Having had our car for 22 years, the new-car process was more than a little bit unnerving. From the moment we meet, Rob Gale made us feel welcomed, made it obvious that he thought we were important, kept us infomed, educated us, and helped us make the best possible decision for us. At no point did we feel like we were being "sold" anything. Instead we felt strongly that we wer shown possibilities and potential. And what would work best for us. But, throughout, the decision was clearly ours. Rob communicated well, frequently, and effectively with us. He made the entire experience easy and successful. We are grateful.
AND he's a good guy!
"Very professional and genuine experience"
Crystal was great to work with and went out of her way to make sure I was comfortable with the vehicle and had everything I needed before leaving the dealership.
"Great, fast experience"
I had already test driven the car and was sure I wanted to make the purchase. Rob and I were able to start talking off the bat about what I wanted in terms of options, financing options, and what they were able to do for my trade-in. We arrived at a deal and Mike was able to talk me through the financials quickly. When it was time to pick up the car and transfer my existing plates that experience was also seamless and quick. Rob made sure all of my questions were answered before leaving the lot. Overall I had a very positive shopping experience at Cityside.