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Castle Chevrolet North - Service Center

Elk Grove Village, IL

4.2
138 Reviews

138 Reviews of Castle Chevrolet North - Service Center

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September 03, 2019

A Great Service Experience I was notified by phone I needed an oil change. I really appreciated the call and the help setting up a service appointment. I talked to a very nice More

by YMC.123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John
Sep 03, 2019 -

Castle Chevrolet North responded

Thanks for the outstanding 5-star review!

August 26, 2019

Prompt Service Service was prompt, only 1-1/2 hours from the start/driving-in-the-door to finish/driving-off (oil change, tire rotation & complete maintenance inspec More

by Fly109$
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Cullen
Aug 26, 2019 -

Castle Chevrolet North responded

Thank you so much for your kind words about John and our entire service team and for taking the time to leave us such a kind and thoughtful review!

August 26, 2019

Had a problem with the check engine light My last visit was to get the check engine light looked at. I had brought the car in two weeks ago and find problem was not fully fixed. But each tim More

by JASBAY88
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Damian Dus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 15, 2019 -

Castle Chevrolet North responded

Thank you for leaving your honest yet positive review! We are delighted to hear that both Zach & Mark were able to provide you with a great experience. Come visit us again soon, until then have a great day!

August 26, 2019

Quality Service with a Smile I brought my car in for an oil change . The technician was friendly and the service only took about an hour. They also rotated my tires and washed t More

by MAJ60056
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
N/A
Aug 27, 2019 -

Castle Chevrolet North responded

We truly appreciate you taking the time to leave us this outstanding feedback and we'd like to thank you for your kind words about our team. We are grateful for your business and we hope to see you again soon!

August 23, 2019

Very professional minor items needed looking at, took care of it immediately. Asked if I was having any other issues, I said no. They told me about my next schedule vi More

by brickie81
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fabian Guercio
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Grzywa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Martino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Guy McMillan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Pirozzoli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Norma Vargas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pat O'Brien
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Hoch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zack Mulso
Oct 15, 2019 -

Castle Chevrolet North responded

Thank you for leaving us a 5-star review! We appreciate your business with us and are looking forward to your next visit!

August 12, 2019

great service Zach and Julio went out of their way to take care of our car. The people took care of what needed to be done and a car wash to add. More

by DCRIVELLONE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fabian Guercio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : See above
Aug 13, 2019 -

Castle Chevrolet North responded

Thank you for taking the time to leave us a positive 5-star review! Zach and Julio will be thrilled to hear your kind words. We look forward to hearing from you in the future!

July 31, 2019

The worst ever!!!! I,ve always taken both our Chevy's to this location for oil changes til this last visit where the mechanic damaged my car and management did nothing t More

by AROSA0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
your worst service rep... Meghan Useless
July 30, 2019

Oil change went quick I was able to get a fast and Courteous visit on Saturday so Kudos to all involved and thank you! Thanks again for having Saturday hours! More

by JOEJROCK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Megan
Aug 02, 2019 -

Castle Chevrolet North responded

Joe, thank you for coming to see us on your weekend. It was our pleasure to be able to service you, and we look forward to your next visit with us!

July 22, 2019

Meagan is great! Megan in customer service is very pleasant to work with. Service is done very quick and efficient. Thank you for the great service overall, sales and More

by MAYRA.RODRIGUEZ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Meagan
Jul 25, 2019 -

Castle Chevrolet North responded

Hi Mayra, Thank you for your recent review regarding your experience during your last service. We are pleased that Megan and our service team were able to quickly assist you, along with our entire team. If we can be of further assistance, please let us know.

July 16, 2019

Great Experience at Castle Chevrolet John Cullin is wonderful, kind, knowledgeable, and honest. I know when dealing with John my car is in good hands & everything will be perfect. The mec More

by MARIEWILLER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Guy McMillan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Cullin
Jul 25, 2019 -

Castle Chevrolet North responded

Hi MarieWiller, We appreciate your business and recent review. It is so great to read that John took care of you and your vehicle from start to finish. Time is valuable and when we have a customer who has a great experience thanks to our staff, we know we are doing our best. Please let us know if you have any further questions and we look forward to seeing you again.