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Coastal Kia

Wilmington, NC

4.8
5,882 Reviews
- Coastal Kia - Customer Service is our #1 Priority! - We’re Locally Owned and Operated! Your money stays right here in the community! - Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes - Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!! - We support many local civic, church and school organizations! - A+ Better Business Bureau rating!
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6115 Market St

Wilmington, NC

28405

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Showing 5,882 reviews

March 14, 2024

When I came in on my appointment time I greeted with much courtesy and care! More

by KENNETHDRAKEFORD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Gokey
Mar 15, 2024 -

Coastal Kia responded

Thank you! It was thoughtful of you to go online and rate your recent service experience. Thank you for the five star review and gracious comments. Please don't hesitate to reach out if you need anything. Thanks again!

March 14, 2024

From the time I drove into the service area, I was treated wonderfully well and immediately. Doors "automatically" opened for me, which I found delightful, as it has become a rarity, these days. Wal More

by D_hartje
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2024 -

Coastal Kia responded

Thank you for the five star service review and feedback regarding your recent service experience. It was kind of you to go online and share your thoughts. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

March 13, 2024

Insisted on tire rotation and charged 50 bucks. Asked for help with resetting technology, and my request was ignored. More

by dougjennings2249
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gary Nelson
2.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2024 -

Coastal Kia responded

We are here to help. Please reach out to our Service Director John Wigger at 910-408-0100. John would love to speak with you regarding your recent service experience. We look forward to your call.

March 12, 2024

Courteous knowledgeable about cars features clean showroom closing was handled professionally car was delivered clean More

by bettyrogers6768
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Ryan kane, Uber Hernandez, Tyler Desmarest
Mar 12, 2024 -

Coastal Kia responded

Thank you for the five star sales review! It was thoughtful of you to go online and rate your recent purchase experience. We appreciate the five star review and gracious comments. Thank you for the high marks for Uber, Tyler and Ryan. Congratulations and enjoy!

March 12, 2024

The entire process was smooth and efficient right from the moment we arrived and were greeted up until we completed our vehicle purchases More

by jerryrogers720
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jan Ramos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Kane, Uber Hernandez
Mar 12, 2024 -

Coastal Kia responded

Wonderful news! Thank you for the five star sales review. Congratulations! We appreciate the gracious feedback and high marks. We love the comments including, "the entire process was smooth and efficient.." We strive to deliver a truly exceptional experience to every client during every visit. Enjoy! We are here if you need us.

March 12, 2024

My wife and I had an amazing experience pick out a new vehicle. The website was easy to navigate and the staff were very knowledgeable about the different options available. Brandon did an outstanding jo More

by blake24
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Peggy Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Koballa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Guder "GQ" Quezada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan Ramos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Uber Hernandez, Brandon Wright
Mar 12, 2024 -

Coastal Kia responded

Wonderful news! Thank you! We sincerely appreciate the five star review and heartfelt testimonial. It was thoughtful of you to go online and rate your recent purchase experience. We are thrilled to hear our Product Specialist Brandon Wright exceeded your expectations and met the needs of you and your family. We strive to deliver a truly exceptional experience to every client during every visit. Congratulations and enjoy!

March 12, 2024

This is my second Kia and because of Sam Weisman my service consultant I always use Coastal Kia for my service. More

by SHER34A
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 12, 2024 -

Coastal Kia responded

Thank you! Our Service Consultant Sam Weisman is a true ambassador for our customer service culture. We sincerely appreciate the five star review and gracious feedback. Your loyalty is greatly appreciated as well. Thank you for choosing Coastal Kia!

March 11, 2024

Coastal KIA has been taking care of me since 2020, and I don't intend to leave. Really appreciate Mr. Bob Tomlin who is always looking out for me with recommendations to keep me safely on the road and exte More

by LANGSINLET
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr. Bob Tomlin
Mar 12, 2024 -

Coastal Kia responded

Wonderful news! We appreciate your loyalty! Thank you for the five star review and high praises for our Service Consultant Bob Tomlin. It was kind of you to go online and rate your recent experience. Please don't hesitate to reach out if you need anything.

March 11, 2024

It was a great experience and our service manager was very thorough in going through the report. The best KIA service we have had at any dealer (we live in Maine and NC)! More

by RBUCK12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I think it was Gary but not 100% sure. I felt like it might be Mark. Whoever it was did a great job!
Mar 12, 2024 -

Coastal Kia responded

Thank you! We sincerely appreciate the five star service review and compliments for our team. We love the feedback including, "the best Kia service we have had at any dealer." We are thrilled you found us and look forward to working with you any time you are in the area. Thank you for choosing Coastal Kia!

March 11, 2024

Very patient and considerate. Took his time to explain things and was willing to make adjustments according to my own needs. I would recommend using Cody to buy a car. He was not More

by Erica Swanton
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cody Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2024 -

Coastal Kia responded

Thank you Erica for the five star review. We appreciate the high marks and compliments for our Product Specialist Cody Hamilton. Congratulations and enjoy. Please call us if you need anything

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