Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Coastal Kia
Wilmington, NC
5,891 Reviews
- Coastal Kia - Customer Service is our #1 Priority!
- We’re Locally Owned and Operated! Your money stays right here in the community!
- Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes
- Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!!
- We support many local civic, church and school organizations!
- A+ Better Business Bureau rating!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 5,891 reviews
November 14, 2025
They did everything by the book , and they treated me with respect , and IThey did everything by the book and they treated me with respect , and I appreciate that The dealer went out of his way.Thank you with respect , and IThey did everything by the book and they treated me with respect , and I appreciate that The dealer went out of his way.Thank you very much More
by WILLIAMDAVIES571
Verified CustomerEmployees Worked With
Other Employees :
Tyler Desmarest, Brandon Wright, Roland Matthews, Tacoma Reda, Alex Gutierrez
November 13, 2025
Service Consultant AJ Boone was excellent. I had to have my car towed, and his communication during that adventure, through diagnosis of my problem, to repair was excellent. He kept me well I had to have my car towed, and his communication during that adventure, through diagnosis of my problem, to repair was excellent. He kept me well informed the entire way. I felt lucky that he answered my call. I am, however, disappointed and angry that notes appeared on my receipt that are dishonest. Unfortunately, I didn't notice those notes until I was home. Let me be clear, I do not think Mr. Boone had anything to do with this. The notes stated that I wanted an "AC/ Heat Ventilation Service" performed. That is patently untrue and not remotely related to the issue with my oil pressure switch. Furthermore, the notes stated that my AC/Heat Ventilation Evaporator had mold and debris, and that I declined service. Again, this is patently untrue. The test never happened, nor service offered or declined. Despite how specific those notes are, I hope it was merely a clerical error instead of a fraudulent attempt to have unnecessary work done to my car. It would be appreciated if those notes are removed from the service record of my Kia, and a confirmation of such in writing from the service manager. This is incredibly disappointing. More
by penz
Employees Worked With
November 12, 2025
Coastal Kia worked with me to enable me to get the car I wanted within my budget. They were helpful and professional. wanted within my budget. They were helpful and professional. More
by watsonlisa819
Employees Worked With
November 11, 2025
Very quick and helpful with what I needed and any problems were addressed swiftly and professionally. problems were addressed swiftly and professionally. More
by Charlito
November 11, 2025
Great service. Pleasure to be dealing with Kia coastal everyone very nice and pleasant work was excellent real good thing Pleasure to be dealing with Kia coastal everyone very nice and pleasant work was excellent real good thing More
by tewkat2
November 09, 2025
Sam Weisman is always at the top of his game at the service center. Always excellent service. service center. Always excellent service. More
by TONYFONTI
Employees Worked With
November 06, 2025
Coastal Kia took very good care of me and my daughters car. Very thorough and worked with us on getting everything done for her first car. Highly recommend Coastal Kia and a big THANK YOU to Bob Tomlin. car. Very thorough and worked with us on getting everything done for her first car. Highly recommend Coastal Kia and a big THANK YOU to Bob Tomlin. More
by Robert H
Employees Worked With
November 01, 2025
The staff is friendly, very helpful and thorough. AJ was great to work with too AJ was great to work with too More
by ajdentamaro
Employees Worked With
November 01, 2025
Car was taken car of as needed. The communication was clear and timely. The cost was provided up front. The communication was clear and timely. The cost was provided up front. More
by charles_h71
Employees Worked With
