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Coastal Kia

Wilmington, NC

4.8
5,859 Reviews
- Coastal Kia - Customer Service is our #1 Priority! - We’re Locally Owned and Operated! Your money stays right here in the community! - Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes - Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!! - We support many local civic, church and school organizations! - A+ Better Business Bureau rating!
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6115 Market St

Wilmington, NC

28405

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Showing 5,859 reviews

June 13, 2021

Pleased with the professional service and customer satisfaction. Coastal Kia owner a fair and upright business dealer. I will continue to sue Coastal for any further car purchases. More

by PAT28607
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2021 -

Coastal Kia responded

Wonderful! Thank you for awesome review and gracious comments. We are thrilled you had a great service experience. We sincerely appreciate your business. Please call us if you need anything. Thanks again!

June 13, 2021

Clean, bright and comfortable waiting area, with WI-FI access and not too much background noise. Took almost an hour longer than expected, but was satisfactory overall. More

by womanoid9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff
Jun 14, 2021 -

Coastal Kia responded

Thank you for your patience. We sincerely appreciate the review and helpful feedback. We are thrilled you were comfortable during your wait. It was thoughtful of you to go online and share your experience. Thanks again!

June 12, 2021

Very good service. Much appreciated! Thanks. We will consider using you for additional services. I thought everyone that was there during my service recall appointment was professional and well mannered More

by LARRYJ.WHYTE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Ramsey
Jun 14, 2021 -

Coastal Kia responded

Thank you! We appreciate the five star service review and high marks for our service team. We love the feedback including, "I thought everyone that was there during my service recall appointment was professional and well mannered." Thank you for choosing Coastal Kia!

June 12, 2021

I have had the privilege of having Howard as my service writer for my last 2 visits, one on a recall and one on a service light on. Very professional and friendly, just a joy to work with. If he is an exam More

by THHALLONE
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Howard Ramsey
Jun 14, 2021 -

Coastal Kia responded

Isn't Howard just wonderful? Thank you so much for the five star service review and gracious comments. It was thoughtful of you to mention Howard Ramsey by name. Howard is amazing and you are spot on; we are lucky to have him. He is always professional, helpful and knowledgeable; a true asset to our team. Thank you for recognizing his efforts. Please call us if you need anything. We are here to help. Thanks again!

June 12, 2021

Very grateful for Steve Kramer and the team for helping me get my new Carnival delivered to Huntersville, NC within 24 hours. Despite this being a long distance and over the phone transaction, I got the s More

by ryangregorynoll
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Kramer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2021 -

Coastal Kia responded

Thank you for the five star review and compliments for Steve Kramer! We are thrilled to hear he exceeded your expectations by delivering your new Kia Carnival all the way to Huntersville, NC. Wow! We strive to deliver a truly exceptional experience to every client during every visit. Welcome to the Coastal Kia family. We are here if you need anything. Enjoy!

June 11, 2021

Very pleased with my new car couldn’t of done it without Brandon and Uber. With forever with helpful. My family will always recommend costal Kia More

by BUELLSOMEDAY82
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Uber Hernandez, Brandon Wright
Jun 14, 2021 -

Coastal Kia responded

Fantastic! Thank you for the gracious review and high recommendations. Congratulations on the purchase of your new Kia. It was extremely thoughtful of you to mention Brandon and Uber by name. Welcome to the Coastal Kia family! Thank you for shopping with a local small business. You are appreciated. Enjoy!

June 11, 2021

Steve Kramer was a pleasure to deal with in our purchase of a 2021 Sorento - he knows the car well - he guided us through the process of deciding on this purchase in just the right way for us. The final pr More

by jarboe
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Kramer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Mascavage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2021 -

Coastal Kia responded

Congratulations on the purchase of you new 2021 Kia Sorento! It was thoughtful of you to go online and share your recent purchase experience. Thank you for the high marks for Steve Kramer and Michael Mascavage too. We love your feedback including, " he guided us through the process of deciding on this purchase in just the right way for us." We look forward to seeing you during your complimentary service visit at 5000 miles. Welcome to the Coastal Kia family!

June 11, 2021

The salesman was very nice .I have no regreats buying my KIA. It was a great experience .Steve showed me how to utilize all the controls in my car. They were very patient and we're not pushy at all. I would More

by KIRKUMJOYCE
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Kramer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jarred Chandler
Jun 11, 2021 -

Coastal Kia responded

Wonderful! Thank you so much for the five star review and amazing testimonial. It was extremely thoughtful of you to mention Steve Kramer by name. We love your feedback including, "everyone was just great...thank you for the experience." We strive to deliver a truly exceptional experience to every client during every visit. Welcome to the Coastal Kia family. Please call us if you need anything. We are here to help. Enjoy!

Jun 11, 2021 -

KIRKUMJOYCE responded

It was a very pleasent experience. I liked the fact that i was not pressured at all. It want also the fact that they answered any questions I might have no matter how many there were. Thank you so much. , I am very happy with my KIA.

June 10, 2021

Jason is awesome. He made my car buying experience easy and exceptional. I always have a great experience at Coastal. My second car from them. More

by RHIGDON75
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Girolami
Jun 11, 2021 -

Coastal Kia responded

We could not agree more.... "Jason is awesome." Thank you for the five star review and gracious comments. We sincerely appreciate your loyalty too. We are thrilled to hear our team continues to exceed your expectations. Thank you for choosing Coastal Kia. We are here if you need us.

June 10, 2021

Employees were attentive, thoughtful, explained every step of the maintenance process. Made thoughtful suggestions of recommended items that needed attention. Sparkling facility and restrooms. Always k More

by LITTLERIVERFARMS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2021 -

Coastal Kia responded

Thank you for the five star service review and gracious comments. We love the feedback including, "employees were attentive, thoughtful, explained every step of the maintenance process." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for giving Bob Tomlin and Sam Weisman high marks too. You are appreciated. Thanks again!

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