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Coastal Kia

Wilmington, NC

4.8
5,881 Reviews
- Coastal Kia - Customer Service is our #1 Priority! - We’re Locally Owned and Operated! Your money stays right here in the community! - Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes - Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!! - We support many local civic, church and school organizations! - A+ Better Business Bureau rating!
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6115 Market St

Wilmington, NC

28405

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Showing 5,881 reviews

October 31, 2023

I’m a long time customer of Coastal Kia and have made several purchases of new cars. I’ve done all of my service with their service department and could not ask for anything better than the attention and More

by JHDAVIS11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2023 -

Coastal Kia responded

Thank you for the amazing review and your loyalty over the years. We sincerely appreciate the five star review and compliments for our service team. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

October 31, 2023

Thoroughly professional and highly personable staff and fast, efficient service! Very clean and well supplied customer waiting room. More

by MCGAHAN3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Kirschner
Oct 31, 2023 -

Coastal Kia responded

Thank you! We sincerely appreciate the five star review and gracious comments. We love the feedback including, "thoroughly professional and highly personable staff." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia for your automotive service needs.

October 31, 2023

was very pleased with the level of service and attention to detail that my salesman provided. More

by IRISH9400
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Steve Kramer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2023 -

Coastal Kia responded

Thank you for the five star review and compliments for our team. We are thrilled to hear our Product Specialist Steve Kramer exceeded your expectations. Congratulations and enjoy! We are here if you need anything.

October 30, 2023

Very professional and courteous helped with getting the price to where it needed to be and finding the right Kia. More

by kmcgovern16
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cody Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2023 -

Coastal Kia responded

Great news! We sincerely appreciate the five star review and high marks for our Product Specialist Cody Hamilton. We love the feedback including, "very professional and courteous, helped with getting the price to where it needed to be." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

October 30, 2023

I took the 2019 in for a few reasons, one was a crack inside the radio screen, I was told that it was out of warranty...The car is actually still under warranty until November, accept the radio it only h More

by jadahsnana
Recommend Dealer
No
Employees Worked With
Sam Weisman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2023 -

Coastal Kia responded

Thank you for your feedback. In that the vehicle is out of factory warranty with Kia a goodwill offer of $600.00 was offered. Please reach out to our Service Director John Wigger at 910-408-0100 to discuss your concerns. He can discuss your situation and address the goodwill offer the factory provided. Thank you, we look forward to your call.

October 30, 2023

Great service area. Sam ( not sure of name) was excellent. Car was done when promised, washed & ready. Very friendly More

by CINDYLEE51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2023 -

Coastal Kia responded

Thank you for the five star review and gracious comments. Sam Weisman is a true ambassador for our customer service culture. It was thoughtful of you to recognize his efforts. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia for your automotive service needs. We are here if you need anything. Thanks again!

October 29, 2023

A different gentleman in the service center is now handling all of my service center needs, and the anxiety of having to deal with when my car needs service is starting to go down. He tells me what to More

by 05CRV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelvin
Oct 30, 2023 -

Coastal Kia responded

Thank you for the five star review and heartfelt testimonial. We appreciate the gracious comments and high rating. Thank you for choosing Coastal Kia for your automotive service needs.

October 29, 2023

Very pleasant, great job on car. Would recommend. I plan to use them again to service my Kia. More

by FRANCOIND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Gokey
Oct 30, 2023 -

Coastal Kia responded

Thank you! Your high marks and gracious feedback are greatly appreciated. We sincerely appreciate the high recommendations as well. Thank you for choosing Coastal Kia!

October 28, 2023

My car was tricky with it's hard start issue, but the technician wouldn't give up until he found the problem. It wasn't exactly cheap but my car is fixed, no more lights on the dashboard, free shuttle se More

by leekathieb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David, the shuttle driver , Darren Gokey
Oct 31, 2023 -

Coastal Kia responded

Fantastic news! We are thrilled to hear our team was able to address your technical concerns. It was thoughtful of you to go online and share your experience. Thank you for choosing Coastal Kia for your automotive service needs.

October 27, 2023

I had a great experience getting my Kia service and repairs done this week. Sam was very pleasant to deal with and took control of the situation. More

by BHAYES2481
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2023 -

Coastal Kia responded

Great news! We appreciate the high marks and compliments for our service team. We strive to deliver a truly exceptional experience to every client during every visit. Thanks again. We are here if you need us.

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