Carl Burger Dodge Chrysler Jeep RAM World

Great experience. Jesse Garcia and Mike Kaziyev were very friendly, professional, and courteous. Jesse returned my phone calls or texts very quickly. Mike was very helpful by discussing the package warrantie friendly, professional, and courteous. Jesse returned my phone calls or texts very quickly. Mike was very helpful by discussing the package warranties. I believe I chose the right coverage for my 2019 Promaster City SLT. More

Great price on a fantastic vehicle. Fair honest and upfront. Easy to understand and seem to go the extra mile to make sure I was satisfied. Would recommend to a friend. upfront. Easy to understand and seem to go the extra mile to make sure I was satisfied. Would recommend to a friend. More

I had a pretty good experience here. I was able to test drive the exact cars I was looking for and the route let me get a really good feel for the cars. Jose was great to work with, very funny. Sonny was T drive the exact cars I was looking for and the route let me get a really good feel for the cars. Jose was great to work with, very funny. Sonny was THE BEST, no joke, super personable. He made the whole process feel easy and did a great job of making sure I understood what I was getting/what I needed. Thanks guys! I'm so happy with my new car! More

Sonny went the extra mile to ensure we were completely satisfied and then went one step better and made the deal even better after we were already completely satisfied. That level of effort and profession satisfied and then went one step better and made the deal even better after we were already completely satisfied. That level of effort and professionalism is not found often especially in the automotive sales industry. He had our best interest at heart. More

Carlos was great. He was very helpful and patient with us. He assisted us through the whole process and invested a lot of time in making sure our family was comfortable. He answered all our questions and us. He assisted us through the whole process and invested a lot of time in making sure our family was comfortable. He answered all our questions and made sure we understood everything. More

Mike is an unethical and incompetent manager Mike totally messed up our financing paperwork. If not for another finance associate catching Mike's egregious error, our car would have been register Mike totally messed up our financing paperwork. If not for another finance associate catching Mike's egregious error, our car would have been registered under the wrong names! Finance is probably the most important step in a car purchase; it is the final stop to establish all the legalities of ownership and cost. The ability to establish accurate names of the registered owners is a very basic and reasonable expectation of the finance staff. An error surrounding the most basic aspect of finance such as this might be excusable if caused by someone new to the position. Mike is a manager and has been in his position for over ten years, which makes such a rookie mistake completely unacceptable and inexcusable. Moreover, when I pointed out to Mike that he messed up our paperwork, he threw an ostensible "they" under the bus by saying, "I didn't do it, they did it." When asked who "they" were, he referred to his own sales department. Adding insult to injury, he also tried to blame US, the customers, for not catching the mistake MIKE made in HIS job. First of all, Mike is a manager of finance, so he should be completely owning anything that happens in his department (good or bad). Second, that he would not only shirk responsibility but then blame his own sales department for his own error and oversight is unprofessional and shows a tremendous lack of ethics and common decency. Third, that he blamed the customer for an error in the paperwork for which HE is responsible for generating further demonstrates his lack of ethics and decency. We have purchased a new car every year for the last three years from Carl Burger, but no more. Mike has cost Carl Burger a former life-long customer. Since Carl Burger has placed an unethical narcissist like Mike in such an important position, we will never return to this dealership. Such inappropriate staffing is reflective of the tone at the top in a company, and as such, we will find another dealership to support. More

My experience far exceeds any expectations; The level of customer service and knowledge from Brian, Jack and Sonny tells me that they have experience and take pride in professionalism. Feeling like part of customer service and knowledge from Brian, Jack and Sonny tells me that they have experience and take pride in professionalism. Feeling like part of the Carl Burger Family now that we made our first 4x4 purchase, it was super easy, and the Fella's made it too fun to shop. Sonny in Finance, I would give him 10 stars if possible he is so delightful, I can't wait to buy our Jeep next. I highly recommend that if you want a vehicle Carl Burger Dodge will make it happen. See Brian or Jack for your next ride home.. More

Not very happy about my experience. Never purchased a new vehicle and was told we don’t give a full tank of gas. Truck was delivered with a deep scratch but we never even did a walk around. Truck was suppose vehicle and was told we don’t give a full tank of gas. Truck was delivered with a deep scratch but we never even did a walk around. Truck was supposed to come with a tonneau cover but if I hadn’t pointed it out, I probably would be out $. More

unable to repair my jeep. Told me to take it somewhere else, After 3 visits, hundreds in repairs and parts replaced. they just gave up. I am out of pocket over $ 500 in repairs it didn't need, not to mention dir After 3 visits, hundreds in repairs and parts replaced. they just gave up. I am out of pocket over $ 500 in repairs it didn't need, not to mention dirty fingerprints all over my white car, and they used my full tank of gas and returned it to me bone dry. Don't waste your time at this shade tree shop, More

Carlos was friendly, very helpful and easy to talk to. He made the buying process very pleasant and I would recommend Carl Burger Dodge to any of my friends. I am so happy with my purchase and am even more e made the buying process very pleasant and I would recommend Carl Burger Dodge to any of my friends. I am so happy with my purchase and am even more excited about the deal they gave me ❤️ More