It felt like talking to people who wanted to lecture me instead of sell a car. Just the whole tone from their staff was incredibly and unnecessarily dismissive and demeaning. Telling a customer “that price doesn’t get you this vehicle” and refusing to engage in a straightforward, respectful negotiation is not good customer service. You can decline an offer without talking down to people. Plenty of dealerships understand that. This one apparently does not. They even said they would accept my offer if I had a wholesaler dealer license but not if I was buying it in a retail transaction, which just shows that all these guys wanted to do was play games with me. Why would I need a dealer license for you to accept my offer? Just sell me the car. By the end of the exchange I was honestly blown away by how poor the customer service was. I was interested in buying the vehicle, but they made the process so unpleasant and combative that I walked away. Negotiating is a normal part of buying a car. Acting insulted that a customer made an offer is absurd. If you are firm on price, say that respectfully and move on. Do not talk down to people, RAISE the price by 4 thousand dollars and pretend that is professionalism. Their attitude alone was enough to make me never want to deal with them again. I would strongly recommend taking your business elsewhere, but if you do somehow find your way here, make sure to double check the numbers and STAY AWAY FROM AND DONT DEAL WITH FRANCISCO DIMAS OR JESSE IN SALES. More

Amazing as always! I love this dealership, they are there to sell a car but make sure you're happy on your way out the door. I love this dealership, they are there to sell a car but make sure you're happy on your way out the door. More

Great experience! We would return for another purchase in the future, everyone was wonderful to work with. We would return for another purchase in the future, everyone was wonderful to work with. More

Brandon was outstanding with his assistance with me for the car. He answered every question promptly and fully allowing me to make an informed decision. He also provided suggestions outside the box which a the car. He answered every question promptly and fully allowing me to make an informed decision. He also provided suggestions outside the box which also assisted me with the purchase. When I arrived at the dealership his customer service made the final purchase process seamless. Thankful that I got to work with Brandon More

Brandon greeted me with a huge smile and charismatic personality, showed me what I was looking for. He is super knowledgeable and absolute best to work with! Dealership is outstanding, smooth and easy, personality, showed me what I was looking for. He is super knowledgeable and absolute best to work with! Dealership is outstanding, smooth and easy, great finance Dept. guy Brian! Highly recommend dealership and go see Brandon, he'll get you into a car you LOVE with the most seamless transaction and professional customer service but also a lot of laughs along the way! More

Very poor communication from the service department. Calls were never returned, no updates were provided, and I only learned my vehicle was ready after contacting Dodge corporate. Extremely frustrating Calls were never returned, no updates were provided, and I only learned my vehicle was ready after contacting Dodge corporate. Extremely frustrating experience. More

They had great pricing and the buying experience was easy. Thank you for your help. easy. Thank you for your help. More

Preston is the best! We only buy vehicles from him! Our whole family has purchased vehicles from Preston and the Carl Burger family. A wonderful place to go when u need We only buy vehicles from him! Our whole family has purchased vehicles from Preston and the Carl Burger family. A wonderful place to go when u need a vehicle, new or used. More