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Coastal Kia

Wilmington, NC

Overview
Employees
Reviews
Vehicles
4.8
5,881 Reviews
- Coastal Kia - Customer Service is our #1 Priority! - We’re Locally Owned and Operated! Your money stays right here in the community! - Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes - Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!! - We support many local civic, church and school organizations! - A+ Better Business Bureau rating!
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6115 Market St

Wilmington, NC

28405

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Showing 5,881 reviews

February 16, 2024

Sam is always there to assist me and schedule a prompt appointment to ensure that my car is repaired, serviced and inspected ensuring that I am driving a safe vehicle. Since I am elderly and single; More

by SYDDNEY13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 19, 2024 -

Coastal Kia responded

Kate, we sincerely appreciate the five star review and compliments for our Service Consultant Sam Weisman. We are thrilled to hear he exceeds your expectations. Thank you for choosing Coastal Kia for your automotive service needs.

February 16, 2024

Service was prompt and professional. Staff was knowledgeable and paid attention to detail. Overall very satisfied with the service. More

by Jeremy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Gokey
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Feb 19, 2024 -

Coastal Kia responded

Thank you for the five star service review. We love the feedback including, "service was prompt and professional." It was thoughtful of you to go online and rate your recent service experience. Please don't hesitate to reach out if you need anything.

February 15, 2024

Always on time and very helpful to my by needs, could not ask for more from a dealership Bob will take care of you. More

by BRG4914
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 19, 2024 -

Coastal Kia responded

Thank you for the five star service review and compliments for our Service Consultant Bob Tomlin. We appreciate the high marks and gracious comments.

February 15, 2024

I've had a front end rattle for couple months. They where able to find the problem. Thank you! More

by RPM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Darren Gokey, Tony Kirschner
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Feb 19, 2024 -

Coastal Kia responded

Great news! Thank you for the five star review and high marks for our service team. We are thrilled to hear they were able to address your concerns.

February 14, 2024

I was very pleased with Steve Kramer's assistance with my car purchase. The car was gased up and detailed when my husband and I arrived. He and Mr. Davila tried to get our paperwork done as expeditiously as More

by Ruby Sexton
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Kramer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 14, 2024 -

Coastal Kia responded

Congratulations Ruby! Thank you for the five star review and compliments for our our team. We truly appreciate you making the drive from beautiful Charleston, SC. It was thoughtful of you to go online and rate your recent experience. Enjoy! We are here if you need us.

February 14, 2024

Great experience from start to finish! Sivon, Jan, and Tyler were all amazing, super fun, and they went above and beyond in helping us purchase our (new to us) Niro! Thanks, guys! We are l More

by nicole
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jan Ramos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sivon, Uber Hernandez, Tyler Desmarest
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Feb 14, 2024 -

Coastal Kia responded

Wow, thank you! We sincerely appreciate the five star review and high marks for our team. It was thoughtful of you to mention Sivon, Jan and Tyler by name. Congratulations on the purchase of your new Kia Niro. Enjoy! We are here if you need us.

February 14, 2024

Excellent attitude, friendly service agents, thorough, great follow-up, updates on vehicle during the service process. More

by Jim Hug
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 14, 2024 -

Coastal Kia responded

Thank you for the five star service review. We love the feedback including, "excellent attitude, friendly service agents. thorough..." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia for your automotive service needs.

Feb 14, 2024 -

Jim Hug responded

I'll Be Back

February 14, 2024

My appointment to get my oil change was smooth and not stressful at all. Would recommend More

by KISHA.CANTY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 14, 2024 -

Coastal Kia responded

Thank you for the high marks and recommendations. It was thoughtful of you to go online and rate your recent service experience. Please don't hesitate to reach out if you need us. Thanks again!

February 13, 2024

Staff was friendly. I didn't have to wait long since I had an appointment. I loved having the snacks and something to drink while I waited in the comfortable sitting are More

by tamika2004
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 13, 2024 -

Coastal Kia responded

Great news, thank you! We sincerely appreciate the five star review and compliments for our service team and facility. It was thoughtful of you to mention our lounge experience. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

February 13, 2024

The service department is top notch. Sam always does an excellent job letting me know what needs to be done. More

by WILDAJMOORE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 13, 2024 -

Coastal Kia responded

Thank you! Our Service Consultant Sam Weisman is a true ambassador for our customer service culture. It was thoughtful of you to mention him by name. Thank you for choosing Coastal Kia for your automotive service needs.

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