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Certified Benz and Beemer - Service Center

5.0

413 Lifetime Service Reviews

6725 E McDowell Rd, Scottsdale, Arizona 85257

413 Reviews of Certified Benz and Beemer - Service Center

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January 20, 2018

"Service and body damage repair"

- Insurancechick

Although the repair took longer than I expected, the results look amazing. Collin was accommodating. BMW N. Scottsdale is MUCH closer to me but the results and cost make me want to make the drive (for service) again in the future.

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Quality of Work
Friendliness
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Callin Moore
4.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jan 20, 2018 -

Certified Benz and Beemer responded

Dear Insurancechick: We are so glad that you appreciated our affordable prices and that it was worth your time and effort to come to CBB for your recent service and body damage repair. Thank you for choosing CBB and please let us know when CBB can assist you again.

January 18, 2018

"Great service, no problem with my extended Warranty"

- jimr

Michael Miller was my service rep. He did a great job. Always kept me advised. He had a good loaner for me. The problems with the car were fixed and the car was ready when promised. Best news of all was my extended warranty covered everything. I'll be back!

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Customer Service
Quality of Work
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Recommend Dealer
Yes
Employees Worked With
Mike Miller
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jan 19, 2018 -

Certified Benz and Beemer responded

Dear jimr: We do strive to provide our customers with outstanding service and appreciate your kind words regarding Michael Miller in that regard. We are delighted to hear that your recent work was covered by your extended warranty. Thanks for your continued business and we sincerely look forward to your return visit.

January 17, 2018

"Excellent work all around "

- Ta7200

Experience was smooth and timely. Collin in the service department did a great job and made it very easy to understand the issues and what needed to be done. All was done quickly and fair. Great dealership. Keep up the good work!

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Callin Moore
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jan 19, 2018 -

Certified Benz and Beemer responded

Dear Ta7200: We really appreciate that you took the time to share your feedback regarding Collin's excellent customer service and how smooth and timely the work was performed for you by CBB's Service Department. Thanks for choosing to use CBB and please let us know when we can assist you again.

January 12, 2018

"Jake's BMW repair"

- Chrisnors

Collin was very helpful with the repair on our car. He was easy to get a hold of and answered all of our questions. He kept us updated on the progress of the repair. I would recommend working with Collin.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Callin Moore
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jan 17, 2018 -

Certified Benz and Beemer responded

Dear Chrisnors: We really appreciate you taking the time to share your feedback regarding Collin's helpful customer service with us. Thanks for choosing CBB for your maintenance needs and please let us know when we can be of assistance to you again.

January 10, 2018

"Professional, Courteous and Prompt, well Done!"

- cbrechler

Servicing my auto felt like Michael's only obligation. He was on top of it at every turn and made me feel welcome and cared for at every turn. I will return with my other vehicles for maintenance!

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Customer Service
Quality of Work
Friendliness
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Mike Miller
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jan 13, 2018 -

Certified Benz and Beemer responded

Dear cbrechler: We strive to provide our customers with outstanding customer service and appreciate your kind words concerning Michael's efforts. We are thankful that you selected CBB and look forward to helping you with your future maintenance needs.

January 08, 2018

" Above and beyond "

- Warranty1

The service team always goes out of their way to be sure that the service experience is as painless as possible. Michael Miller goes above and beyond to keep me posted on the status of the repairs - he is professional and friendly.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Mike Miller
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Tyson Muse
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jan 08, 2018 -

Certified Benz and Beemer responded

Dear Warranty1: Our top priority is customer satisfaction and your wonderful feedback regarding the efforts of Michael Miller and the CBB Service team reaffirm our efforts at providing our customers with excellent service. Thanks for choosing CBB and we look forward to helping you again in the future.

January 06, 2018

"Service "

- Bob

I had an oil change today. Went well and FAST!! Kodos to Mike and the mechanics (only a few will get that one) 🎼 I see no reason to go anywhere else. Thanks Mike!!!

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Customer Service
Quality of Work
Friendliness
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Mike Miller
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jan 07, 2018 -

Certified Benz and Beemer responded

Dear Bob: Thanks so much for the Five Star review! We appreciate the compliments on the customer service of Mike (and the Mechanics---yes, we do get that and you get credit for being the first to note it too!) We are grateful for your business and do hope to see you again.

January 06, 2018

"Professionalism and no pressure "

- Kat6496

When I bought vehicle #2 from CNN, I got 2 services, detail and rental. According to Danny, I could have one not used from the first lemon Mercedes I bought, but was told that I only have 2 instead of that other one to make 3. Regardless, I requested an appointment online, which was nice, but it isn't really an appointment system, just a contact form requesting someone to call for scheduling. I also put my number in there, but people keep calling my husband. Ok, whatever. Michael called and we set up a convenient appointment. I was glad for early times, so that I could beat traffic, being that I'm about 35 miles away. Michael helped me right away, and gave me a loaner. I was bummed that it was dirty and had no gas in it, but beggars can't be choosers. All that aside, my service and communication from Michael was top notch. He made suggestions, gave me quotes, and never once used high pressure sales tactics. He was honest about urgency, or lack thereof for each item on the list. My car was done in the estimated time frame, and checking out via text with Michael was super convenient. My detail was great, as well as the service. I appreciate a great, hassle-free visit.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Mike Miller
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jan 07, 2018 -

Certified Benz and Beemer responded

Dear Kat6496: We are so happy to hear about your great, hassle-free visit working with Michael during your recent service visit. We appreciate your comments regarding the condition of the loaner car you received will be documented and shared with our management team. Thank you for your business and we would look forward to the opportunity to provide you with an even better experience in the future.

January 05, 2018

"Great service department."

- JDMB

From small repairs to major service, the CBB people take care of business, and I always feel that they treat my vehicle like it was their own.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Mike Miller
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jan 05, 2018 -

Certified Benz and Beemer responded

Dear JDMB: We really appreciate you taking the time to let our customers know about the excellent quality of service from CBB's Service Department. We are so happy to hear that you feel like they treat your vehicle as if it was their own. Please let us know when CBB can be of assistance to you again in the future.

December 31, 2017

"Great Service "

- tvinh123

Thank you for the great service on my BMW. Appreciate the loaner and all work was completed as expected. Collin was great at keeping me informed also. Nice job.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Callin Moore
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jan 01, 2018 -

Certified Benz and Beemer responded

Dear tvinh123: We really appreciate that you took the time to share your great feedback with us. Thanks for sharing that Colling and the CBB Service Dept did a nice job on the work and keeping you informed as well. CBB is grateful for your business and looks forward to the next opportunity to assist you.

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