Circle INFINITI

Great Experience! I have owned my car since 2013 and not only is the car great but the dealership , circle infiniti is wonderful. especially my service advisor Pam. I have owned my car since 2013 and not only is the car great but the dealership , circle infiniti is wonderful. especially my service advisor Pam. she puts the customers needs before anything else. she will be the reason I will continue getting cars from this dealership. More

Probably the best service experience I've ever received! Purchased not 1 but 2 CPO vehicles about 8months ago, 1 of which was having issues. Haggled back and forth with Manhasset where we purchased (would NO Purchased not 1 but 2 CPO vehicles about 8months ago, 1 of which was having issues. Haggled back and forth with Manhasset where we purchased (would NOT EVER go back), and finally called corporate for a top rated one. 20miles away was Circle Infiniti. Nice, clean, friendly people...but would they be of any help? Mind you, 3 dealers closer to my house, but I asked for best rated service dept for my issue... Ann (Annie) was assigned to me by chance. Appointment was done online so never met her. She was courteous and friendly, but straightforward and no nonsense in a great way. She cared and listened to what I described as the issue, ensured a tech drove with us to identify the problem 1st hand, set my wife up with a loaner that matched our needs, and explained the steps they would take in detail. 2 days later I get a call with an update, again explaining the final steps in correcting the issue. I then received another call 1 day earlier than expected that my vehicle was ready. Skeptical I make my way over to see if indeed this was real or just another "could not replicate" and sales pitch. Ann again explained every detail, Mike the technician (who was great on the initial drive as well) had identified another issue AND they repaired it. And also addressed the few smaller items I asked! Then Ann gave me a break down of the car per Mike's notes, area by area with honest suggestions of future maintenance. No pitch, no gimics, no sales...just honest advice about future ownership of the car knowing we had recently purchased and wanted to maintain properly. She even made me aware of a possible extended warranty option, didn't push just gave information and answered my initial questions and provided me with a contact. Honestly, I've yet to come across ANY dealer employee (service OR sales) that I look FORWARD TO dealing with again. Although I'm hopeful Circle Infiniti has a great staff, I will INSIST on Ann taking care of us..and should there be a purchase in our future, I will truly ask HER to refer me to a salesperson there. Nothing against anyone, but I was just very impressed by her. And yes, everything was covered under warranty, but keep in mind my issue was severe and specific. Had it been a true non covered problem with same service, my thoughts would NOT change. The vehicle drives great so far (only 20miles), I feel confident and aware of future maintenance needs, and was so pleased that I've already made an appointment for our other vehicle which is up for service. Ann, you've turned what was a VERY poor experience (one that almost made me write off Infiniti as a whole after owning 4 cars) and took it as an opportunity to rebuild my trust in the brand, as well as secure my family's business and anyone I can refer to you and Circle Infiniti. We are grateful, look forward to being new but long loyal customers, and sincerely thank you for not only relieving us of the worry but your wonderful service as a professional. The industry needs many more Anne's to help get consumer confidence back, Circle Infiniti is VERY fortunate to have you - as are we and your many other customers. More

Great service , friendly atmosphere, clean facility, honest and trustworthy. I have been a customer for years and will continue to be for many years to come. , friendly atmosphere, clean facility, honest and trustworthy. I have been a customer for years and will continue to be for many years to come. More

Great Service For years, I have been promised oil changes in about an hour, it finally happened, YAY! Thank you Joe for making it so! (And he was super nice too, fr For years, I have been promised oil changes in about an hour, it finally happened, YAY! Thank you Joe for making it so! (And he was super nice too, friendly, professional, personable.) More

Seamless and dependable Service Seamless and consistent service every time I visit Circle INFINITI in Eatontown,NJ . I can depend on John DiLieto to figure it out and get it done! Seamless and consistent service every time I visit Circle INFINITI in Eatontown,NJ . I can depend on John DiLieto to figure it out and get it done! More

Circle Infiniti great experience every time with Pam and Ann Been coming here for 3 years because of the great customer service. Pam and Ann are my absolute favorite. As a service member I don’t really have the Been coming here for 3 years because of the great customer service. Pam and Ann are my absolute favorite. As a service member I don’t really have the time to wait, guess or worry about service on my 2011G; they tailor my experience around my schedule. The closer dealership to me would have been the Cherry Hill Infiniti but their reviews weren’t even close to Circle Infiniti. Im sure it’s because of those 2, they get you in greet you with a smile have a nice conversation with you WHILE taking care of you and you’re right back out the door. If you ever need service done on your Infiniti take it to Circle Infiniti and try to get to either Pam or Ann those two deserve a promotion! They’re completely honest with you about what your vehicle needs and they don’t sugar coat anything. That’s why I always come back to this specific dealer. It’s a great experience every time I go there. It’s about an hour drive from my base but it’s worth the drive every time .I’m just so sad that I’ll have to find a new Infiniti dealer and version of Pam and Ann when I move to Washington state this is my favorite one. More

General Service for my vehicle My service experiences are always exceptional. Each representative always explains in detail the work to be performed followed by a call to confirm co My service experiences are always exceptional. Each representative always explains in detail the work to be performed followed by a call to confirm completion and price. Always a pleasurable experience. More

New Car purchase QX50 I have been dealing with the folks at Circle Infiniti for many years now. This is my second new vehicle purchase from Circle Infinti. Purchased new SU I have been dealing with the folks at Circle Infiniti for many years now. This is my second new vehicle purchase from Circle Infinti. Purchased new SUV and experience couldn't have be better. Don Lotano was our salesperson and was extremely helpful and able to answer any questions that came up. Sales and Service get an A+! More

Excellent Services Pam and Ann always provided me with excellent services on all of my visits. They worked with me and explained very thoroughly with all issues and rep Pam and Ann always provided me with excellent services on all of my visits. They worked with me and explained very thoroughly with all issues and repairs. I’m very happy and satisfied. More

Exceeded my expectations Tim and Mike both provided exceptional customer service in helping to choose my new car, the QX60. There was no pressure and gave us their time and an Tim and Mike both provided exceptional customer service in helping to choose my new car, the QX60. There was no pressure and gave us their time and answered all questions and were very patient explaining all the new technological features. I am enjoying driving it and finding all the great features it has to offer and my grandchildren love it too! Circle Infiniti definitely exceeded my expectations and made buying this car a truly easy and enjoyable experience. More