No one is every happy when their car brakes down, but Mike makes it so painless and easy to bring my car in I really don't even mind. Not to mention I don't have to call him I can just send a text!!
They make it so I NEVER want to buy a car from anywhere else!!
We do aim to provide our customers with exemplary customer service and we are so glad that you appreciated that from Mike and the CBB Service Department. We are go grateful for your business and do look forward to earning your business when you are in the market for your next vehicle.
Our service writer was Colin, we haven’t dealt with him before but he is a man of his word! He said how much it would cost and that’s how much it was. They loaned us a BMW while our car was in the shop and everything and the car was done when he said it would be. What else can can you ask for? Thanks Colin, nice work.
Thanks for taking the time to share your feedback on Collin's customer service with us. We are glad that you were very happy with the work performed on your X5. We sincerely appreciate your business and hope to have the pleasure of helping you again.
Went to get my car worked on and was helped by Collin. I thought that the problem was something that was going to cost me big bucks but turned out it was a low cost fix. Really appreciate the honesty from Collin and REALLY appreciate the savings.
We really appreciate the A+ rating for our facility and our hard working staff. Thanks so much for your business and your kind words. It's great to hear that Collin was so helpful and that the cost of repair was much less than you expected. Please let us know when we can assist you again, whether with service or when you are in the market for your next vehicle.
I came to the service area 20 minutes before closing because my check engine light had just come on and my car wasn’t running right. I didn’t have an appointment and showed up unannounced. Without hesitation, Colin quickly helped me, gave me a loaner car and had me on my way in no time. He communicated with me and was super helpful throughout the entire process.
We really appreciate your business as well as your Five Star Review! We are delighted to hear that Collin was so helpful throughout the process during your recent service visit. Please let us know when we can be of assistance to you again in the future.
Thanks so much for taking the time to compliment the friendly and helpful customer service that you received from Michael with the CBB Service Department. We appreciate your support and look forward to helping you again.
Thank you for your business and for taking the time to compliment Collin's professional and responsive customer service. We are glad that you were pleased with you experience and look forward to helping you again in the future.
I went in for an oil change and tire rotation. It took a little longer than expected but the service employee, Mike was very apologetic and let me know the status of when my vehicle would be ready. Excellent service.
Thanks for sharing your feedback with us. We will be sure to pass on your compliments on Mike's excellent customer service. We do appreciate your business and hope to have the pleasure of working with you again.
CBB really takes the sting out of pricey Mercedes maintenance. Needed regular service plus a repair, handled with such ease. Michael Miller handled it all for me, I have total confidence in him & he alone will be the reason we will continue to buy from CBB. Just doesn’t get any better!
Thank you for your business and your very kind words. We are glad that you appreciated our affordable prices as well as Michael's excellent customer service. Please do not hesitate to let us know when we can be of help to you again.
Thanks so much for the Five Star review! We are delighted to hear that Michael was so helpful with your recent brake service. We appreciate your business and your recommendation of CBB to others. We look forward to helping you again in the future.
Michael was ready with paperwork at the appointment time, so I just gave him the keys and was done. Pick-up was equally as quick and smooth. Service seemed thorough, car was cleaned well and the whole experience was hassle free.
We appreciate you taking the time to share your feedback with us. It's wonderful to hear that you liked Michael's friendly service as well as your quick and hassle-free service appointment. We appreciate your support and look forward to the pleasure of helping you again.