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Coastal Kia

Wilmington, NC

Overview
Employees
Reviews
Vehicles
4.8
5,531 Reviews
- Coastal Kia - Customer Service is our #1 Priority! - We’re Locally Owned and Operated! Your money stays right here in the community! - Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes - Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!! - We support many local civic, church and school organizations! - A+ Better Business Bureau rating!
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6115 Market St

Wilmington, NC

28405

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Showing 5,531 reviews

November 16, 2020

Very friendly & professional staff. Workmanship is excellent & look forward to the purchase of a new car early next year. Accommodation were very clean, & really likes the shuttle service. Great job g More

by PAPALEW1951
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 18, 2020 -

Coastal Kia responded

Thank you! We sincerely appreciate the gracious testimonial. We are ready for that new car purchase when you are. It was thoughtful of you to give Sam Weisman such high marks too. We love the feedback including, "very friendly and professional staff." Pleaes call us if you need anything. We are always here to help. Thanks again!

November 16, 2020

Their customer service was great , speaking highly of the two gentlemen who were there to tend to our immediate need of a car. Thank you More

by KATHYTURNER0911
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 16, 2020 -

Coastal Kia responded

Congratulations and welcome to the Coastal Kia family! Thank you for the five star review and gracious comments. We are thrilled to hear our sales team exceeded your expectations. We look forward to seeing you during your complimentary service at 5000 miles. Thank you for shopping local and allowing us to earn your business. Thanks again!

November 15, 2020

Jason Stone was a wonder. He helped us find the exact car we wanted (which was very specific). Friendly dealership. I would definitely go back. More

by TLCHEEMA
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jason Stone
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Nov 16, 2020 -

Coastal Kia responded

Thank you! Congratulations on your recent purchase from Jason Stone and our team at Coastal Kia. We sincerely appreciate the five star review and gracious feedback. Jason is a "wonder" and we are lucky to have him. Don't forget your first service is complimentary at 5000 miles. Our complimentary services also include: *Service Concierge that will pick up your vehicle and deliver it back to you after your service has been completed if you live in the Wilmington community * Courtesy car wash after each service *VIP Customer Lounge Experience with free drinks and snacks *Free Loaner Rentals by appointment *VIP Shuttle Service *Complimentary Approved Anti- Covid-19 interior spray and much more. Welcome to the Coastal Kia family. Thanks again!

November 15, 2020

A fantastic experience with Brandon Wright as my salesperson. He helped me fight the right car for work and pleasure. Thanks for the help and for staying late! More

by Gregory A Gates
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Wright
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Nov 16, 2020 -

Coastal Kia responded

Thank you Mr. Gates for this wonderful five star review! It was thoughtful of you to go online and rate your recent purchase experience with Brandon Wright. Don't forget your first service is complimentary at 5000 miles. Our complimentary services also include: *Service Concierge that will pick up your vehicle and deliver it back to you after your service has been completed if you live in the Wilmington community * Courtesy car wash after each service *VIP Customer Lounge Experience with free drinks and snacks *Free Loaner Rentals by appointment *VIP Shuttle Service *Complimentary Approved Anti- Covid-19 interior spray and much more. Welcome to the Coastal Kia family. Thanks again!

November 14, 2020

There's no other place that I would go to get my cars serviced. The customer service is great and the cleanliness of the business More

by TAWANAJACOBS34
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 16, 2020 -

Coastal Kia responded

We love this! Thank you so much for the five star service review and high marks. It was thoughtful of you to go online and rate your experience with Sam Weisman and our Coastal Kia service team. We appreciate you and your loyalty so much! Please call us if you need anything. We are here to help.

November 14, 2020

ser rep was outstandingthis is the third request- I ser rep was outstanding this is the third request- I already completed the first one Pls refer to it- Why more than one is requested? More

by PATMCDONALD.NC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
already Submitted
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Nov 16, 2020 -

Coastal Kia responded

Sorry for the multiple requests. Thank you for the great review and helpful feedback. Please call us if you need anything. We are here to help. Thanks again!

November 13, 2020

I feel like I'm visiting friends when I come. Good service p ople and attitude. I don't feel as if it is a burden to go. More

by GRAMASR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Ramsey
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Nov 16, 2020 -

Coastal Kia responded

Thankyou for the five star review! You are "visiting friends" when you come in. We love to hear it! We sincerely appreciate the five star review and high marks. We appreciate you so much!

November 13, 2020

Great service and not pushy. Worked hard to make sure that I was satisfied with the purchase and negotiated until I was satisfied with the purchase. More

by Angelassmith72
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Mascavage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eddy
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Nov 16, 2020 -

Coastal Kia responded

Music to our ears! Thank you for the five star sales review and kudos for our Finance Director, Mike Mascavage, and our sales team. We are thrilled we were able to exceed your expectations. Don't forget your first service is complimentary at 5000 miles. Our complimentary services also include: *Service Concierge that will pick up your vehicle and deliver it back to you after your service has been completed if you live in the Wilmington community * Courtesy car wash after each service *VIP Customer Lounge Experience with free drinks and snacks *Free Loaner Rentals by appointment *VIP Shuttle Service *Complimentary Approved Anti- Covid-19 interior spray and much more. Welcome to the Coastal Kia family. Thanks again!

November 13, 2020

Staff is very friendly and helpful. They tailor my service based on how much mileage I put on my car. Since I don’t drive all that much, I can ring my car I every 6 months. I needed new tires this tim More

by Hummer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 13, 2020 -

Coastal Kia responded

Wonderful! Thank you so much for the awesome service review and gracious comments. Thank you for letting us earn your trust. We love your comments including, "staff is very friendly and helpful...they tailor my service base on how many miles I put on my car." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

Nov 13, 2020 -

Hummer responded

I’m glad you liked the responses I gave. You truly earned each one. I love Coastal Kia and I will be your customer for life. When I need a new car, I’ll buy from you

November 13, 2020

My Kia just clicked 137,000 miles and my service at Kia is amazing. Now during Covid I see first hand everyone takes our safety seriously. Sam my go to is awesome but everyone in service are amazing too. O More

by irishactor55@gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Ramsey
Report | Print
Nov 13, 2020 -

Coastal Kia responded

137,000 miles... wow! Congratulations! Thank you for the wonderful service review. We sincerely appreciate you choosing Coastal Kia for your service needs. It was thoughtful of you to mention Sam by name. Thank you for your loyalty. Thank you for being an important part of our Coastal Kia family. You are apprecieated!

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