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Coastal Kia

Wilmington, NC

4.8
5,534 Reviews
- Coastal Kia - Customer Service is our #1 Priority! - We’re Locally Owned and Operated! Your money stays right here in the community! - Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes - Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!! - We support many local civic, church and school organizations! - A+ Better Business Bureau rating!
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6115 Market St

Wilmington, NC

28405

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Showing 5,534 reviews

July 13, 2022

All the personnel at Coastal Kia were great to work with, especially my salesman Jan. More

by kshirley0
Friendliness
Recommend Dealer
Yes
Employees Worked With
Five Stars to Salesman, Jan
Jul 13, 2022 -

Coastal Kia responded

Thank you for the five star review and high praises for our Product Specialist Jan Ramos. We sincerely appreciate you taking time to go online and rate your recent purchase experience. Congratulations and enjoy!

July 13, 2022

Awesome service as. Always. Worked with us until payment we could live with. Recommend to anyone Love my new Kia More

by 9106200352mw
Recommend Dealer
Yes
Employees Worked With
Steve Kramer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 13, 2022 -

Coastal Kia responded

Thank you for the five star review and gracious comments. We are thrilled to hear you have fallen in love with your new Kia. Congratulations and enjoy! We are thrilled to hear Steve Kramer and our sales team exceeded your expectations during your recent purchase experience. Please call us if you need anything. We appreciate your business.

July 13, 2022

Towed my Jeep in since I bought it there a little over a year ago and the next morning Sam said that it started and was fine and come pick it up and treated me like I was an idiot so my son went to get it a More

by JACOBS222
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 13, 2022 -

Coastal Kia responded

Thank you for the feedback. We are here to help. Please call our Service and Parts Director John Wigger at 910-798-4706 to discuss your concerns. We look forward to your call. Thank you

Jul 13, 2022 -

JACOBS222 responded

No need to bring the Jeep back since the very day that I picked it up from you I had to have it towed yet again but took it to victory dodge dealership which did a great job fixing it and in a timely manner.

Jul 13, 2022 -

Coastal Kia responded

We apologize you had to take it to Victory. We want to make this right and discuss any charges that incurred. Please call John Wigger at 910-408-0100 when you get this. We look forward to your call.

Jul 13, 2022 -

JACOBS222 responded

Currently at work till 5 today so may not be able to call but will try and if not it will be tomorrow

Jul 13, 2022 -

Coastal Kia responded

Sounds great, he is here until 6pm if that helps. We look forward to your call.

Jul 13, 2022 -

Coastal Kia responded

We are thrilled you and our Service Director John Wigger were able to connect late today. We appreciate the opportunity to resolve your issue to your satisfaction. Please call us if you need anything. Thank you!

Jul 13, 2022 -

JACOBS222 responded

Thank you

July 13, 2022

Prompt service and Very detailed oriented. Very please with the time frame in which my service was completed. My go to place for as long as I own this vehicle... More

by CVGAFAM2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
4.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 13, 2022 -

Coastal Kia responded

Thank you! We appreciate the review and gracious comments. Thank you for choosing Coastal Kia. Please call us if you need anything.

July 12, 2022

Entire staff professional and courteous. Service performed quickly and ahead of schedule If anyone is looking for a reliable, professional and price competitive place to service their Kia, More

by ronne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 13, 2022 -

Coastal Kia responded

Thank you! We sincerely appreciate the five star review and gracious comments. We love the feedback including, "if anyone is looking for a reliable, professional and price competitive place to service their Kia, Coastal Kia is the place." Thank you for your loyalty. Please call us if you need anything. Thanks again

July 12, 2022

Very pleasant people, but handicapped by Kia corporate thievery. I was outraged by the cost estimate for changing four (4!) spark plugs as part of the 60,000 mile service, until it was ranked as "fair" c More

by richardjhough
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary
Jul 13, 2022 -

Coastal Kia responded

We are here to help. Our Service and Parts Director John Wigger has reached out via phone. Please call him at 910-408-0100 when time permits. We look forward to your call. Thank you

July 12, 2022

Always great service. I trust them implicitly with my vehicle and never have to doubt thier word. More

by angela__oconnor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 13, 2022 -

Coastal Kia responded

Fantastic! Your trust and loyalty mean the world to us. We love the feedback including, "I trust them implicitly with my vehicle and never have to doubt their word." It was thoughtful of you to give Bob Tomlin, Sam Weisman and John Wigger such high marks. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

July 12, 2022

I was not able to schedule a meeting with the manage about my concerns( overpricing). More

by chanteejohnson40
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelvin Swinson
Jul 12, 2022 -

Coastal Kia responded

Thank you for the feedback. We would love to sit down with you and review the numbers for your June 13th deal at your convenience. Please call our Operations Manager Peggy Roberts at 910-798-4706. We look forward to your call. Thank you

July 11, 2022

From the moment we pulled into the service area and we were greeted until we left everyone we encountered was professional , courteous, and respectful. More

by PFJENKINS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelly(Courtesy Van Driver)
Jul 11, 2022 -

Coastal Kia responded

Thank you for the five star review! We sincerely appreciate the five star rating and gracious comments. We love the comments, "everyone we encountered were professional, courteous, and respectful." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

July 10, 2022

Customer service is unmatched! Easy process and the staff takes extra time to ensure that you know what you’re buying. Not pressured to make any decision which is amazing and less More

by aswauree
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Stone
Jul 11, 2022 -

Coastal Kia responded

Wonderful! We appreciate the five star review and high marks for our Product Specialist Jason Stone. We love the comment, "customer service is unmatched!" Please call us if you need anything. Congratulations and enjoy!

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