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Coastal Kia

Wilmington, NC

4.8
5,479 Reviews
- Coastal Kia - Customer Service is our #1 Priority! - We’re Locally Owned and Operated! Your money stays right here in the community! - Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes - Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!! - We support many local civic, church and school organizations! - A+ Better Business Bureau rating!
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6115 Market St

Wilmington, NC

28405

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Showing 5,479 reviews

October 26, 2020

The staff at coastal Kia specifically in the service department are so kind. They provide great service in a timely fashion. Keeping you updated on what’s going on with your car. Thank you guys so much! More

by DELO.MONALENE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Ramsey
Oct 27, 2020 -

Coastal Kia responded

Fantastic! Thank you so much for the five star Dealer Rater review for our service department at Coastal Kia. It was kind of you to go online and share your service experience. We love the feedback including, "they provide great service in a timely fashion." Thank you for rating all of our service team members individually. You are an important part of our Coastal Kia family and we appreciate you! Thanks again.

October 24, 2020

Very friendly staff. Clean environment. Knowledgeable. They have a nice variety of cars. They really go above and beyond to help you get what you’re looking for. I highly recommend More

by Jolynnifuss
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Mascavage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Dodd
Oct 26, 2020 -

Coastal Kia responded

Thank you for the five star review and compliments for Michael Mascavage. We love the feedback including, "they really go above and beyond to help you get what you're looking for.... " We pride ourselves on delivering a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

October 24, 2020

Always very helpful with any issue going on at the moment with my vehicle and services are always on time or if now sooner than expected! More

by Francis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2020 -

Coastal Kia responded

Wonderful Francis! Thank you for the five star review and gracious comments. We sincerely appreciate your loyalty to Sam Weisman and the rest of our Coastal Kia service team. Please call us if you need anything. We are here to help. Thanks again!

October 23, 2020

The service department is always easy to work with, very professional and helpful. They always do more than needed. Waiting area is very clean, snacks , and social distancing is enforced. Great dealer. More

by bobby
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2020 -

Coastal Kia responded

Thank you Bobby! We appreciate the compliments for our Coastal Kia service department. We are thrilled to hear they exceeded your expectations during your recent visit with Sam Weisman. It is also wonderful to hear you were able to enjoy our VIP Customer Lounge experience. We sincerely appreciate your loyalty and gracious comments. Thank you for choosing Coastal Kia!

October 23, 2020

Awesome service dept. everyone is friendly and very helpful. This is only my second time to go to Coastal Kia and I love how quickly service is done. Sam helped me with getting in the door in a timely More

by PSPROPLLC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Ramsey
Oct 26, 2020 -

Coastal Kia responded

Thank you so much for the five star review and high marks for our service advisors including; Howard Ramsey, Bob Tomlin and Sam Weisman. We love to hear you are enjoying your Kia. You are an important part of our Coastal Kia family and we appreciate you. Thanks again!

October 23, 2020

Courteous and friendly experience. Worked hard at making a deal that worked for us. Above and beyond personal delivery service. We love our certified Kia Soul. More

by JIM.MBSC
Recommend Dealer
Yes
Employees Worked With
Don Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rick did a good job.
Oct 26, 2020 -

Coastal Kia responded

Congratulations on the purchase of your Certified Kia Soul! Welcome to the Coastal Kia family! We are thrilled Don was able to exceed your expectations during your recent visit. Don't forget your first service is complimentary at 5000 miles. Our complimentary services also include: *Service Concierge that will pick up your vehicle and deliver it back to you after your service has been completed if you live in the Wilmington community * Courtesy car wash after each service *VIP Customer Lounge Experience with free drinks and snacks *Free Loaner Rentals by appointment *VIP Shuttle Service *Complimentary Approved Anti- Covid-19 interior spray and much more. Welcome to the Coastal Kia family!

October 23, 2020

Great folks, great product and easy to work with. The salesman ( Steve Kramer ) was very knowledgeable about the product with a no bs attitude which I really liked. Thanks More

by ONESHOT1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Kramer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2020 -

Coastal Kia responded

Congratulations! Thank you for the five star review and high marks for your Product Specialist Steve Kramer. We love the feedback including, "great folks, great product and easy to work with." Welcome to the Coastal Kia family! Don't forget your first service is complimentary at 5000 miles. Our complimentary services also include: *Service Concierge that will pick up your vehicle and deliver it back to you after your service has been completed if you live in the Wilmington community * Courtesy car wash after each service *VIP Customer Lounge Experience with free drinks and snacks *Free Loaner Rentals by appointment *VIP Shuttle Service *Complimentary Approved Anti- Covid-19 interior spray and much more. Please call us if you need anything. We are here to help.

October 22, 2020

I'm always pleased with your service. The staff is knowledgeable and helpful in letting me know what service is needed. I would buy another Kia in a heartbeat because of the great service center. Yo More

by TAYLOR412823
Recommend Dealer
Yes
Employees Worked With
Howard Ramsey
Oct 23, 2020 -

Coastal Kia responded

Thank you! We are thrilled to hear Howard Ramsey and our Coastal Kia service team continue to exceed your expectations during every service visit. We sincerely appreciate the five star service review and gracious comments. Your unwavering loyalty means the world to us. Thank you for being an important part of our Coastal Kia family.

October 22, 2020

This was our first time bringing in our Kia Soul for service at Coastal Kia. The car has been super reliable and only needed minor maintenance up until now. Our usual shop couldn't diagnose the issue we More

by funkydrumma
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Howard Ramsey
Oct 23, 2020 -

Coastal Kia responded

Fantastic! Thank you for the service opportunity and five star review. We love your feedback including, "super friendly and professional, fixed the issue, and now it's running great." We are thrilled to hear you were offered our complimentary Concierge Service. Please let us know if you need anything. We are here to help. Thanks again!

October 22, 2020

Very professional fast service the waiting area is always clean they even have snacks very accommodating they do practice social distancing which is very important Love this place More

by GIOVANNALATTARULI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 23, 2020 -

Coastal Kia responded

Thank you! We are thrilled you had an opportunity to enjoy our Customer Service Lounge Experience. It was thoughtful of you to go online and share your experience. We sincerely appreciate the high marks for Bob Tomlin and Sam Weisman too. Thank you for your loyalty. We are here if you ever need anything. Thanks again!

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