Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
City Volkswagen of Evanston
Evanston, IL
2,493 Reviews
When you visit City Volkswagen of Evanston, you will find a staff of car enthusiasts eager to assist you with all your VW sales, service and financing needs. Whether you're buying a new or used Volkswagen, or want to service the one you already own, The Car Enthusiast Company is here to help. Visit our Volkswagen dealership in Evanston, IL, today!
So thank you for your interest in City Volkswagen of Evanston. The solid values that we’ll present here are the first step in the process. From here on, we will respond to your questions on a timely basis with reasonable answers. And we will always respect your time.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,493 reviews
August 31, 2022
We worked with Ian Edmonson who was exceptional. He made the whole process easy and enjoyable from start to finish. We could not have been more pleased with our car buying experience here at City Vo He made the whole process easy and enjoyable from start to finish. We could not have been more pleased with our car buying experience here at City Volkswagen of Evanston. More
by Paige Peterson
August 31, 2022
Amazing Amazing Amazing Very Professional And Took His Time To Make Sure I Understood Everything. Even Went Beyond To Contact Me To Ask Me If Im Enjoying The Vehicle Time To Make Sure I Understood Everything. Even Went Beyond To Contact Me To Ask Me If Im Enjoying The Vehicle More
by TEvans
Employees Worked With
August 31, 2022
Ricky & his GM, Sam, helped restore our trust in dealer salesmanship & customer service. They were at all times professional, knowledgeable, honest & helpful from our entry into the dealership to the close salesmanship & customer service. They were at all times professional, knowledgeable, honest & helpful from our entry into the dealership to the close of our transaction with keys to our new Atlas in hand. They both went above & beyond to ensure our satisfaction and we would recommend Ricky & City VW of Evanston to anyone. More
by Mr. Capper
August 31, 2022
Great sales people and even more reasonable, gave me the best deal on a new ride! best deal on a new ride! More
by raheemanthony15
August 29, 2022
I was pleasantly surprised with how professional Mario & his team as they explained everything, gave pricing on 2022 new Taos and was excellent during the test drive. I traded in my older car and we negoti his team as they explained everything, gave pricing on 2022 new Taos and was excellent during the test drive. I traded in my older car and we negotiated a good deal on both cars without pressure to buy. Alex in financing went over all details again and was very nice. I am very happy with the experience at City Volkswagen of Evanston and would recommend them. Stop by to check them for yourselves. Thank you MaryAnn More
by MaryAnn
August 26, 2022
Ricky did a tremendous job helping us to find a new car. Job well done! Job well done! More
by martinhoffmann
August 26, 2022
First off these guys are professional in everything they do, I would recommend their showroom to anyone looking to walk into a showroom and pick up a brand new vehicle in just minutes, they streamline all t do, I would recommend their showroom to anyone looking to walk into a showroom and pick up a brand new vehicle in just minutes, they streamline all the trouble of having to sit at dealerships for hours into just minutes, Thanks to Julian Diaz, he made car buying seem so simple and nice, you don't even feel like you are spending money because the entire team over there makes it worth your while. Thanks to Marcus and Alex as well. I will definitely be back. More
by adjei
August 26, 2022
My wife and I visited to test drive an ID. 4. Julian Diaz and his manager were very friendly and helpful in showing us the vehicle and explaining its features. We enjoyed driving the car. Ju 4. Julian Diaz and his manager were very friendly and helpful in showing us the vehicle and explaining its features. We enjoyed driving the car. Julian assisted us in making a reservation. More
by ira.swidler
Employees Worked With
Julian Diaz
August 25, 2022
I had inquired about the 2020 Jeep that was available & had the pleasure of working with both Julian and his manager, JP. Despite not purchasing the car, this has been the most outstanding experience I've had the pleasure of working with both Julian and his manager, JP. Despite not purchasing the car, this has been the most outstanding experience I've EVER had looking for a new car. Both were incredibly professional, extremely knowledgeable and didn't make me feel pressured at all. When the time comes to purchase my dream car, there is no doubt in my mind that I will be stopping by again to specifically work with these two handsome men again. I'd highly recommend them for all your car needs. More
by kblancaflor
Employees Worked With
John Paul Scala, Julian Diaz
August 24, 2022
Ricky was the best to work with! He was very knowledgeable about the vehicles and was not a typical pushy car salesman. He made sure we were comfortable throughout the process and to He was very knowledgeable about the vehicles and was not a typical pushy car salesman. He made sure we were comfortable throughout the process and took into consideration any of our concerns. I would definitely recommend him to any family and friends! More
by Ashenoo
