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Certified Benz and Beemer - Service Center

4.9

371 Lifetime Service Reviews

6725 E McDowell Rd, Scottsdale, Arizona 85257

371 Reviews of Certified Benz and Beemer - Service Center

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October 17, 2017

"Great auto service experience "

- jaytee’s benz

Bryan Sullivan was my service rep. He was so nice, he even showed me the replacement part to give me a piece of mind that i’m getting a good quality part. He even gave me 10% discount on parts and labor.

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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Brian Sullivan
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Oct 17, 2017 -

Certified Benz and Beemer responded

Dear jaytee's benz: Thanks for taking the time to share your compliments on Bryan Sullivan's helpful and friendly customer service. We will be sure to share your feedback with him. CBB really appreciates your business and hopes to see you again.

October 16, 2017

"Same day service"

- Warranty1

I always appreciate that the service team does their best to give same-day service for most repairs. The team is always friendly, professional and responsive.

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Recommend Dealer
Yes
Employees Worked With
Mike Miller
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Oct 17, 2017 -

Certified Benz and Beemer responded

Dear Warranty1: Thanks so much for the FIVE STAR review! We are glad to hear that you appreciate the friendly, professional and responsive customer service during your visits to the CBB Service Department. Please let us know when we can help you again, whether with additional maintenance needs or when you are in the market for your next vehicle.

October 16, 2017

"Awesome, efficient, professional."

- Mwassef

I was treated extremely professionally by Mike Miller in the service department. The car looked awesome when they were done with the detail, and oil change, and it was done extremely promptly. I couldn’t have asked for a better representative or a better experience. It is uncommon nowadays to find this type of service. A -1 all the way!

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Customer Service
Quality of Work
Friendliness
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Mike Miller
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Oct 17, 2017 -

Certified Benz and Beemer responded

Dear Mwassef: Your review is definitely A-1 all the way too! Our top priority is customer satisfaction and your awesome feedback regarding Mike Miller and the CBB Service Department reaffirms our efforts at providing our customers with excellent service. Thank you for your business and please let us know when we can be of assistance to you again.

October 14, 2017

"Great service "

- Sedona

Great service, nice employees! My service advisor, Mike Miller, was very helpful and friendly. I have had nothing but positive experiences with Dealing with Benz & Beemer.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Mike Miller
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Oct 15, 2017 -

Certified Benz and Beemer responded

Dear Sedona: Thanks so much for the Five Star Review! We appreciate the compliments on the friendly and helpful customer service from Mike Miller and the rest of the CBB Service Department. We look forward to helping you again in the future, whether for service or when you are in the market for your next vehicle.

October 14, 2017

"Exceptional service!"

- Naomi D

I had to bring my car in for service which is always worrisome. Michael Miller helped me, had a loaner car ready and made sure everything was covered and taken care of. Surely made this experience stress free!

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Customer Service
Quality of Work
Friendliness
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Mike Miller
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Oct 15, 2017 -

Certified Benz and Beemer responded

Dear Naomi: We strive to provide our customers with exceptional service and really appreciate your kind words as to Michael Miller in that regard. We will be sure to share your wonderful feedback with him. Thank you for your business and please do not hesitate to contact us if you should need anything.

October 12, 2017

"Awesome service "

- Meatgravy

Mike always goes up and beyond to get my car scheduled and set up with a loner for convenience, There technicians are very knowledgeable and due a good job

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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Mike Miller
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Oct 13, 2017 -

Certified Benz and Beemer responded

Dear Meatgravy: We really appreciate that you took the time to let our customers know about the awesome quality of customer service provided by Mike Miller and the rest of the CBB Service team. We appreciate your support and look forward to assisting you again.

October 11, 2017

"Great service!!!"

- X5hrenn

I recently serviced my BMW X5 at certified Benz and Beemer and was extremeky satisfied by the new lady Heather I worked with. Heather I believe has been there a few days and was polite, professional and overall a happy individual to work with. I am very pleased and will continue to purchase vehicles as my X5 is almost at 100,000 miles from this dealership. Thank you certified Benz and Beemer for the exceptional experience and new addition to your staff.

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Recommend Dealer
Yes
Employees Worked With
Heather
Oct 13, 2017 -

Certified Benz and Beemer responded

Dear X5hrenn: Thanks so much for the positive feedback on Heather with the CBB Service Department. Yes, Heather is a new, highly valued member of the CBB team and we will be sure to share your wonderful feedback with her. CBB is very grateful for your continued business and looks forward to being there to assist you again.

October 11, 2017

"Great service "

- Car99999

Great experience-thanks Michael! Great place with laser focus on customer service,refreshing experience! Cbb has earned my business and referrals. Only knock was the windshield crack in the loaner...but nice perk nonetheless.

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Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Mike Miller
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Oct 13, 2017 -

Certified Benz and Beemer responded

Dear Car99999: We really appreciate your Five Star review! Thanks for letting us know that Michael and the CBB Service Department provided you with excellent customer service. We are so happy to have earned your business and your referrals. CBB looks forward to delivering the same Five Star level of performance for those you who you refer (and you too) in the future.

October 11, 2017

"Car service "

- carp

Michael was very good to me and explain things well. Megan gave me a tour of the property and peaked my interest into future purchases.

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Customer Service
Quality of Work
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Recommend Dealer
Yes
Employees Worked With
Mike Miller
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Megan
Oct 11, 2017 -

Certified Benz and Beemer responded

Dear carp: Thanks for sharing your compliments about the customer service provided by Michael in the Service Department and Megan with Sales. Please let us know when CBB can be of help to you again in the future.

October 10, 2017

"Superior Customer Service AGAIN"

- mikes

This is my second time with Benz & Beemer of Scottsdale and I couldn't be happier with the service. Mike Miller has fastly become my Service Rep of choice. Mike's experience and knowledge has put my mind at ease once again. I continue to receive fast, courteous and more than reasonable rates for repairs. Excellent work on the floor and in the shop; only translates to me getting back on the road in no time at all. Mike S

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Mike Miller
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Oct 10, 2017 -

Certified Benz and Beemer responded

Dear Mikes: Thanks for taking the time to write such a wonderful review regarding the superior customer service delivered by Mike Miller in the CBB Service Department. We appreciate that you shared with our customers that Mike and the CBB Service team provided you with fast and courteous service at more than reasonable rates. CBB greatly appreciates that you are a loyal customer and looks forward to being able to assist you again.

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