Circle INFINITI

Truly exceptional service by John Dilieto! John Dilieto went above and beyond to satisfy my service experience. I will lease or buy another Infiniti from Circle Infiniti because of him. He wa John Dilieto went above and beyond to satisfy my service experience. I will lease or buy another Infiniti from Circle Infiniti because of him. He was polite and answered all of my questions professionally and with a smile.. More

Great staff and service. The staff always greats you with a smile. Pleasure to deal with. Promised truck back in the time they said. Service consultant Joseph Nszzaro always g The staff always greats you with a smile. Pleasure to deal with. Promised truck back in the time they said. Service consultant Joseph Nszzaro always goes beyond. He updates you periodically and is a pleasure to deal worth. More

very attentive to your specific need at the time of service I have dealt with many dealerships over my life [nissan/acura/mercedes/pontiac/oldsmobile/bmw/private]and this by far was the best.Especially my servi I have dealt with many dealerships over my life [nissan/acura/mercedes/pontiac/oldsmobile/bmw/private]and this by far was the best.Especially my service advisor Joseph Nazzaro.He went above and beyond what I would expect from a dealership.What was surprising was Mr. Nazzaro was more concerned about my schedule and not other outside occurrences.He was very attentive to address the exact problem at hand and scheduled the proper people to fix the problem in avery timely fashion.Also if Mr.Nazzaro wasn't there Pam Crisfulli would actually answer the phone or call me right back to address the situation.They work extremely well together.I also can't leave out Steve Thieme who was the best salesman I have ever dealt with.This is my fist review i have ever written.I typically wouldn't [waste my time] especially on thanksgiving but the three people I spoke of are exceptional people and deserve a lot of credit. More

Service satisfaction All my experiences have been excellent. I do some service items myself, and I use Circle for the rest. Their technicians are great with the service All my experiences have been excellent. I do some service items myself, and I use Circle for the rest. Their technicians are great with the service being performed and they also have keen eyes when doing the multi-point inspection. Occasionally I wait for the service and take advantage of the nicely appointed waiting area. Most recent experience, we worked through an issue that also involved Infiniti Consumer Affairs. All sides came to an agreement on resolution, and I do appreciate the accommodation made. The overall repair took 3 trips: the first was an attempt to do the repair to the car as-is. The second required a redo, they received a bad part. The third time was the charm. Each time, they provided me a loaner, and cleaned the car before pickup. Those convenience actions are big differentiators for me. More

Very pleasant experience Mark is very knowledgeable and a true professional. I enjoyed working with him and felt he always had my interest front and center. I would recommen Mark is very knowledgeable and a true professional. I enjoyed working with him and felt he always had my interest front and center. I would recommend him to anyone interested in test driving an Infiniti. Frank G. Was equally professional and a pleasure to work with More

Great Experience! I have owned my car since 2013 and not only is the car great but the dealership , circle infiniti is wonderful. especially my service advisor Pam. I have owned my car since 2013 and not only is the car great but the dealership , circle infiniti is wonderful. especially my service advisor Pam. she puts the customers needs before anything else. she will be the reason I will continue getting cars from this dealership. More

Probably the best service experience I've ever received! Purchased not 1 but 2 CPO vehicles about 8months ago, 1 of which was having issues. Haggled back and forth with Manhasset where we purchased (would NO Purchased not 1 but 2 CPO vehicles about 8months ago, 1 of which was having issues. Haggled back and forth with Manhasset where we purchased (would NOT EVER go back), and finally called corporate for a top rated one. 20miles away was Circle Infiniti. Nice, clean, friendly people...but would they be of any help? Mind you, 3 dealers closer to my house, but I asked for best rated service dept for my issue... Ann (Annie) was assigned to me by chance. Appointment was done online so never met her. She was courteous and friendly, but straightforward and no nonsense in a great way. She cared and listened to what I described as the issue, ensured a tech drove with us to identify the problem 1st hand, set my wife up with a loaner that matched our needs, and explained the steps they would take in detail. 2 days later I get a call with an update, again explaining the final steps in correcting the issue. I then received another call 1 day earlier than expected that my vehicle was ready. Skeptical I make my way over to see if indeed this was real or just another "could not replicate" and sales pitch. Ann again explained every detail, Mike the technician (who was great on the initial drive as well) had identified another issue AND they repaired it. And also addressed the few smaller items I asked! Then Ann gave me a break down of the car per Mike's notes, area by area with honest suggestions of future maintenance. No pitch, no gimics, no sales...just honest advice about future ownership of the car knowing we had recently purchased and wanted to maintain properly. She even made me aware of a possible extended warranty option, didn't push just gave information and answered my initial questions and provided me with a contact. Honestly, I've yet to come across ANY dealer employee (service OR sales) that I look FORWARD TO dealing with again. Although I'm hopeful Circle Infiniti has a great staff, I will INSIST on Ann taking care of us..and should there be a purchase in our future, I will truly ask HER to refer me to a salesperson there. Nothing against anyone, but I was just very impressed by her. And yes, everything was covered under warranty, but keep in mind my issue was severe and specific. Had it been a true non covered problem with same service, my thoughts would NOT change. The vehicle drives great so far (only 20miles), I feel confident and aware of future maintenance needs, and was so pleased that I've already made an appointment for our other vehicle which is up for service. Ann, you've turned what was a VERY poor experience (one that almost made me write off Infiniti as a whole after owning 4 cars) and took it as an opportunity to rebuild my trust in the brand, as well as secure my family's business and anyone I can refer to you and Circle Infiniti. We are grateful, look forward to being new but long loyal customers, and sincerely thank you for not only relieving us of the worry but your wonderful service as a professional. The industry needs many more Anne's to help get consumer confidence back, Circle Infiniti is VERY fortunate to have you - as are we and your many other customers. More

Great service , friendly atmosphere, clean facility, honest and trustworthy. I have been a customer for years and will continue to be for many years to come. , friendly atmosphere, clean facility, honest and trustworthy. I have been a customer for years and will continue to be for many years to come. More

Great Service For years, I have been promised oil changes in about an hour, it finally happened, YAY! Thank you Joe for making it so! (And he was super nice too, fr For years, I have been promised oil changes in about an hour, it finally happened, YAY! Thank you Joe for making it so! (And he was super nice too, friendly, professional, personable.) More

Seamless and dependable Service Seamless and consistent service every time I visit Circle INFINITI in Eatontown,NJ . I can depend on John DiLieto to figure it out and get it done! Seamless and consistent service every time I visit Circle INFINITI in Eatontown,NJ . I can depend on John DiLieto to figure it out and get it done! More