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Coastal Kia

Wilmington, NC

Overview
Employees
Reviews
Vehicles
4.8
5,819 Reviews
- Coastal Kia - Customer Service is our #1 Priority! - We’re Locally Owned and Operated! Your money stays right here in the community! - Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes - Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!! - We support many local civic, church and school organizations! - A+ Better Business Bureau rating!
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6115 Market St

Wilmington, NC

28405

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Showing 5,819 reviews

April 14, 2024

Experience was nice. My only negative experience is the number of emails I receive to complete a review on my service. More

by goodiemac70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 15, 2024 -

Coastal Kia responded

We sincerely appreciate the service review and helpful feedback. Please don't hesitate to reach out if you need us for anything. We are here if you need us. Thanks again!

April 14, 2024

Good Service Department. They suggest things the inspection found, but are never pushy about it. More

by CDDANZI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 15, 2024 -

Coastal Kia responded

Wonderful news! Thank you! We sincerely appreciate the five star service review and compliments for our service department. It was thoughtful of you to go online and rate your recent experience. We appreciate the high marks for Bob Tomlin and Sam Weisman as well. Thanks again!

April 13, 2024

The dealership was very clean the employees were very courteous Josh Labron was my salesman he was very helpful More

by spankey0
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh Labron , Isaiah Torres
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Apr 15, 2024 -

Coastal Kia responded

Great! Thank you for the five star review and compliments for our Product Specialist Josh Labron. We appreciate the high marks and gracious comments. Please don't hesitate to reach out if you need us. Thank you for choosing Coastal Kia for your automotive service needs.

April 13, 2024

I was able to purchase the car that I wanted for the price I wanted More

by Lori35
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gus
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Apr 15, 2024 -

Coastal Kia responded

Congratulations! We appreciate the five star review. Thank you for going online and rating your recent purchase experience. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

April 13, 2024

They did a great job. It took an hour, even though I had an appointment though More

by Lori35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't remember who it was
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Apr 15, 2024 -

Coastal Kia responded

We appreciate you going online and rating your recent service experience. Thank you for the review and gracious feedback. We are here if you need us.

April 13, 2024

Once I was able to make an appointment, everyone was very kind and respectful to me. More

by christina.qualley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 15, 2024 -

Coastal Kia responded

Great news Christina! We sincerely appreciate the five star review and gracious comments. We love the feedback including, "everyone was very kind and respectful to me." Thank you for choosing Coastal Kia for your automotive service needs.

April 12, 2024

I was charged for a factory recalled part and also double charged for an oil change. More

by pkarson1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gary Nelson
3.0
This rating includes all reviews, with more weight given to recent reviews.
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April 12, 2024

Best car buying experience I ever had. Sales person Ever was fantastic. Very knowledgeable, no pressure easy going and very personable. He should be commended. Everyone involved made t More

by tbise
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Heber Quezada
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 12, 2024 -

Coastal Kia responded

Wonderful news! We sincerely appreciate the five star review and gracious feedback. We are thrilled to hear our Product Specialist Heber Quezada exceeded your expectations. Congratulations and enjoy! Please don't hesitate to reach out if you need us.

April 11, 2024

Excellent communication and service, as usual. I arrived early for my service appointment and was greeted with a smile by John. Told him what I was there for and was informed my service contract h More

by TBrown
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike from Parts
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Apr 11, 2024 -

Coastal Kia responded

Thank you so much! We sincerely appreciate the heartfelt testimonial and compliments for our team members. We are thrilled to hear you consider us "a part of your extended family because of the treatment you get on each visit." We strive to deliver a truly exceptional experience to every client during every visit. It was thoughtful of you to mention John, Paul, Mike and Sam by name, Thank you for choosing Coastal Kia for your automotive service needs. We are here if you need us. Thanks again!

April 11, 2024

Best dealership I’ve ever been too, very sweet and kind people , I definitely recommend More

by daniellepinkzebra
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sivon
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Apr 11, 2024 -

Coastal Kia responded

Thank you for the five star review and compliments for our team. We appreciate the high marks, gracious feedback and high recommendations. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

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