Castle Mitsubishi Portage

Richard was great very knowledgeable and knew his stuff he made it easy as can be I would definitely recommend him,the staff there is great as well. he made it easy as can be I would definitely recommend him,the staff there is great as well. More

12/11/2018 bought the Mitsubishi Eclipse Crossover. Staff and deal was excellent. My recent oil change in June 2020 at the new location, SUBARU, in Portage, IN was not very professional. When I turn Staff and deal was excellent. My recent oil change in June 2020 at the new location, SUBARU, in Portage, IN was not very professional. When I turned my vehicle over to Service Staff, Mario, I told him the vehicle had just been detailed and not to wash it. Oil service was done quickly and drove home, about 1 mile, and noticed oil on my driver's side door handle and on lower panel. I then checked underhood and oil had been dribbled on the plastic engine cover, radiator cover and around oil fill spout. Sure, it wiped off, but returning it like that makes you wonder about receiving quality service. The real downside was receiving email to comment on services. I did write about oil mess and indicated how I was wearing gloves due to the covid19 virus that kept me from noticing right away. I received a response on a Management team member would contact me within 24 hours. I waited 48 hours and emailed about no contact and was assured I would be contacted and days later no calls. I certainly don't wish for any punitive actions for anyone. Just they remember those who come in contact are the Ambassadors and those working in service dept. are staff who support the business and can cause loss of business for the Castle franchise. In my emails did ask for 6 oil plug crush washers for $1.50 each, regular price is $2.50, as a token of apology. Nothing responded to date. Positive note is the new dealership is very clean and staff has always been nice. I still recommend this dealership, but needs to get service staff to exercise better cleanliness on customers vehicles. Good example I went to pickup my vehicle and the vehicle was outside in the rain with drivers window left open, whoops! As a customer I expect better care of my vehicle while in the care of the dealership. More

Warranty work and Oil leak repair I had my 2015 Forester in for warranty work on the rear coil springs, and to check for an engine oil leak. The warranty work on the spring was comple I had my 2015 Forester in for warranty work on the rear coil springs, and to check for an engine oil leak. The warranty work on the spring was completed in a timely manner. The engine oil leak would take more time to repair. I was given a loaner car to use until my car was completed. Service Consultant Juan Torres was very friendly and helpful in getting everything I needed to make my visit a pleasant one. I have 2 Foresters a 2015 and 2016 which have both been serviced at Castle and I have never had a problem with and of the service work preformed. More

Happy This was my first time at the new dealership. Beautiful building inside and out. Whenever I come for service, everything goes as scheduled. When This was my first time at the new dealership. Beautiful building inside and out. Whenever I come for service, everything goes as scheduled. When they tell you a time, it is done by that time. Very responsible people. Steve, Cameron N. and Bonnie helped me this time. Great employees More

Service performance I had my first service experience with Castle on my new Outback. Castle picked up the car from my home in Beverly Shores and returned it 3 hours later I had my first service experience with Castle on my new Outback. Castle picked up the car from my home in Beverly Shores and returned it 3 hours later in pristine condition. Everything was done as planned and I did not have to worry about the coronavirus! Thanks. More

Always a pleasant experience My 2018 Impreza Sport is my second Subaru from what is now Castle. My salesman is Mark Sattler, and he and I have had a good relationship over the yea My 2018 Impreza Sport is my second Subaru from what is now Castle. My salesman is Mark Sattler, and he and I have had a good relationship over the years. Steve, the service manager, has always been friendly and very helpful and I've never had problems that he hasn't been able to sort out. I originally changed to Castle (as it's now known) for my second Impreza because I didn't like the changes at my original dealer, and because they were part of the Costco plan. It has worked out very well for me. More

1st Service at Castle’s New Location This week I had my Subaru Forester serviced at Castle’s new location (former site of Harbor Buick-GMC). The building is beautiful and clean. They we This week I had my Subaru Forester serviced at Castle’s new location (former site of Harbor Buick-GMC). The building is beautiful and clean. They were adhering to the social distancing rules at the service advisors desk and the customer waiting room is large enough that you did not need to sit close to anyone while waiting. Everyone was pleasant and all service was performed as expected. One of the things I always enjoy is the complimentary free car wash. More

Buying our car at Castle was a pleasant experiance. The salesman was very helpful towards are interest and needs. And with our first trip to the service dept, it left us with a feeling of confidence in the salesman was very helpful towards are interest and needs. And with our first trip to the service dept, it left us with a feeling of confidence in their team. More

worked with Ricky on a ram 3500 truck I purchased and he made it extremely easy to make shure I got everything I needed and happy through the whole process. I would deffinatly buy from him again. made it extremely easy to make shure I got everything I needed and happy through the whole process. I would deffinatly buy from him again. More