Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Coastal Kia
Wilmington, NC
5,531 Reviews
- Coastal Kia - Customer Service is our #1 Priority!
- We’re Locally Owned and Operated! Your money stays right here in the community!
- Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes
- Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!!
- We support many local civic, church and school organizations!
- A+ Better Business Bureau rating!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 5,531 reviews
August 25, 2022
Sam Weisman was extremely professional and helpful in following up with the warranty company and ensuring my repairs were covered and properly completed. following up with the warranty company and ensuring my repairs were covered and properly completed. More
by ED.DOMINELLI
Verified CustomerEmployees Worked With
August 24, 2022
As usual, Sam and his crew were ready and waiting to take care of our car. Service was completed in a timely manner and the car was returned clean. care of our car. Service was completed in a timely manner and the car was returned clean. More
by MIKE1624
Employees Worked With
August 24, 2022
Coastal Kia is awesome. The service dept is the best and very knowledgeable. The service waiting area is excellent. The service dept is the best and very knowledgeable. The service waiting area is excellent. More
by jackgo2002
Employees Worked With
August 23, 2022
Most of the process went well, but by the end there were multiple things I was not satisfied with. I went back a few weeks later and sat down with a manager to convey the particular things that were unsatis multiple things I was not satisfied with. I went back a few weeks later and sat down with a manager to convey the particular things that were unsatisfactory. He listened patiently to everything I had to say and promptly helped me fix every issue to my satisfaction! The car was perfectly fine, and now so was my experience! More
by nichols2586
Employees Worked With
August 20, 2022
Professional in all areas from arrival to dismissal. I will be back for sure soon. I will be back for sure soon. More
by JCJ3006
Employees Worked With
August 19, 2022
Call for appointment got one at timely manner got to appointment got car service within time promised appointment got car service within time promised More
by DYNESHASMOM
Employees Worked With
August 19, 2022
Great service department. Work done in a timely manner. Would use them again. Thank you Work done in a timely manner. Would use them again. Thank you More
by sminton0
August 18, 2022
We loved our recent purchase experience of our new 2022 Sorento at Coastal Kia! Our sales man Kendrick P. was very knowledgeable and helpful. He took the time to show us all the features of the car and an Sorento at Coastal Kia! Our sales man Kendrick P. was very knowledgeable and helpful. He took the time to show us all the features of the car and answer all of our questions thoroughly. More
by Carrie
Employees Worked With
Kendrick P.
August 17, 2022
Not a great experience. My sales guy was awesome. However, I had just been in a car accident and experienced a total loss. One of the finance guys GQ informed me Coastal Kia My sales guy was awesome. However, I had just been in a car accident and experienced a total loss. One of the finance guys GQ informed me Coastal Kia works with total loss customers all the time. However, that seemed to not be the case. I was told I could provide a hood check and that I needed to just try and let the dealership know when funds were available, I let them know it could be a week and was originally told that was no problem. Clearly it was a problem when finance manager John called and texted in the middle of my work day asking for funds immediately. If they had known the circumstances they shouldn’t have let me walk off the lot with a vehicle. Again, a pretty crappy experience following a car accident and total loss. Not to mention they lost the spare key for the car I did purchase so I had to go back to have a new key cut and calibrated. I did love my sales guy but the rest of the experience was painful. More
by kbeaver92
