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Certified Benz and Beemer - Service Center

4.9

479 Lifetime Service Reviews

6725 E McDowell Rd, Scottsdale, Arizona 85257

479 Reviews of Certified Benz and Beemer - Service Center

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April 22, 2018

"Outstanding Car Service"

- 6ix

Dropped off vehicle on a Saturday morning, and was immediately given a loaner vehicle. Received diagnosis that warranty would cover :-) Communication was thorough and work was completed by Monday afternoon. Picked car up after work, and drove my vehicle home extremely satisfied with the service and “sometimes stressful” process of car exchange! Way to go CBB, and thank you Mike for the assistance!

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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Mike Miller
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
April 19, 2018

"Quick, efficient and reasonable service"

- Gottry

Battery light flashed yesterday. Dropped off car this morning and they provided an estimate should battery (5 years old) was failing. Dealer utilizes UBER in lieu of shuttle which meant direct drive, 3 minute wait for a car, and pickup on my schedule, all at their expense. Car was done when promised and price was less than their estimate and more than $100 less than the BMW dealer would have been. Totally positive experience!

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Recommend Dealer
Yes
Employees Worked With
Mike Miller
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
April 19, 2018

"Great service experience"

- MB343

Purchased a BMW X1 back in February and this was the first time my car was serviced at Certified Benz & Beemer. A service representative picked up the car at my office at 11:30 a.m. and left me a BMW 3 series sedan as a loaner. I think this part of the service is invaluable in terms of a time savings. The service technician called at 2:30 and 5:30, answered all my questions, and then my car was delivered back to me at 6:30. Also, the car had been through an exterior wash. I thought the experience was efficient and the customer service was excellent. Very pleased overall.

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Recommend Dealer
Yes
Employees Worked With
Collin Moore
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Apr 19, 2018 -

Certified Benz and Beemer responded

Dear MB343: We are delighted that you are very pleased with your recent experience using CBB's Service Department for your BMW. It is great to hear that you found the process to be very efficient and the customer service was excellent. Thanks so much for choosing CBB and we look forward to assisting you again in the future.

April 18, 2018

"Great service efficient time"

- Triston

Had them fix center bearing in drive shaft and they noticed fuel sender was bad showed me the problem and replaced it. Collin the writer and Joel the tech showed great communication with me and would highly recommend people to get their car serviced here.

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Recommend Dealer
Yes
Employees Worked With
Collin Moore
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Joel Z
Apr 19, 2018 -

Certified Benz and Beemer responded

Dear Triston: Thanks so much for the Five Star review! We are glad that your experience working with Collin and Joel in the CBB Service Department was such a positive one. We are so grateful for your business and are happy to hear that you would highly recommend people to CBB. We hope to have the pleasure of seeing you again in the future.

April 18, 2018

"40,00 mile check up"

- Deb123

I was very happy with my car experience today! My service advisor Michael was very nice to work with and very helpful making my appointment very smooth.

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Customer Service
Quality of Work
Friendliness
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Mike Miller
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Apr 19, 2018 -

Certified Benz and Beemer responded

Dear Deb: We are delighted to hear that you were so happy with your recent experience using CBB's Service Department. We also appreciate receiving your compliments on Michael's friendly and helpful customer service. Thanks for choosing CBB for your maintenance needs and we hope to have the pleasure of helping you again.

April 18, 2018

"Great Service"

- Hugo

I called Certified Benz and Beemer to quote me to change my brakes on my Maserati Ghibli. They quoted me with an amazing price. The work done ended up being amazing and my car was done after a few hours of work. They cleaned the car on the inside and outside. I was happily surprised on the level of professionalism. I will definitely come back for my next service repair. Thank you!

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Recommend Dealer
Yes
Employees Worked With
Randy Wood
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Apr 19, 2018 -

Certified Benz and Beemer responded

Dear Hugo: We are glad to hear that the CBB Service Department was able to help you get such a good price for the repairs on your Maserati and that you were very happy with the level of professionalism and quality of work. We really appreciate your business and look forward to helping you again.

April 17, 2018

"Amazing Service!"

- susie.prince

Michael Miller - Service Advisor, was professional, kind, and helped me out when I needed the light fixed on my new Mini Cooper. The entire experience from my initial phone call until I drove out of the service station was 100% better than expected! Thank you, Michael, for all of your help!

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Customer Service
Quality of Work
Friendliness
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Mike Miller
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Apr 19, 2018 -

Certified Benz and Beemer responded

Dear Susie: Thanks for the Amazing review! Our top priority is customer satisfaction and your wonderful feedback regarding Michael Miller reaffirms our efforts at providing our customers with excellent service. We appreciate your business and look forward to the next time that we can be of help to you.

April 16, 2018

"Excellent service "

- Todd22

Thank you guys for the great service. I was impressed by the knowledgeable people in your service Dept. They did a great job on my brakes and the price was competitive. I would recommend this dealership.

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Customer Service
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Recommend Dealer
Yes
Employees Worked With
Collin Moore
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Apr 19, 2018 -

Certified Benz and Beemer responded

Dear Todd: Thanks so much for the Five Star review! We are delighted to hear that Collin and the CBB Service Department provided you excellent service. We are grateful that you chose CBB for your service needs and that you would recommend CBB to others. We hope to see you again.

April 16, 2018

"Beyond Exceptional Customer Service"

- Katiesillari

I can’t say enough about the exceptional customer service I received during my last visit. The employee who assisted me was not only friendly but went above and beyond to ensure I left there happy with their service. I will definitely be returning and I HIGHLY reccomend this dealership to everyone!

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Collin Moore
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Apr 19, 2018 -

Certified Benz and Beemer responded

Dear Katiesillari: What a wonderful review! We are thrilled that you thought the customer service you received from Collin and the CBB Service Department was beyond exceptional. Thanks so much for your business, your kind words and the recommendations of CBB to others. Please do not hesitate to reach out to us if you need anything.

April 15, 2018

"Great job!"

- Jlben1

Thank you,Mike! For taking the stress out of car purchasing! We are very happy with the way you handled us and our car issue with our X3’s steering problem. I was very impressed by your detail and communication. Great job! You’ve got my vote! Thanks again for your kind approach and professionalism! -James Benedict

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Customer Service
Quality of Work
Friendliness
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Mike Miller
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Sam Meranda
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Joseph Barone
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Apr 19, 2018 -

Certified Benz and Beemer responded

Dear James: Thanks so much for taking the time to compliment the excellent customer service provided by Mike Miller. We are so glad that you appreciated Mike's attention to detail and his communication. We appreciate your business and hope to have the pleasure of working with you again.

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