Back

Coastal Kia

Wilmington, NC

4.8
5,859 Reviews
- Coastal Kia - Customer Service is our #1 Priority! - We’re Locally Owned and Operated! Your money stays right here in the community! - Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes - Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!! - We support many local civic, church and school organizations! - A+ Better Business Bureau rating!
Contact Dealership

6115 Market St

Wilmington, NC

28405

Directions

By Type

Showing 5,859 reviews

June 02, 2021

I really like this Kia Dealership. Sam Weisman is always very nice and very helpful. I go to him each time when I need service. More

by LJNJ67
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2021 -

Coastal Kia responded

Thank you for the five star review and amazing feedback. It was thoughtful of you to mention Sam Weisman by name. He is awesome and receives such wonderful review comments frequently. We pride ourselves on delivering a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

June 02, 2021

Bob Tomlin was a pleasure to deal with! He was Very knowledgeable and kind. I would recommend this service center to everyone looking for a very nice, professional and efficient place to bring your car More

by MBARNUM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2021 -

Coastal Kia responded

We sincerely appreciate the five star service review and compliments for Bob Tomlin in our service department. We love the feedback including, "I would recommend this service center to everyone looking for a very nice, professional and efficient place to bring your car!" We pride ourselves on delivering a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

June 02, 2021

Brandon was awesome to work with and got us a great car. He was very informative and helpful. His customer service was genuine and caring. He wasn’t deceptive and worked to the set terms we had. Uber made More

by mikeicnd
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Uber Hernandez, Brandon Wright
Jun 03, 2021 -

Coastal Kia responded

Fantastic! We love it! Thank you so much for the warm comments, great review and high praises for Brandon Wright and Uber Hernandez. Welcome to the Coastal Kia family! Congratulations on your recent purchase. Enjoy!

June 02, 2021

I had an issue with my led light above my headlight. Just purchased the car. They ordered me a new one got me rather quickly. More

by RLJTELE1975
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Mascavage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JP Nicholas, Howard Ramsey, Jason Girolami
Jun 03, 2021 -

Coastal Kia responded

Great news! We know having headlight problems is such an inconvenience. We are thrilled to hear we were able to rectify the issue quickly for you. Thank you for rating so many of our team members with such high marks. You are appreciated. Thanks again!

June 01, 2021

Clean; responsive; waiting area had good amenities and provided outdoor seating in the shade as well. Was kept up to date on timing and when service would be completed. More

by MORRTIGER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2021 -

Coastal Kia responded

Thank you for great review and gracious comments. We sincerely appreciate the service review and high marks for Sam Weisman and John Wigger. We are thrilled to hear you were comfortable during your wait and our team kept you posted on the progress of your vehicle. Thank you for choosing Coastal Kia! Please call us if you need anything. We are here to help. Thanks again!

May 31, 2021

Great service and very pleasant employees. I would buy another Kia due to their great service. My only complaint was that service took an hour longer than expected.. More

by TAYLOR412823
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2021 -

Coastal Kia responded

Thank you for the five star review and great feedback! We apologize for your long wait in service. Unfortunately we are suffering like many small businesses who need more help/workers due to the present work force situation. We sincerely appreciate your patience and are solving the issue now. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

May 31, 2021

I was greeted very quickly and friendly. My car was finished before I expected. The shuttle driver was awesome!(Kelly) Great experience. I don’t remember the names in the service dept but everyone was More

by KARMA7209
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service dept.. don’t remember name
Jun 01, 2021 -

Coastal Kia responded

Wonderful! Thank you for the five star review and gracious comments. We love the feedback including, "... my car was finished before I expected." We appreciate you mentioning our courtesy van drive Kelly by name. He is an amazing addition to our team and we are lucky to have him. Thank you for choosing Coastal Kia!

May 31, 2021

Great experience, love my new Serento, Kelvin was excellent and I’ll recommend him to friends. I didn’t plan to buy on my visit but after the test drive and Kelvins kindness I ended up with the car. More

by RADTECH12347
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peggy Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Mascavage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelvin Swinson
Jun 01, 2021 -

Coastal Kia responded

Congratulations on the purchase of your new Kia Sorento! We sincerely appreciate the five star review and amazing feedback. We are thrilled to hear Kelvin exceeded your expectations. Welcome to the Coastal Kia family!

May 31, 2021

Excellent service, Howard in the service department is the best, awesome experience. Great service and friendly staff. Jason Dodd is a top-notch salesperson!!!!! 1 More

by martha.vasile
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Dodd
Jun 01, 2021 -

Coastal Kia responded

Thank you for mentioning Howard and Jason by name! It was very thoughtful of you. We sincerely appreciate the five star review and gracious comments. Congratulations on your recent purchase. We look forward to seeing you during your complimentary service at 5000 miles. Welcome to the Coastal Kia family!

May 31, 2021

Absolutely the best Kia service department I have ever used. I'm on my third Kia product. Easy to make service appointment on-line. Howard always greets me the minute I drive into the service area, rev More

by NIKI28BG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Howard Ramsey
Jun 01, 2021 -

Coastal Kia responded

Third Kia product.... wow! Thank you so much for the five star service review and kudos for Howard Ramsey in our service department. We are thrilled to hear you were comfortable during your wait. We are very proud of our new facility and are excited you enjoyed it during your stay. Thank you for choosing Coastal Kia!

...
346
...