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Coastal Kia

Wilmington, NC

Overview
Employees
Reviews
Vehicles
4.8
5,882 Reviews
- Coastal Kia - Customer Service is our #1 Priority! - We’re Locally Owned and Operated! Your money stays right here in the community! - Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes - Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!! - We support many local civic, church and school organizations! - A+ Better Business Bureau rating!
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6115 Market St

Wilmington, NC

28405

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Showing 5,882 reviews

March 04, 2024

Everytime my husband and I go to service our vehicles here they treat us like family! This was the first time we use the shuttle and it was so great! The driver was fantastic!! More

by Mikayla Barnak
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 05, 2024 -

Coastal Kia responded

Great news! We are thrilled to hear you were able to take advantage of our courtesy van shuttle service. We truly appreciate the five star review and gracious comments. Thank you for choosing Coastal Kia for your automotive service needs. We are here if you need us.

March 04, 2024

Darren aways takes good care of me and my car. This time and previous visits. More

by neffandrew151
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peggy Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Guder "GQ" Quezada
4.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Case
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Darren Gokey, Kendrick Progue
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Mar 04, 2024 -

Coastal Kia responded

Thank you! We sincerely appreciate the five star review and high praises for our Service Consultant Darren Gokey. Thank you for choosing Coastal Kia for your automotive needs. We are here if you need us.

March 04, 2024

This dealershkp and staff are top notch. The dealership is always very clean. The staff are courteous and professional. They always make sure their customers are a priority. More

by CHARLENELARKINS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 04, 2024 -

Coastal Kia responded

Thank you! We appreciate the high marks and compliments for our staff and facility. We love the feedback including, "they always make sure their customers are a priority." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia for your automotive service needs.

March 04, 2024

Pleasant and through job explaining what was due and what looked good. Had me in and out as I waited in lobby. More

by scott.yates
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Gokey
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Mar 04, 2024 -

Coastal Kia responded

Thank you for the five star service review. We love the feedback including, "pleasant and through job explaining what was due and what looked good." It was thoughtful of you to go online and rate your recent experience. Thank you for choosing Coastal Kia!

March 04, 2024

Darren has an exceptional ability to communicate with the customer, the skilled technician, and the Service Agreement company to effect repairs efficiently. More

by Thomasconnolly1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Gokey
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Mar 04, 2024 -

Coastal Kia responded

Great news! Thank you! We appreciate the high marks and compliments for our Service Consultant Darren Gokey. It was kind of you to go online and rate your recent service experience. Please don't hesitate to call us if you need anything.

March 03, 2024

Brandon was very professional and good on his word. Will definitely recommend to others. Very fast and easy transaction. Thanks Burley Ready More

by burley.ready
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon Wright
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Mar 04, 2024 -

Coastal Kia responded

Thank you Burley for the amazing five star review! We are thrilled to hear our Product Specialist Brandon Wright exceeded your expectations. Congratulations and enjoy! We love to hear you had a "very fast and easy transaction." Please call us if you need anything.

March 03, 2024

Listened, connects well with customers. Patient and not over pushy. Has a cool, cool haircut. More

by Erica Swanton
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Mascavage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cody Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 04, 2024 -

Coastal Kia responded

Thank you Erica for the five star review and gracious comments. Congratulations and enjoy. We appreciate the gracious comments and high marks for our team. Thank you for choosing Coastal Kia!

March 02, 2024

Excellent customer service. Friendly and efficient staff. My appointment was moved from 3:00 to 10:00, which was a better fit for my schedule. More

by DFOX112081
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 04, 2024 -

Coastal Kia responded

Fantastic news! We are thrilled to hear our team was able to accommodate your needs. Thank you for the five star review and gracious feedback. We are here if you need us.

March 02, 2024

Exceptional customer service. Dealership had just what I wanted and Cody and Kelvin made purchasing my new Kia stress free. More

by debsutton52
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cody Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelvin Swinson
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Mar 04, 2024 -

Coastal Kia responded

Congratulations! We appreciate the five star review and compliments for our Product Specialists Cody Hamilton and Kelvin Swinson. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia. Enjoy!

March 02, 2024

The staff at Coastal Kia were very friendly, helpful and very professional. The service was completed in a timely fashion, and no one pressured us to buy anything extra! More

by DANDJ1955
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard ? and the young man who helped us with aftermarket insurance coverage.
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Mar 04, 2024 -

Coastal Kia responded

Great news! Thank you! We appreciate the five star service review and compliments for our team. We love the feedback including, "the staff at Coastal Kia were very friendly, helpful and very professional." Please call us if you need anything. Thank you for choosing Coastal Kia for your automotive service needs.

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