Carlos Hernandez

Very satisfied with their customer service, they explained everything very well in detail, they answer all my doubts. I’m very happy with my new car!!

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"The service was amazing Carlos helped out a lot and..."

- djmoe334 Verified Customer

The service was amazing Carlos helped out a lot and timely I will send other people to come and do business with you all soon

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"Very dissatisfied with customer service between sales and..."

- David_flamand Verified Customer

Very dissatisfied with customer service between sales and service. Identified glovebox did not close during test drive (5 days before purchase). Have called numerous times but still no call back nor plan to resolve.

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"I am upset that you did not supply the car with two keys...."

- Erikmby Verified Customer

I am upset that you did not supply the car with two keys. I called service and it will cost me $300 with programming for a second key. I am guessing you could get one for a fraction of that. After spending $40,000 on the car i should not have to spend $300 immediately.

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"Bought a 2020 Ram 2500 and the TPMS sensor light went on..."

- Giovan Tarantino Verified Customer

Bought a 2020 Ram 2500 and the TPMS sensor light went on the next day. They had my tires set to 96psi and wanted to keep my truck for 3 days to change the sensor. Ended up driving to Anaheim to get the sensor because it was back ordered. After 4 days of back and forth with the dealership they finally changed it. They low balled me on my trade. Said they would only be able to sell it for $36,000 and they have it listed at $44,000. Typical salesman always trying to screw you somehow. I’m just the sucker that bought into it. This is my third truck bought from Carl Burger and it will be my last. Every truck bought there has been nothing but issues. Be warned.. don’t buy from them.

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The COVID experience has changed the way one shop for a vehicle. The bounce part was, you dont spend hours at the dealership, you just spend hours on the phone in the comfort of your home.

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"Sales team was knowledgeable and customer friendly. No..."

- gguysdesign Verified Customer

Sales team was knowledgeable and customer friendly. No pressure or phony sales pitches. They made the buying process extremely easy. I look forward to buying my next vehicle from them again.

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Buying a car is such a pain, but not this time. Both Carlos and Sonny were sensitive to our needs and wants. They were professional yet personable in insuring we had all the facts and information to make an informed decision. No pressure, no hype. Was one of the easiest transactions we experienced in car buying. My wife and I drove out feeling content and well cared for. Thank You.

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"Very pleasant, professional and accommodating to our..."

- deb.laxson63 Verified Customer

Very pleasant, professional and accommodating to our needs. This was a good experience even though we all had to deal with covid 19. The staff we professional and wore masks.

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"I had a wonderful experience purchasing my new vehicle...."

- recoher1984 Verified Customer

I had a wonderful experience purchasing my new vehicle. Carlos and Fernando are honest and straight foward sale persons. The process of owning a new vehicle can be very overwhelming but them two made it super easy and smooth. Thanks guys !!!!

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