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Coastal Kia

Wilmington, NC

4.8
5,642 Reviews
- Coastal Kia - Customer Service is our #1 Priority! - We’re Locally Owned and Operated! Your money stays right here in the community! - Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes - Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!! - We support many local civic, church and school organizations! - A+ Better Business Bureau rating!
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6115 Market St

Wilmington, NC

28405

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Showing 5,642 reviews

February 25, 2021

Sam always makes service simple. Always on point, effective communication and exceptional courteous service. The entire team makes doing business with Coastal a pleasure. Bob always has a smile and f More

by JARETTELLIOTT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 26, 2021 -

Coastal Kia responded

Isn't Sam Weisman the best? Thank you for the five star review and compliments for Sam and Bob. We love the feedback including, "always on point, effective communication and exceptional courteous service." It was thoughtful of you to compliment our new facility too. We love it! Please call us if you need anything. Thank you for choosing Coastal Kia!

February 25, 2021

Timely, courteous, polite and very cost effective. Will always have my Telluride serviced at Coastal. New facility is impressive. Clean, neat and comfortable with all the ness. amenities for a customer More

by warrenlibutti
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 26, 2021 -

Coastal Kia responded

Wonderful! Thank you for the five star review. We are thrilled you found our new facility to be comfortable. Thank you for your trust and loyalty. Please call us if you need anything. We are here to help. Thanks again!

February 25, 2021

This was a big service and I was anticipating waiting quite awhile. I was told 3 hrs or so. What a surprise they finished within a little over 2 hrs. Beautiful comfortable new waiting area and Sam my ser More

by msbug1958
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 26, 2021 -

Coastal Kia responded

Thank you for the five star service review. We are thrilled to hear Sam and our service team exceeded your expectations. It was thoughtful of you to compliment our new facility. We appreciate you. Please call us if you need anything. Thanks again!

February 24, 2021

Sam Weisman is a awesome service representative. He keep me updated on the what’s going on with my vehicle when it’s being serviced. More

by TAWANAJACOBS34
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 25, 2021 -

Coastal Kia responded

We could not agree more! Sam Weisman "is an awesome service representative" and a wonderful ambassador for our Coastal Kia team. Thank you for the five star review and gracious comments. We are here if you need us. You are greatly appreciated. Thanks again!

February 24, 2021

Don was very informative, professional and friendly. Great doing business with Don. I like the 2016 KIA Sportage at a great price for the mileage. More

by LADYBABY691
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 25, 2021 -

Coastal Kia responded

Thank you for the five star review and compliments for Don. We love the comments including, "Don was very informative, professional and friendly." Congratulations on the purchase of your 2016 Kia Sportage! Welcome to the Coastal Kia family!

February 24, 2021

Huge disappointment. Terrible staff and process. We waited for hours and they still couldn't get us the extras we wanted added on. This place is terrible. More

by TiredOfThesePlaces
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sage Fletcher
Feb 25, 2021 -

Coastal Kia responded

We apologize for your frustration. We are here to help and would like to gather some more information regarding your experience. Please contact our Operations Manager Peggy Roberts at 910-798-4706. We look forward to your call. Thank you.

February 24, 2021

Alex Houchin was extremely courteous, caring and attentive. He was helpful in finding a car to fit my requirements and budget. He was honest and not pushy at all, which was appreciated. Alex is a More

by MAMAROSIE1216
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Uber Hernandez, Alex Houchin
Feb 25, 2021 -

Coastal Kia responded

Thank you for the five star review. Congratulations on your recent purchase. We are thrilled to hear Alex exceeded your expectations. We look forward to seeing you during your complimentary service at 5000 miles. Welcome to the Coastal Kia family!

February 24, 2021

Very low key sales process; got the vehicle that met our needs. Listened to our finance concerns and met us half way. Had/have computer issues which the service department is quickly addressing. Highly rec More

by buxbaummark
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Mascavage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Dodd
Feb 25, 2021 -

Coastal Kia responded

Wonderful! We sincerely appreciate the five star sales review. Congratulations on your recent purchase. Thank you for the kind words and high recommendations. Don't forget your first service is complimentary at 5000 miles. Our complimentary services also include: *Service Concierge that will pick up your vehicle and deliver it back to you after your service has been completed if you live in the Wilmington community * Courtesy car wash after each service *VIP Customer Lounge Experience with free drinks and snacks *Free Loaner Rentals by appointment *VIP Shuttle Service *Complimentary Approved Anti- Covid-19 interior spray and much more. Thanks again! Thank you for being such an important part of our Coastal Kia family!

February 23, 2021

My third time getting my Kia serviced and they still dont disappoint. Everything I ask about is thoroughly checked over and while waiting you are notified immediately if they find anything that needs work. T More

by BIGCBALLSTAR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 25, 2021 -

Coastal Kia responded

Wow! Thank you for your loyalty and this amazing five star review. We are thrilled to hear our service team exceeds your expectations during every visit. We strive to deliver a truly exceptional experience to every client. It was thoughtful of you to rate Sam Weisman with such high marks too. Thank you for choosing Coastal Kia!

February 23, 2021

I had a great experience at Coastal Kia. Kelvin Swinson listened to my needs and delivered the vehicle that I was hoping for in the price range that I needed. Thank you for making the process of buying a c More

by tom.rita.wiese
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelvin Swinson
Feb 25, 2021 -

Coastal Kia responded

Thank you! We appreciate the five star review and gracious comments including, "thank you for making the process of buying a car so easy and pleasant." It was thoughtful of you to mention Kelvin Swinson by name. Don't forget your first service is complimentary at 5000 miles. Our complimentary services also include: *Service Concierge that will pick up your vehicle and deliver it back to you after your service has been completed if you live in the Wilmington community * Courtesy car wash after each service *VIP Customer Lounge Experience with free drinks and snacks *Free Loaner Rentals by appointment *VIP Shuttle Service *Complimentary Approved Anti- Covid-19 interior spray and much more. Thanks again! Thank you for being such an important part of our Coastal Kia family!

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