Certified Benz & Beemer

I hate leaving 1 Stars on companies, but this was well earned. This was a remote purchase. Transaction started off great, quick follow up, said all the right things. Seemed like a high end dealership. Ar earned. This was a remote purchase. Transaction started off great, quick follow up, said all the right things. Seemed like a high end dealership. Around the point of wiring the deposit, communication breakdowns started to become common - not a super big deal knowing we have several departments (sales, financing, transport) to work through, but the front end systems were so good, it was like I was working with a different company all of the sudden. At the last minute before the vehicle was shipped, they did a last minute disclosure that the windshield had a crack in it - annoying, but whatever, I will just deal with it. When the vehicle arrived, it had an unaccounted 40 miles on it - another annoyance, but no exterior damage or check engine lights, so I will just deal with this as well. Upon further inspection, the vehicle was missing an optional piece of equipment and the center console has a combination lock which makes it inaccessible to me. More annoyances, but I can somewhat understand how these items could have been missed, but it showed that they are not too tight on the details. Up to this point, I would have still given them a 5 star on the transaction - buying remote, things are not likely to go perfect - I have experience in this and was prepared for that. It has been the horrific customer experience and the blatant lack of follow up regarding the issues with manager David James. As of this review, I have been trying to get both the missing equipment and the combination, for over a month. The dealer ended up getting their hands on the missing equipment, and instead of simply putting a UPS label on it, they gave it to "some guy" to deliver it. I now have an email chain of over 20 emails on how the guy's truck broke down, or it will be delivered tomorrow, or the day after next blow off - still not delivery. It just feels like plain fraud at this point. The main disappointment here is, they have not one time been proactive in getting me any information. I have to constantly follow up to get any type of info. This was where I was getting frustrated with my original sales person Michael, then only to get handed off to a manger that could care even less. All I did in this situation is pay 30% over sticker for a vehicle - I did not haggle, or try to get anything thrown in. It is a special vehicle that I just wanted and they have absolutely ruined this experience for me. I was very clear with David where my frustrations were and he chose to only add fuel to the fire. Lesson learned with this dealer. More

I purchased out of state. Transaction was smooth and very easy to deal with, car was delivered promptly and in perfect condition as described. Highly recommended and James V Transaction was smooth and very easy to deal with, car was delivered promptly and in perfect condition as described. Highly recommended and James Viator was great and made everything effortless. More

Very easy sales process and James Viator has a high level of professionalism which I really appreciated. The showroom has some incredible inventory and seems like all vehicles are serviced with care before b of professionalism which I really appreciated. The showroom has some incredible inventory and seems like all vehicles are serviced with care before being sold. James was helpful and immediately got our Mercedes detailed after he saw that it wasn’t up to standard on the test drive, he also helped out with a small tear in the drivers side pillar which was fixed very quickly. Ended up leaving with a beautiful Mercedes. Would definitely buy here again More

I thought the dealership had a great selection of cars at reasonable prices. The staff was very friendly and eager to help. reasonable prices. The staff was very friendly and eager to help. More

Nice introduction to vehicle with information packet and video. Very clean and professional office and staff. They had two dealerships in close proximity so caused some minor confusion on which to go to. video. Very clean and professional office and staff. They had two dealerships in close proximity so caused some minor confusion on which to go to. More

Very professional and smooth buying process! Would highly recommend. The staff goes above and beyond other dealers ! Would highly recommend. The staff goes above and beyond other dealers ! More

All agents are nice and patient. A great car buying experience. Andy is a good salesman indeed. A great car buying experience. Andy is a good salesman indeed. More

CBB has the absolutely best selection of cars offered anywhere! Whether it's an Exotic, Luxury high end model, or quality pre-owned, CBB is the place to go. Personable Sales/Service advisers make for anywhere! Whether it's an Exotic, Luxury high end model, or quality pre-owned, CBB is the place to go. Personable Sales/Service advisers make for a comfortable experience when dealing with them. While visiting this beautiful dealership, if the Owner, Jack Schneider is available, ask to meet him and see why this dealership is so professional and caring. More

Everyone professional, friendly, and answered any questions I had about vehicle. Manuel Pay an was very fast at getting me return pictures and questions I had about the the vehicle which was awesom questions I had about vehicle. Manuel Pay an was very fast at getting me return pictures and questions I had about the the vehicle which was awesome due to living 125 miles away. Manuel was very professional and helpful and had knowledge of the vehicle I was looking at and did purchase. More

Very professional! Extremely helpful and amazing communication with their customers. Made the out of state car buying experience very smoothe and painless. Daniel Quint Extremely helpful and amazing communication with their customers. Made the out of state car buying experience very smoothe and painless. Daniel Quintana and Carlos Gerpe were amazing to work with. More