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Coastal Kia

Wilmington, NC

Overview
Employees
Reviews
Vehicles
4.8
5,563 Reviews
- Coastal Kia - Customer Service is our #1 Priority! - We’re Locally Owned and Operated! Your money stays right here in the community! - Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes - Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!! - We support many local civic, church and school organizations! - A+ Better Business Bureau rating!
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6115 Market St

Wilmington, NC

28405

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Showing 5,563 reviews

October 06, 2022

Amazing customer service. Kendrick was awesome to work with. They were able to get me the exact car I wanted so quickly! More

by sierra
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Kramer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kendrick
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Oct 07, 2022 -

Coastal Kia responded

Great news! We sincerely appreciate the five sales review and compliments for our Product Specialist Kendrick Progue. Congratulations and enjoy! Please call us if you need anything.

October 06, 2022

Best dealer in town by far. They are very professional every time I go in for service More

by JE28411
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Koballa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Darren Gokey, Kelvin Swinson
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Oct 07, 2022 -

Coastal Kia responded

Thank you! We appreciate the five star review! It was thoughtful of you to take time to go online and rate your recent experience. We love the feedback including, "best dealer in town by far." We strive to deliver a truly exceptional experience to every client during every visit. Thanks again!

October 06, 2022

Sam Wiseman always takes care of me. Very thorough and efficient. The service is quick and professional. Never any problems with the dealership. More

by geckstein
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 06, 2022 -

Coastal Kia responded

Great news! We sincerely appreciate the five star review and compliments for Sam Weisman. We are thrilled to hear he has earned your trust and loyalty. We love the feedback including, "very thorough and efficient, the service was quick and professional." Please call us if you need anything. Thanks again

October 06, 2022

We have always had good experiences at Coastal but this last time was the best- our advisor was exceptional. More

by HY-TEC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Nelson - exceptional!
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Oct 06, 2022 -

Coastal Kia responded

Great news! Thank you for the five star service review. We love the feedback including, "our advisor was exceptional." We sincerely appreciate you recognizing our Service Consultant Gary Nelson by name. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

October 05, 2022

Whatever it need are they always help us out or direct us to the right person. More

by B.GR2272
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
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October 05, 2022

Serviceman was very Courtesy and informative. Everything was on time. Reviewed everything that was performed. More

by MAURMORGAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
October 04, 2022

Your marketing is intrusive. A transmission fluid change was recommended 30k miles before KIA recommends it. More

by GENIEL
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I haven’t met any of these people
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Oct 04, 2022 -

Coastal Kia responded

Thank you for your feedback. We recommend a transmission fluid flush every 30,000 miles. We find this to be a best practice in that the fluid can break down quicker than Kia's recommendation of 60,000 miles. This best practice has been put in place due to our region's local climate and extreme heat experienced in the summer months. Our local climate can affect the fluid breakdown timeline. This is our in house recommendation which we stand behind. Please call our Operations Manager Peggy Roberts at 910-798-4706 with any questions or concerns. We look forward to your call. Thank you

October 04, 2022

I like the good service and professional attitude towards their work. Great place to have my car taken care of. More

by JAMES.BIGMOE46
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
October 04, 2022

The staff was quick and nice. They understood that I was under some time constraints. The car came out clean and ready More

by eye.leenieh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 04, 2022 -

Coastal Kia responded

Thank you for the five star review and gracious comments. We love the feedback including, "the staff was quick and nice." We sincerely appreciate the five star rating and compliments. Thank you for choosing Coastal Kia. Please call us if you need anything.

October 03, 2022

Quick service, however, I felt I was charged for services that should have been in the warranty. More

by katiea101
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Name not listed
Report | Print
Oct 03, 2022 -

Coastal Kia responded

Thank you for your helpful feedback. We appreciate the review. Please call us if you need anything. Thank you for choosing Coastal Kia!

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