City Volkswagen of Evanston

I had a great experience buying my car from Ian Edmonson at City Volkswagen of Evanston. Coming in knowing the model I wanted, Ian patiently walked me through the process—inspecting the car, arranging a tes at City Volkswagen of Evanston. Coming in knowing the model I wanted, Ian patiently walked me through the process—inspecting the car, arranging a test drive, and explaining all key features and what to expect. Marcus Carnes was my first point of contact over the phone. We chatted at least five times the day before I visited the dealership, and he put me completely at ease from the start. Ian was professional and never rushed me, answering my questions thoughtfully and giving me space to consider everything carefully. The experience was smooth and relaxed, with Ian maintaining a helpful, approachable attitude throughout. Alex Paszkowski, the finance manager, helped me get settled up. He was clear about the terms and made the financing process quick and easy, which I really appreciated. At checkout, Mike Szafraniec, the service advisor, assisted me and made sure everything was wrapped up smoothly. I also want to mention that Ian connected me with a reliable car insurance broker, which made getting insurance hassle-free. I highly recommend Marcus, Ian, Alex, Mike, and the entire team at City Volkswagen of Evanston to anyone in the market for a new car. Thanks! More

All praise for the salon, special praise for Frank Guevara and Alex Pashkovsky, it was a pleasure working with you! Guevara and Alex Pashkovsky, it was a pleasure working with you! More

All praise for the salon, special praise for Frank Guevara and Alex Paszkowski, it was a pleasure to work with you! Guevara and Alex Paszkowski, it was a pleasure to work with you! More

It was very nice to work with Marcus and Mario. Could not have asked for a better experience Could not have asked for a better experience More

This was by far the easiest and quickest car buying experience I've had! Gilbert was super knowledgeable and welcoming. He made sure to answer all our questions, and worked with the team (Enrigue) to e experience I've had! Gilbert was super knowledgeable and welcoming. He made sure to answer all our questions, and worked with the team (Enrigue) to ensure a very smooth and quick visit More

Best sales experience! The entire process was stress free thanks to Ian and the crew. Everything was carefully explained. Features of the vehicle were effectively demonstra The entire process was stress free thanks to Ian and the crew. Everything was carefully explained. Features of the vehicle were effectively demonstrated. Highly recommend purchasing vehicles from City VW of Evanston. More

Agreed to sell a car to me at 4pm on a Thursday, and complete the deal when I showed up the next day at 10am Friday. Negotiated the price. They texted me at 7pm Thursday night they sold to someone else. complete the deal when I showed up the next day at 10am Friday. Negotiated the price. They texted me at 7pm Thursday night they sold to someone else. I had stopped my search and applied for a loan based on our agreement. Unethical. Classic used car salesman. Avoid them. More

Frank was transparent and honest! I told him I did not want to waste my time or his and he did not! He is so knowledgeable and straightforward I enjoyed working with him and helping m I told him I did not want to waste my time or his and he did not! He is so knowledgeable and straightforward I enjoyed working with him and helping me get my new mom car! Loving my Tiguan R Line! More

Absolutely amazing dealer. Knowledgable, understanding, and most importantly a great listener! He has meet all of my expectations and was not pushy but actually helped me find Knowledgable, understanding, and most importantly a great listener! He has meet all of my expectations and was not pushy but actually helped me find the perfect car. More

I was actually redirected to this dealership and had the best car buying experience. The employees were very welcoming from the moment I walked in. I was introduced to Narcis who assisted with figuring out best car buying experience. The employees were very welcoming from the moment I walked in. I was introduced to Narcis who assisted with figuring out who I was, and what I was looking for. I was a little nervous since it was the first time I was buying a car on my own, and he took his time explaining everything to me for me to make the best decision for myself. He even checked in a couple days later to see how things were going with my new purchase. Also, the sales manager, Alex, was amazing! He helped me bundle some things under my car note that I didn’t have to include separately on my Insurance, And took the time to get to know me as well! Overall, amazing customer service. I am from the south side of Chicago, but it was well worth the drive! More