David Flores

Brandon is very pleasant. He is informative and easy to work with. So very helpful without being pushy. Made buying another car less stressful,. He is informative and easy to work with. So very helpful without being pushy. Made buying another car less stressful,. More

by mollyblaydes Verified Customer Verified Customer

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Professionalism and customer service. You will not feel as though the sale is the bottom line when you shop for a vehicle at this dealership. Salespeople want to make sure you’re getting You will not feel as though the sale is the bottom line when you shop for a vehicle at this dealership. Salespeople want to make sure you’re getting the car you truly want. More

by Mike A Verified Customer Verified Customer

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As a follow up to my review on May 31st, after posting the negative review of my experience, the dealership stopped all correspondence. I attempted to contact then about several issues but no one would the negative review of my experience, the dealership stopped all correspondence. I attempted to contact then about several issues but no one would respond, the salesman, finance man even the sales manager and the dealer general manager. They all just washed their hands of the whole thing. The dealer wound up being so petty about it that they never even sent the paperwork in to Chrysler regarding the 3 oil changes they promised. They never even tried to address the issues or resolve them. I decided to drop the extended warrantee after learning I could buy the exact same policy for less than half the price and it would be thru Chrysler, not the outside insurer they placed it with. I could not get the dealer to respond so the insurer had to step in to get them to final the paperwork. I'm sure if the owners of the dealership knew about these type of situations they would deal with them differently, the big problem is you can't find them to contact them. More

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Everybody at dodge is great, Hilario was very welcoming and knowledgeable on all the cars. and knowledgeable on all the cars. More

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We've been looking at a lot of different large SUV's and Sam our sales person was really patient and helpful. Each time we came back he met us and answered all our questions. When we came in to purchase o Sam our sales person was really patient and helpful. Each time we came back he met us and answered all our questions. When we came in to purchase our Wagoneer Preston helped us and he and the entire team was fun and easy to work with. I would definitely recommend this dealership and their sales team. More

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Sales rep Gibson was really nice & helped us out as soon as he seen us! Clean environment is a plus. Everyone was respectful & answered all the questions we had. :) I would recommend 100% as he seen us! Clean environment is a plus. Everyone was respectful & answered all the questions we had. :) I would recommend 100% More

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I bought a car through Mr. Gibson out of state. Once he secured the deal Mr. Gibson no longer felt like it was his job to help us out of at least answer our calls. Also he was Gibson out of state. Once he secured the deal Mr. Gibson no longer felt like it was his job to help us out of at least answer our calls. Also he was told 3 days ahead of time that the car was going to be picked up soon and had that time to get it cleaned however when the truck arrived not only did he blow us off but he made sure the car was NOT cleaned. When we called to attempt to get a simple copy of the contract he provided very uncertain noncommittal responses clearly not caring that the customer could not drive the vehicle without the paperwork necessary to register. Do not recommend this dealer. More

by Charlie Verified Customer Verified Customer

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Excellent is my first impression. The dealership is organized, clean and efficient and the staff incredibly knowledgeable. We are very happy with our purchase. The dealership is organized, clean and efficient and the staff incredibly knowledgeable. We are very happy with our purchase. More

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I don't like writing reviews but I do not like businesses that are down right shady and do not have any effort at customer service. Zero stars. Brought my car in Oct 2021 for a warranty replacement of my rad that are down right shady and do not have any effort at customer service. Zero stars. Brought my car in Oct 2021 for a warranty replacement of my radio. Everything was approved and I was told it would be a couple weeks before the radio would come in, once it came in I would get a call and would schedule the appointment for installation. After not hearing back for 1 month I called in to check on it with no response, after several attempts and a few weeks with the same outcome I finally went down to the dealership and found out my service writer quit and my radio did indeed come in but was sent back and I was not contacted. From there I was promised a full detail for the inconvenience and they would order the radio asap. At this point we are in late December. January, February, March and finally on April 8th I got the call that my radio had come in after calling in ever single week with ZERO calls back with the exception for 2 times all through those 4 months and made an appointment for installation. Dropped off my car the night before April 14th so there would be no complications on the day of service. About 25 mins after dropping my car off I get told I need to put down $1,000 due to many radios being sent back. WHAT!?!! I don't have $1000 for you to hold on to! Hence the warranty. After speaking with the service assistant manager and service director they told me they could not waive it. Mind you this is an approved warranty exchange. Got a call that morning as well stating they tried contacting my wife multiple times because we missed our appointment....THE CAR WAS THERE!!! Went and picked my car during my lunch hour. How shady can you be!???? Shame on the managers and owners of this establishment for this extremely poor service and customer care. I called customer care yesterday and they could not help because it is a warranty item and they do not work with the warranty company. They said essentially the dealerships can make up rules/pricing whenever and however they want. More

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I have purchased many vehicles before , but my experience at Carl burger was by far the best one !!!!! Sonny was beyond amazing and took his time to make me feel like I was his only client … he was so attent at Carl burger was by far the best one !!!!! Sonny was beyond amazing and took his time to make me feel like I was his only client … he was so attentive and he helped me every single step of the way from making the switch to Jeep Grand Cherokee! He was so patient with me every single step of the way from selling my car to getting financed for the new one ! I honestly never received such great amazing customer service as I did with sonny ! Usually there’s the people that hate their job and you can just tell which makes it an unpleasant experience… or there’s the ones like sonny that go above and beyond for his customers ! Seriously don’t waste your time at other dealerships that will most likely rip you off and treat you like a number !!! Go to sonny at Carl burger !!! Thank You sonny I love my new car More

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