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Coastal Kia

Wilmington, NC

4.8
5,481 Reviews
- Coastal Kia - Customer Service is our #1 Priority! - We’re Locally Owned and Operated! Your money stays right here in the community! - Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes - Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!! - We support many local civic, church and school organizations! - A+ Better Business Bureau rating!
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6115 Market St

Wilmington, NC

28405

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Showing 5,481 reviews

December 18, 2020

Excellent service! I called to schedule a re-call repair; Bob was able to fit me in almost immediately. They dropped me off at my house while they worked on my car, so that I could work and then dropped my c More

by mwe5883
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob the driver and the concierge, she was wonderful!, Howard Ramsey
Dec 23, 2020 -

Coastal Kia responded

Thank you for the amazing review! We are thrilled to hear you found our complimentary concierge service convenient and reliable. It was thoughtful of you to recognize Bob Tomlin, your Service Advisor, Bob Orr, your Shuttle Driver, and Tracy Higgins, your Concierge Director, in your review. We are thrilled to hear we exceeded your expectations. Please call us if you need anything. We are here to help. Thanks again!

December 18, 2020

Wonderful, friendly service. Would highly recommend. Sam really was very thorough. Will definitely buy my next Kia Sorento from this dealership, just waiting for something to happen to my 2011, but it still More

by KRISG199
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 18, 2020 -

Coastal Kia responded

Glad to hear your 2011 Kia is doing well! Thank you for the five star review and compliments for Sam Weisman in our service department. We love your feedback including, "wonderful, friendly service... would highly recommend." Thank you for choosing Coastal Kia. Please call us if you need anything. We are here to help. Thanks again!

Dec 18, 2020 -

KRISG199 responded

Your welcome!

December 16, 2020

Efficient and professional, had one issue that I addressed and it was taken care of immediately. Satisfied with overall service. Do not understand twenty five word minimum. More

by nomercygrappling
Recommend Dealer
Yes
Employees Worked With
Don Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Wallace
Dec 16, 2020 -

Coastal Kia responded

Thank you for the five star review! It was thoughtful of you to go online and give Don and John such high marks. Apologies for DealerRater requiring a twenty five word minimum for your review. This can be annoying we know. : ) Thank you for being an important part of our Coastal Kia family. You are appreciated!

December 16, 2020

I always feel welcomed when I take my car in for service. Sam is so helpful and efficient. The work is done in a timely manner and I always get a follow up call to make sure everything went as it should. A More

by EVELYNWILLIAMS1328
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2020 -

Coastal Kia responded

Perfect! Thank you for the five star review and wonderful testimonial. It was thoughtful of you to mention Sam Weisman by name. He is amazing and we are lucky to have him. We are thrilled to hear Sam and our service team exceeded your expectations. Thank you for choosing Coastal Kia. Please call us if you need anything. We are here to help. Thanks again!

December 16, 2020

Staff is very friendly and knowledgeable. It is not easy with the COVID 19 to be able to visit most places unless it is an emergency. At the KIA service and dealership/showroom, they have sanitizer and wipe More

by LADYBABY691
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 17, 2020 -

Coastal Kia responded

Thank you! We sincerely appreciate the amazing testimonial. Your wonderful service review and gracious comments are greatly appreciated. We strive to provide a exceptional experience which is safe for our clients and our staff. We are thrilled to hear we achieved this goal. Thank you for being an important part of our Coastal Kia family. Please call us if you need anything. We are here to help. Thanks again!

December 15, 2020

I had a fairly easy experience buying my new Kia and the staff was friendly. I would recommend them if you are shopping for a new Kia. More

by Maryfreeman457
Recommend Dealer
Yes
Employees Worked With
Jason Stone
Dec 15, 2020 -

Coastal Kia responded

Wonderful! Thank you for the amazing five star review and awesome comments. We love the feedback including, "fairly easy experience buying my new Kia and the staff was friendly." We strive to deliver a truly exceptional experience to every client during every visit. We sincerely appreciate the high recommendations too. We look forward to seeing you during your complimentary service at 5000 miles. Welcome to the Coastal Kia family and call us if you need us. Thanks again!

December 15, 2020

I shopped on-line and found some good prospects. When I got to Coastal Kia and decided that their vehicle was the one that I wanted, the sales team made it an easy and painless experience to close the deal More

by marlinspike059
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Stone
Dec 15, 2020 -

Coastal Kia responded

Great news! Thank you for the five star sales review and gracious comments. Congratulations on your recent purchase! It was kind of you to give Jason Stone such high marks. .Don't forget your first service is complimentary at 5000 miles. Our complimentary services also include: *Service Concierge that will pick up your vehicle and deliver it back to you after your service has been completed if you live in the Wilmington community * Courtesy car wash after each service *VIP Customer Lounge Experience with free drinks and snacks *Free Loaner Rentals by appointment *VIP Shuttle Service *Complimentary Approved Anti- Covid-19 interior spray and much more. Welcome to the Coastal Kia family!

December 14, 2020

These guys are great, had me in and out quickly. Very friendly and professional. Good customer service, would recommend again and again and again and again. More

by BRANDY.CATE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 14, 2020 -

Coastal Kia responded

Thank you! We appreciate the high recommendations and awesome five star review. We strive to deliver a truly exceptional experience to every client during every visit. Please call us if you need anything. We are here to help. Thanks again!

December 14, 2020

Very friendly people clean bathrooms and the wait was right on time just how they told me about my wait time and I will be back More

by VANESSAGRAHAM0626
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Ramsey
Dec 15, 2020 -

Coastal Kia responded

Thank you for the praise and wonderful five star service review. It was thoughtful of you to rate our service team with such high marks. Please call us if you need anything. We are here to help. Thanks again!

December 14, 2020

The service guys were very friendly and polite. They completed my recall and tune up in less than 2 hours. I was very pleased with my service More

by jsamuel2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Ramsey
Dec 14, 2020 -

Coastal Kia responded

Thank you for the five star service review and high marks for our service department team. We love the feedback including, "service guys were very friendly and polite...they completed my recall and tune up in less than 2 hours." It was thoughtful of you to rate Howard, Bob, Sam and John so highly too. Thank you for being an important part of our Coastal Kia family!

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