About Us
Copyright 2018 DR Media Holdings, LLC
Search
Back

Certified Benz and Beemer - Service Center

4.9

555 Lifetime Service Reviews

6725 E McDowell Rd, Scottsdale, Arizona 85257

555 Reviews of Certified Benz and Beemer - Service Center

Sort by Write a review
June 18, 2018

"Service Department is Beyond Exceptional!!! "

- gostrovsky

No one is every happy when their car brakes down, but Mike makes it so painless and easy to bring my car in I really don't even mind. Not to mention I don't have to call him I can just send a text!! They make it so I NEVER want to buy a car from anywhere else!!

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Mike Miller
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jun 19, 2018 -

Certified Benz and Beemer responded

Dear gostrovsky: We do aim to provide our customers with exemplary customer service and we are so glad that you appreciated that from Mike and the CBB Service Department. We are go grateful for your business and do look forward to earning your business when you are in the market for your next vehicle.

June 18, 2018

"Service on X5"

- Oildigger

Our service writer was Colin, we haven’t dealt with him before but he is a man of his word! He said how much it would cost and that’s how much it was. They loaned us a BMW while our car was in the shop and everything and the car was done when he said it would be. What else can can you ask for? Thanks Colin, nice work.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Collin Moore
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Randy Wood
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jun 19, 2018 -

Certified Benz and Beemer responded

Dear Oildigger: Thanks for taking the time to share your feedback on Collin's customer service with us. We are glad that you were very happy with the work performed on your X5. We sincerely appreciate your business and hope to have the pleasure of helping you again.

June 18, 2018

"A+ Staff and Facility!!"

- Samia

Went to get my car worked on and was helped by Collin. I thought that the problem was something that was going to cost me big bucks but turned out it was a low cost fix. Really appreciate the honesty from Collin and REALLY appreciate the savings.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Collin Moore
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jun 19, 2018 -

Certified Benz and Beemer responded

Dear Samia: We really appreciate the A+ rating for our facility and our hard working staff. Thanks so much for your business and your kind words. It's great to hear that Collin was so helpful and that the cost of repair was much less than you expected. Please let us know when we can assist you again, whether with service or when you are in the market for your next vehicle.

June 14, 2018

"Super Helpful!!"

- jodiallred

I came to the service area 20 minutes before closing because my check engine light had just come on and my car wasn’t running right. I didn’t have an appointment and showed up unannounced. Without hesitation, Colin quickly helped me, gave me a loaner car and had me on my way in no time. He communicated with me and was super helpful throughout the entire process.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Collin Moore
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jun 17, 2018 -

Certified Benz and Beemer responded

Dear jodiallred: We really appreciate your business as well as your Five Star Review! We are delighted to hear that Collin was so helpful throughout the process during your recent service visit. Please let us know when we can be of assistance to you again in the future.

June 14, 2018

"Service team was very responsive"

- StuckInAZ

Michael, my service advisor, was quick to get me in, very personable and explained all options with no pressure. Kept me informed every step of the way.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Mike Miller
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jun 17, 2018 -

Certified Benz and Beemer responded

Dear StuckInAZ: Thanks so much for taking the time to compliment the friendly and helpful customer service that you received from Michael with the CBB Service Department. We appreciate your support and look forward to helping you again.

June 13, 2018

"Collin was very professional, responsive and customer focus."

- Mymb

Coliin was very profession, responsive and customer focused. His commitment to ensure the experience was convenint for the customer was obvious. I was pleased with my experience from start to finish!

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Collin Moore
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jun 15, 2018 -

Certified Benz and Beemer responded

Dear Mymb: Thank you for your business and for taking the time to compliment Collin's professional and responsive customer service. We are glad that you were pleased with you experience and look forward to helping you again in the future.

June 12, 2018

"Excellent service "

- Michelle003

I went in for an oil change and tire rotation. It took a little longer than expected but the service employee, Mike was very apologetic and let me know the status of when my vehicle would be ready. Excellent service.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jun 13, 2018 -

Certified Benz and Beemer responded

Dear Michelle: Thanks for sharing your feedback with us. We will be sure to pass on your compliments on Mike's excellent customer service. We do appreciate your business and hope to have the pleasure of working with you again.

June 12, 2018

"Maintenance Made Easy"

- Hritsco

CBB really takes the sting out of pricey Mercedes maintenance. Needed regular service plus a repair, handled with such ease. Michael Miller handled it all for me, I have total confidence in him & he alone will be the reason we will continue to buy from CBB. Just doesn’t get any better!

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Mike Miller
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jun 13, 2018 -

Certified Benz and Beemer responded

Dear Hritsco: Thank you for your business and your very kind words. We are glad that you appreciated our affordable prices as well as Michael's excellent customer service. Please do not hesitate to let us know when we can be of help to you again.

June 12, 2018

"Service"

- Vet1

I brought my car in for brake replacement. Michael is my service advisor, is very knowledgeable and extremely helpful. I would recommend Michael and the dealership to anyone.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Mike Miller
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jun 13, 2018 -

Certified Benz and Beemer responded

Dear Vet1: Thanks so much for the Five Star review! We are delighted to hear that Michael was so helpful with your recent brake service. We appreciate your business and your recommendation of CBB to others. We look forward to helping you again in the future.

June 12, 2018

"Friendly service and ZERO wait time. "

- Bow4YipYip

Michael was ready with paperwork at the appointment time, so I just gave him the keys and was done. Pick-up was equally as quick and smooth. Service seemed thorough, car was cleaned well and the whole experience was hassle free.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Mike Miller
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jun 13, 2018 -

Certified Benz and Beemer responded

Dear Bow4YipYip: We appreciate you taking the time to share your feedback with us. It's wonderful to hear that you liked Michael's friendly service as well as your quick and hassle-free service appointment. We appreciate your support and look forward to the pleasure of helping you again.

1
...
1 - 10 of 555 results