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Coastal Kia

Wilmington, NC

4.8
5,859 Reviews
- Coastal Kia - Customer Service is our #1 Priority! - We’re Locally Owned and Operated! Your money stays right here in the community! - Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes - Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!! - We support many local civic, church and school organizations! - A+ Better Business Bureau rating!
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6115 Market St

Wilmington, NC

28405

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Showing 5,859 reviews

June 05, 2021

Great experience! Brandon was very knowledgeable and Uber was great with the final signings. They were both VERY patient with us while we worked thru our pros and cons while entertaining our 5 year old a More

by LAMOTEN1221
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Uber Hernandez, Brandon Wright
Jun 07, 2021 -

Coastal Kia responded

Thank you! Your amazing review and compliments for Uber and Brandon are greatly appreciated. We think you and your family are "awesome people" too. Congratulations on your recent purchase. We look forward to seeing you during your complimentary service at 5000 miles. Please call us if you need anything. We are here to help. Thanks again!

June 04, 2021

Came in for oil change. Was meet at the door, taken to setting place and snack and drinks. I was in and out in an hour. More

by JULIAKEEL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Ramsey
Jun 04, 2021 -

Coastal Kia responded

Wonderful! Thank you so much for the five star service review and high marks for Howard, Bob, Sam and John. We love hearing our team exceeded your expectations and got you in and out quickly. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

June 04, 2021

Sam & Howard we’re able to get me back in the road safely in less than a week from ordering my car part. I am so glad to be on the road again. Love my Kia Optima sxT..150k 🍀 More

by DUFFWEE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Ramsey
Jun 04, 2021 -

Coastal Kia responded

Great news! We appreciate the five star review and compliments for Sam and Howard. It is wonderful to hear you love your Kia Optima... all 150,000 miles of it. :) Thank you for trusting our team with your service needs. Please call us if you need anything. We are here if you need us. Enjoy!

June 04, 2021

Great experience! Sam was very helpful and kind. Really Great experience! Sam was very helpful and kind. Really appreciate his professionalism.. We were away from home and had an accident. This experi More

by lwilliamson0
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2021 -

Coastal Kia responded

Thank you for the five star service review and compliments for Sam Weisman! You said it best, "Sam was helpful and kind...really appreciate his professionalism." Sam is amazing and we are lucky to have him. We hate you had an accident while on vacation. It is great to hear it finished up a "little better" due to your recent service visit. Please call us if you need anything. We are here to help. We hope you get to travel to the area again soon. Thanks again!

June 04, 2021

Great experience, great people, Steve was excellent. Not pushy at all very attentive. Will definately recommend and be back when the time comes. Thank you again coastal kia. More

by JP8601
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Kramer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Uber Hernandez, Tyler Desmarest
Jun 04, 2021 -

Coastal Kia responded

You are very welcome. Thank YOU for the five star review and gracious comments. It was thoughtful of you to mention Steve by name. We love the feedback including, "Steve was excellent...not pushy at all very attentive." We sincerely appreciate the high recommendations too. Thank you for choosing Coastal Kia!

June 04, 2021

From the time I walked in and met Brandon Wright. It was a great experience. He was very knowledgeable about the car I was buying as well as how the car functioned from the beginning till the end. Buying a More

by Sharon_28
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Mascavage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Wright
Jun 04, 2021 -

Coastal Kia responded

Thank you Sharon for the amazing five star review and heartfelt testimonial. You are spot on, "Brandon is truly an asset to Coastal Kia." It was extremely thoughtful of you to mention Brandon and Michael by name. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

June 04, 2021

I can't say enough kind words about the service I receive from Kia Coastal and especially Howard Ramsey. When I moved from Texas I dreaded leaving the relationship I had with the Kia dealership there, but H More

by darlenebilderback
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Howard Ramsey
Jun 04, 2021 -

Coastal Kia responded

Thank you so much for the five star review and amazing testimonial. We are thrilled to hear Howard Ramsey has earned your trust and exceeded your expectations. You said it best, "no one likes surprises at check out time." We strive to deliver a service experience which is pleasant, trustworthy and efficient. Thanks again for the amazing review. Please call us if you need anything. We are here to help. Thanks again!

June 04, 2021

Recently had my car in for recall service. Great customer service. Very quick recall resolution. Work completely explained. Very happy with continued experience at Cosdtal Kia. More

by rssparrish
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2021 -

Coastal Kia responded

Fantastic! Thank you for the five star service review and compliments for our service staff. We sincerely appreciate the high marks for Sam Weisman too Please call us if you need anything. We are here to help. Thanks again!

June 04, 2021

Excellent customer service. Extremely friendly and very helpful with every aspect of my purchase. Very professional and organized. Vehicles are very clean. I had a wonderful experience. More

by TTMURRAY83080
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Uber Hernandez, Jason Dodd
Jun 04, 2021 -

Coastal Kia responded

Wow! Thank you for the wonderful five star review, high marks for Jason and Uber, and the gracious comments. Congratulations on your recent purchase. We love you found our team to be, "very professional and organized." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

June 03, 2021

Great service from both Finance and Sales Department. Thanks to Sebestian my salesperson. He was very informative and knowledgeable about vehicle being purchased. His demeanor and attitude seemed genuine More

by recaldo57
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Desmarest
Jun 03, 2021 -

Coastal Kia responded

Thank you for the wonderful review and compliments for Sebastian. Congratulations on your recent purchase! We look forward to seeing you during your complimentary service at 5000 miles. We strive to deliver a truly exceptional experience to every client during every visit. Please call us if you need anything. Enjoy!

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