Cityside Subaru

Friendly, helpful, professional They listened to my wishes and did not try to push their own sales pitch. Prepared me that ordering from Japan would take some time. Informed me promp They listened to my wishes and did not try to push their own sales pitch. Prepared me that ordering from Japan would take some time. Informed me promptly when my Forester was expected to arrive. Assisted with initial customization of certain features and I was ready to go. More

Excellent Crystal is knowledgeable and particularly attuned to her customers needs, doesn't rush potential buyers giving them the space and time they need to ma Crystal is knowledgeable and particularly attuned to her customers needs, doesn't rush potential buyers giving them the space and time they need to make what is for most people a momentous decision. Her empathetic yet professional demeanor is exactly what I hoped to find when I began my car buying journey!🐶 Her sincerity may also be quite rare in the car sales world - making her a real asset to Subaru. More

Awesome experience buying my shubbie! First of all, this was my first car purchase and needless to say I was a little anxious about the whole experience, especially after hearing plenty of First of all, this was my first car purchase and needless to say I was a little anxious about the whole experience, especially after hearing plenty of horror stories about getting ripped off or ending up with a lemon. When I started off my car search, Subaru wasn't even my first choice but after visiting the dealership for a test-drive I didn't want any other car. The staff is extremely helpful and courteous (been to two other dealerships that didn't keep my appointment and I had to wait). I got to test-drive 3 cars, with no complaints or dirty looks. Rob Gale is a true gem of that operation - friendly, very quick to hook you up with a test-drive and truly knows the vehicles inside and out. When the time came to actually pull the trigger, I decided to go with the certified pre-owned car and Rob did a great job at explaining the details of what pre-owned vehicles are, how the warranty is different etc. After some friendly back and forth haggling, I left with a car that I loved and paid exactly what I wanted to. I never felt like I was being ripped off or being forced into something I don't want or can't afford. The icing on the cake was when Michael Nelson, the finance guy finished up ALL of the paperwork in less than 30 min - was also extremely helpful at explaining the financing options. After all was said and done, I got to pick up my car all shiny and detailed with a brand new set of plates in less than two days! Couldn't be happier and would greatly recommend the dealership to anyone out on the market - these guys are pros. More

Crystal rocks! Our '05 Pathfinder's service had come to an end and we weren't impressed with the newer version. We already had a Xtrek and were intrigued by the Asce Our '05 Pathfinder's service had come to an end and we weren't impressed with the newer version. We already had a Xtrek and were intrigued by the Ascent. Our process started online and Crystal was our point of contact. From the first call, we knew we'd be happy working with her. Her quick responses and follow-up to our questions just added to a smooth experience. She arranged a date & time that was convenient for us to test drive the Ascent. We brought the whole family because we wanted to make sure it would be the right replacement for our Pathfinder. Her approach and demeanor are making sure the car is right for you. No pressure or overselling anything. After our test drive, we were debating if the 7 or 8 seater layout would be better for our dog. Crystal immediately asked if we wanted to drive the Ascent back home to get our dog to make sure it was right for us. When picking up the car, she spent the same amount of time and detail as when we were just looking for a car. She is incredible and when we get our next Subaru, Crystal will be our salesperson! More

Looking at the Outback Peter is a top sales person. Low key. Knowledgeable. Funny. Loves his job. Let me test drive 2 models I was comparing twice each which was super Peter is a top sales person. Low key. Knowledgeable. Funny. Loves his job. Let me test drive 2 models I was comparing twice each which was super helpful in my decision making. More

Subaru Forester Mark Lidano, Cityside Subaru-Belmont, Ma. once again provided excellent support in assisting with new purchase. Recommendation of Mark and the dealer Mark Lidano, Cityside Subaru-Belmont, Ma. once again provided excellent support in assisting with new purchase. Recommendation of Mark and the dealership to all interested . More

2nd CitySide Subaru Just bought our second Subaru Imprezza from CitySide. Working with Matthew was great - he was friendly, respectful and up front from the get-go — no s Just bought our second Subaru Imprezza from CitySide. Working with Matthew was great - he was friendly, respectful and up front from the get-go — no surprises late in the appointment or anything. Even though he was clearly very busy, he listened to our needs and budget and helped steer us toward the right vehicle for the right price (we weren't sure exactly what we wanted when we walked in, and really appreciated his patience). We came back because we had a great experience the first time, and Matthew made sure this time was no different. It's clear CitySide values its loyal customers! More

Respectful, fair, uneventful We knew we wanted to get an Outback (knowing Consumer Reports exceptional rating, after having seen so many Cityside cars around Belmont, Cambridge, A We knew we wanted to get an Outback (knowing Consumer Reports exceptional rating, after having seen so many Cityside cars around Belmont, Cambridge, Arlington, Lexington, and after hearing about exceptional experiences with Cityside) Eric and I discussed inventory, price and acquisition logistics. On all fronts, Eric was responsive, fair and accommodating. This, in 30+ years of car ownership, was the best experience. More

Our third CitySide Subaru We just bought a Subaru Ascent (trading in one of our Forestera) from CitySide and we’re very happy. This is our third Subaru from CitySide and the ex We just bought a Subaru Ascent (trading in one of our Forestera) from CitySide and we’re very happy. This is our third Subaru from CitySide and the experience has been great each time. We worked with Mark (and before with Flavio who was also great) and he made the experience seamless. He worked with us to get the Ascent we wanted at the right price without any hassle, and worked with us to give us fair value on our trade-in. We can’t remember the managers name, but the reason why we always go back to CitySide is that they never feel like they are selling us. They are just trying to help us make the best decision - and do it in a decidedly low-key way. I’ve interacted with a lot of other dealers and thats why we keep going back to CitySide. That and Subaru. Except for perhaps Tesla, there’s no other car we plan to own. They are just the best. More

Phenomenal Experience!!!! We pulled into Cityside car lot and heard Crystal Campbell talking to customers....she was AMAZING! My husband and I immediately looked at one anoth We pulled into Cityside car lot and heard Crystal Campbell talking to customers....she was AMAZING! My husband and I immediately looked at one another and STATED we could work with Crystal. She was full of inside of the different cars, listened to our needs and helped us choice the right model for us . We worked with Crystal over the next few days and our experience was stress free and we had laughs along the way. Hard to believe! We would recommend city side SUBARU to anyone and CRYSTAL far exceeds any exceptions we every had! She's an asset to your company! More