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Certified Benz and Beemer - Service Center

4.9

639 Lifetime Service Reviews

6725 E McDowell Rd, Scottsdale, Arizona 85257

639 Reviews of Certified Benz and Beemer - Service Center

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August 16, 2018

"New tire needed"

- RobertG

Collin showed me the tire problem explained I needed a new tire he got the tire same day problem solved! A nice experience today at this dealer.

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Customer Service
Quality of Work
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Collin Moore
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Aug 17, 2018 -

Certified Benz and Beemer responded

Dear Robert: We appreciate you sharing your feedback on your recent nice experience having your tire issue resolved. We are grateful for your business and hope to have the pleasure of assisting you again.

August 16, 2018

"Friendly and Helpful"

- Jelo5

The service team is always quick, friendly and helpful. I am comfortable with the advice and trust the work is completed with quality and care.

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Customer Service
Quality of Work
Friendliness
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Recommend Dealer
Yes
Employees Worked With
Collin Moore
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Aug 17, 2018 -

Certified Benz and Beemer responded

Dear Jelo: We really appreciate you taking the time to share with our customers the friendly and helpful service you received from the CBB Service Department. Thank you for choosing CBB and we aim to provide you with another 5 Star experience the next time.

August 14, 2018

"Great service! "

- Dan Bowman

Collin set my appointment when it was convenient for me, let me know the time frame needed for the service, gave me a loaner vehicle for the day and get me out of there early! Great service.

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Customer Service
Quality of Work
Friendliness
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Collin Moore
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Aug 16, 2018 -

Certified Benz and Beemer responded

Dear Dan: Thanks so much for choosing CBB and for your FIVE STAR review! We are happy to hear that Collin provided you with great service. We look forward to the opportunity to assist you again.

August 14, 2018

"Great service!"

- LFLehane

Collin is wonderful! They always take care me. Service is fast and all of the service managers treat me with respect and kindness. Wouldn’t take my car anywhere else!

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Collin Moore
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Aug 15, 2018 -

Certified Benz and Beemer responded

Dear LFLehane: Thank you for your business and your 5 Star review! We are glad that Collin delivered great customer service and that you were treated with respect and kindness. We sincerely hope that you will bring you car back to CBB when it needs service or when you are in the market for your next vehicle.

August 13, 2018

"Consistently great service "

- CW

CCB provides consistently great service. They are accessible, deliver quality results, are on time and return the car clean. Great local company for car lovers.

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Recommend Dealer
Yes
Employees Worked With
Juan Garcia
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Aug 14, 2018 -

Certified Benz and Beemer responded

Dear CW: We really appreciate your business and your FIVE STAR review! We are so glad that you took the time to let our customers know about CBB's consistently great work in the Service Department. We sincerely look forward to the opportunity to assist you again in the future.

August 13, 2018

"Car serviced at Certified Benz and Beemer "

- CJ50

My Mini mileage to service was getting close. Before I contacted Benz and Beemer they reached out to me because they knew it was about time for service. Michael was my service advisor and took all the details and arranged all my appointment needs at a date and time to my convenience. The only slight surprise was that Michael contacted me to let me know that my tires were below minimum standards and will need to be replaced. This was taken care of with my authorization. At the price as discussed. Mounted and balanced. When I picked up the car all service had been performed and the car had been detailed inside and out. This was great customer service and greatly appreciated. Thanks Certified Benz and Beemer!

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Recommend Dealer
Yes
Employees Worked With
Mike Miller
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Aug 14, 2018 -

Certified Benz and Beemer responded

Dear CJ50: You are very welcome, indeed! We really appreciate you taking the time to let our customers know about the excellent customer service that you received from Michael and the CBB Service Department. We are glad that we were able to take great car of your car and that you appreciated the detailing as well. Thanks for your business and your kind words. Please let us know when we can be of assistance to you again.

August 11, 2018

"Fixed my convertible top"

- bryson1948

Brought my convertible by because top would not open. Your crew it working quickly with a minor adjustment. Great service with a smile. Thanks guys.

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Recommend Dealer
Yes
Employees Worked With
Aug 12, 2018 -

Certified Benz and Beemer responded

Dear Bryson: Thanks so much for your FIVE STAR review! We are delighted to hear that our crew provided you with great service and was able to quickly repair your convertible top. We appreciate your business and look forward to the next opportunity to assist you.

August 11, 2018

"Awesome Dealer"

- Benzman0317$

Thank you so much for the sale of my Gl450 two years ago and the recent routine and unexpected service. From price, prophisionalizum, curious and accommodation, you give a hole new outlook to the car business. I will continue to deal with you and recommend you to all that ask. Best wishes.

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Customer Service
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Recommend Dealer
Yes
Employees Worked With
Danny Quintana
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Mike Miller
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Collin Moore
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jack Schneider
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Aug 12, 2018 -

Certified Benz and Beemer responded

Dear Benzman: You are very welcome. We think that yours is an awesome review too! We really appreciate your feedback and your patronage. CBB hopes to continue our relationship and is very grateful for your recommendations to others that ask.

August 10, 2018

"Fast and pleasant "

- Ilana1787

I love taking my car here. Their team is awesome and they do a great job. They said my car would take 90 minutes but they had it done in 60min! they rock

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Collin Moore
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Aug 12, 2018 -

Certified Benz and Beemer responded

Dear Ilana: Your review rocks too! We are very happy to hear about how fast and pleasant your recent service experience. We sincerely are grateful for your continued patronage and hope to help you again in the future.

August 10, 2018

"Prompt repair on my Camaro"

- Alexa

Collin was knowledgeable & professional in helping me with a repair on my Camaro. The repair was prompt & during the overall check, the battery tested weak, so Collin made sure that a new battery was installed at no cost. I highly recommend Certified Beemer & Benz service department.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Collin Moore
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Aug 12, 2018 -

Certified Benz and Beemer responded

Dear Alexa: We really appreciate your business as well as your Five Star review! It's great to hear that Collin was helpful in getting your repair promptly handled. Thank you for recommending Collin and CBB to others. We hope to have the pleasure of helping you again.

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