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Certified Benz and Beemer - Service Center

4.9

745 Lifetime Service Reviews

6725 E McDowell Rd, Scottsdale, Arizona 85257

745 Reviews of Certified Benz and Beemer - Service Center

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December 11, 2018

"Excellent customer service!"

- Michelle

Excellent customer service as always! Mike in the service department is the best....personable, knowledgeable, and my car is done on time EVERY time! Won’t take my BMW anywhere else, highly recommend!!

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Recommend Dealer
Yes
Employees Worked With
Mike Miller
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
December 11, 2018

"Regular Service Maintenance on my MB SLK 350"

- A Happy Benz & Beemer Owner

This was my first experience getting my car serviced at CBB. They were recommended by a friend. I appreciated all the comforts of their waiting room. All the people were very nice, including my Service Advisor Collin. While it took about 45 minutes longer than they said, the cost was about 1/2 of what I was quoted at Schumacher in Scottsdale. I will definitely be back!

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Recommend Dealer
Yes
Employees Worked With
Collin Moore
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
December 06, 2018

"Amazing Group"

- AZBenz

Brought my car in after hitting a monster pothole. Service staff was great. They gave me a detailed list of the the issues, cost, and were willing to work with me on budgeting to get the work complete. Highly recommend

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Quality of Work
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Mike Miller
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Dec 09, 2018 -

Certified Benz and Beemer responded

Dear AZBenz: Thanks so much for your feedback. We are delighted that you thought that the Service staff was great and so helpful. We are so grateful for your business and your recommendation of CBB to others. Happy Holidays!

December 06, 2018

"The greatest"

- OskeetskeetM3

Service is real fast and easy. You just drop the car off and go inside, you can sit there or just walk around and look at vehicles. Best dealership I’ve gone to!

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Customer Service
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Recommend Dealer
Yes
Employees Worked With
Craig Haugan
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Collin Moore
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Dec 09, 2018 -

Certified Benz and Beemer responded

Dear OskeetskeetM3: We really appreciate that you took the time to share your fast and easy experience with our Service Department. Thanks for choosing CBB and let us know when we can provide you with another 5 Star experience in the future. Happy Holidays!

December 06, 2018

"Michael Service Dept"

- Len 23

Micheal in service was very professional and courteous . He knows how to take care of Business. Was able to get me in and out and take care of me with a loaner car with no issues. We bought our Range Rover just about 1yr ago and Danny our salesman was the best! Very helpful and made the process very smooth.

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Recommend Dealer
Yes
Employees Worked With
Danny Quintana
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Mike Miller
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Dec 09, 2018 -

Certified Benz and Beemer responded

Dear Len: Thanks so much for taking the time to share your compliments of Michael's excellent customer service. We really appreciate your continued patronage. We hope you continue to enjoy your Range Rover and please let us know if there is anything we can do for you. Happy Holidays!

December 05, 2018

"Service "

- Customer

This was a great experience! I would highly recommend. Mike was amazing to work with and made everything easy. I would definitely use them again.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Mike Miller
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Dec 06, 2018 -

Certified Benz and Beemer responded

Dear Customer: Thanks so much for the Five Star review! We are delighted to hear that Mike was amazing to work with. We are grateful for your business and your kind words. Please let us know when we can assist you again. Happy Holidays!

December 03, 2018

"BEST SERVICE ADVISOR IN AZ"

- MWKPHX

Michael Miller is always a person that shows the true meaning of Commitment to Excellence?? He will fully review and explain your service appointment. He will advise any needed or required service. He will inform you of services that are available but will not have you do them until they are necessary. Pricing and timing of service is always spot on and perfect. When I pick up my car it is always showroom ready clean and looking like a new car. I always enjoy to come here and always leave happy ??😊 Thank You Michael for making me feel an important part of the CBB Family. Michael Kastner

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Customer Service
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Recommend Dealer
Yes
Employees Worked With
Mike Miller
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Mark Dememdoza
Dec 04, 2018 -

Certified Benz and Beemer responded

Dear Michael: Wow! Thank you for your business and your wonderful review. We really appreciate that you took the time to compliment Michael Miller's commitment to excellence. We will be sure to share your awesome comments with him. We do agree that Michael is a tremendous asset to our Service Department and we are grateful that he is an important part of the CBB Family, Please let us know when Michael and CBB can be of assistance to you again in the future. Happy Holidays!

December 03, 2018

"Top Notch Customer Service "

- DMBENZ

Andy Manahl and Collin Moore really took care of me this past weekend! I had a couple of concerns and things going on with the vehicle as well as a couple service and emissions problems, however, CBB really stepped up. Communication is direct and responsive and they really care about making sure that you are a satisfied customer. Peter is the sales manager and he was great as well! Overall CBB has provided great service and i will be coming back again for service and hopefully for future vehicles to come! Thanks for the professionalism!

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Recommend Dealer
Yes
Employees Worked With
Andy Manahl
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Collin Moore
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Dec 04, 2018 -

Certified Benz and Beemer responded

Dear DMBenz: You are very welcome and thank you for sharing your feedback with us. It's great to hear that Andy, Collin and Peter were all so helpful with your recent purchase and follow-up. We are very grateful for your business and look forward to being there for you in the future, whether for service or when you are back in the market for your next vehicle. Happy Holidays!

November 30, 2018

"Service for my Mercedes"

- Digan Tanada

My engine was running rough. Brought it in. Found out it needed a fuel pump. Mark got it covered by my service contract. Great service.

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Customer Service
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Recommend Dealer
Yes
Employees Worked With
Mark Demendoza
Nov 30, 2018 -

Certified Benz and Beemer responded

Dear Digan: Thanks for the Five Star review! We are glad that Mark was able to assist you with the service you needed on your Mercedes. We appreciate your business and look forward to being there for you in the future.

November 29, 2018

"Service related"

- Desiree

Came in for a oil change. Needed a cv boot. Mark was really good at getting the work done. Getting a car for me and letting me pick it up later. Thanks

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Customer Service
Quality of Work
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Recommend Dealer
Yes
Employees Worked With
Mark Demendoza
Nov 30, 2018 -

Certified Benz and Beemer responded

Dear Desiree: You are very welcome and thank you for letting us know that Mark was so helpful with your recent visit to our Service Department. We sincerely appreciate your business and look forward to helping you again in the future.

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