Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Cityside Subaru
Belmont, MA
3,737 Reviews
Cityside Subaru is a Certified Subaru Dealership in Massachusetts where you'll find all you need to help decide which Subaru is right for you: Subaru Outback, Subaru Crosstrek, Subaru Legacy, Subaru Forester, Subaru Impreza, Subaru WRX, Subaru Ascent or Subaru Solterra.
Our highly trained sales staff has earned a credible reputation with their many years of service and commitment. Our goal is to make sure ...
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 3,737 reviews
July 15, 2021
Everybody particularly Crystal at Cityside Subaru is highly professional. They know how to respond to the customers and try to help the customers for their satisfactory requirements. I will always rec highly professional. They know how to respond to the customers and try to help the customers for their satisfactory requirements. I will always recommend my friends and relatives to go to Cityside Subaru. More
by Sabbas3000
Verified Customer
July 14, 2021
Crystal is a remarkably patient and steadfast salesperson ! Even with such a tight market for used cars, she stayed in touch when anything close to my wish list showed up !! ! Even with such a tight market for used cars, she stayed in touch when anything close to my wish list showed up !! More
by Ruth
July 13, 2021
We worked with Flavio and he was wonderful. As first time car buyers, he was very respectful to us and made sure our needs were met. car buyers, he was very respectful to us and made sure our needs were met. More
by B2
Employees Worked With
July 13, 2021
Great experience - sales person (Mark L) was knowledgeable and courteous. It was a very pleasant and friendly process. Even though it was a busy time the staff was very efficient. knowledgeable and courteous. It was a very pleasant and friendly process. Even though it was a busy time the staff was very efficient. More
by jscheminger
July 12, 2021
This was my first Suburu and we got the pleasure working with Junior. He was patient with answering our questions and worked hard to make sure that we walked away happy with our purchase. He was respectful with Junior. He was patient with answering our questions and worked hard to make sure that we walked away happy with our purchase. He was respectful and gave us then time to make the right decision! Highly recommend him! The location was close and was accommodating as we walked in early despite the appointment time we set a day after. Once we the paperwork was done, we set off not soon after with our new Crosstrek! More
by xdtnguyenx
Employees Worked With
July 12, 2021
Eric, was excellent from start to finish. He kept us informed of the process as we ordered our vehicle ahead. We are pleased with the car and the process. informed of the process as we ordered our vehicle ahead. We are pleased with the car and the process. More
by danielvidana77
July 09, 2021
Positive experience with test drive and at location. Good interest rate and happy with car. All employees were friendly, but I returned to dealer to pick up car after inspection and new tires- despite having interest rate and happy with car. All employees were friendly, but I returned to dealer to pick up car after inspection and new tires- despite having An appointment time, waited over 4 hours to get it. I was offered a loaner vehicle to “go to the mall” while I waited… received $100 check for the long wait, though doesn’t really cover a 4 hour block of time on my day off. More
by beattymeaghan
July 09, 2021
This was my second purchase from Cyrstal Campbell. Her willingness to do anything within her means to make my purchasing experience go seamlessly and smooth is truly noteworthy. My purchase required a lot willingness to do anything within her means to make my purchasing experience go seamlessly and smooth is truly noteworthy. My purchase required a lot of extra effort and creative thinking since I needed a difficult registry plate transfer. She spent her entire afternoon working out the details so that I'd be able to get my car on that same day. She treats her customers with extreme respect, places their wants and needs as her priority, and always seems to deliver her promises with a warm smile. More
by Henry
Employees Worked With
Crystal Campbell
July 07, 2021
For context, I'm a mid 20's female looking to buy my first car. I am going through this process alone and this is the first big purchase I'll have made so far. I was interested in test-driving a subaru first car. I am going through this process alone and this is the first big purchase I'll have made so far. I was interested in test-driving a subaru crosstrek. They did not have a baseline model so I drove a new premium-plus model and was shown a used premium model. The premium used car was decent, 30k miles, only one owner and no accidents reported, but each corner of the car was visibly banged up. I was not excited about this car but was willing to hear a best offer, knowing also that this was a premium model and it would be more expensive than the model I was looking for anyways. Mark Lidano gave me a quote way above what I stated was my limit and what I'd be willing to pay for this car and said "let me just try this." I said fine, try, but did not express any satisfaction towards that deal nor indicate that that was what I was actually offering for the car. When he came back he started explaining next steps and I had to say stop, I am not happy with this deal, I am not willing to go forward with this, at which point he stopped and stated that this had been a formal offer and that "in the adult world, this would not be acceptable." To which I said, "I am so sorry for having wasted your time," and stood up and left. I absolutely do not appreciate the condescension and implication that because I am young I should be treated with less respect. I never consented to any deal and had every right to ask for the best offer to see if it changed my mind about a car that I was not excited about. In buying a new car I believe looking for the right deal for my budget is actually exactly the adult thing to do and this dealership was unable to offer me such a deal. I left this dealership with only negative things to say about it. More
by camillestorment
Employees Worked With
July 07, 2021
Joe and Tom were both extremely friendly, helpful, and accommodating! I had a great experience with them, and absolutely love my new Impreza!! Highly recommend Cityside Subaru. accommodating! I had a great experience with them, and absolutely love my new Impreza!! Highly recommend Cityside Subaru. More
by allison.c.eck
